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Im not able to open shelf via OnePlus 9

  1. sriz_
    Cupcake Dec 8, 2021


    #1
  2. Aaron2017
    General Support Expert Award 2021 Dec 8, 2021

    Aaron2017 , Dec 8, 2021 :
    What Oxygen OS version are you on? Did you enable shelf in the settings? On Oxygen OS 11 long press on an empty space on the home screen>home settings>swipe down to access and set it to shelf. On Oxygen OS 12 it's like this
    Screenshot_2021-12-08-09-07-49-80_82c2b94334496b2dcb6a8708ac4aa2b9.jpg
     

    #2
  3. sriz_
    Cupcake Dec 8, 2021


    #3
  4. Aaron2017
    General Support Expert Award 2021 Dec 8, 2021

    Aaron2017 , Dec 8, 2021 :
    And you've enabled it in convenient tools? As for the game space, does the games app not open?
     

    #4
  5. sriz_
    Cupcake Dec 8, 2021

    sriz_ , via OnePlus 9 , Dec 8, 2021 :
    And the games app is not showing at all im about to download
    1638951285540.jpg
     

    #5
  6. sriz_
    Cupcake Dec 8, 2021


    #6
  7. Aaron2017
    General Support Expert Award 2021 Dec 8, 2021

    Aaron2017 , Dec 8, 2021 :
    It's enabled so it should work when you swipe down from the top right corner. If it doesn't you might want to report it to OnePlus via the feedback tool.
    Oh, so you don't have the games app in your phone? If you go to the games app in the play store, what does it say there?
     

    #7
  8. sriz_
    Cupcake Dec 8, 2021


    #8
  9. Aaron2017
    General Support Expert Award 2021 Dec 8, 2021

    Aaron2017 , Dec 8, 2021 :
    The error you're getting would indicate the games app is already installed on your device. Have you checked if it shows up in your apps list in settings>apps and notifications>all apps? It may be a different path on Oxygen OS 12 though
     

    #9
  10. sriz_
    Cupcake Dec 8, 2021


    #10
  11. Aaron2017
    General Support Expert Award 2021 Dec 8, 2021

    Aaron2017 , Dec 8, 2021 :
    Go to the Google play store and search for OnePlus games app to see if it's says installed or not, what does it say there?
     

    #11
  12. sriz_
    Cupcake Dec 8, 2021


    #12
  13. sriz_
    Cupcake Dec 8, 2021

  14. Aaron2017
    General Support Expert Award 2021 Dec 8, 2021


    #14
  15. sriz_
    Cupcake Dec 8, 2021


    #15
  16. Aaron2017
    General Support Expert Award 2021 Dec 8, 2021

    Aaron2017 , Dec 8, 2021 :
    Yes, it's an older version than the new one that's supposed to be on your phone, but at least it's working. Have you checked the play store now to see if there's an update available for the games app?
     

    #16
  17. sriz_
    Cupcake Dec 8, 2021


    #17
  18. Aaron2017
    General Support Expert Award 2021 Dec 8, 2021


    #18
  19. sriz_
    Cupcake Dec 8, 2021

    Attached Files:


    #19
  20. Aaron2017
    General Support Expert Award 2021 Dec 8, 2021

    Aaron2017 , Dec 8, 2021 :
    Ah, great. Enjoy both 🙂👍
     

    #20
    Caomhin and Shailender Sharma like this.