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[IMPORTANT] OnePlus 5T does not support HD viewing for Netflix, Google Play Movies, etc

  1. whatthefunk Donut Dec 3, 2017

    whatthefunk, Dec 3, 2017 :
    It's come to my attention (as my 5T is being shipped) that the 5T, as well as other OnePlus devices, do not have the Widevine L1 Certification required to be able to watch HD content from DRM protected services such as Netflix, Amazon Prime, and Google Play Movies (YouTube is not affected).

    I would like to know why a £500 phone is not capable of fully utilising these very popular services and if there are any plans to rectify this clearly ridiculous issue. I am massively surprised this has not been brought up in reviews/not had a bigger fuss made about as this is completely unacceptable for a brand that is now well established!

    Update 11/12: Great to see we have some news coverage on this issue, and an (indirect) response from OnePlus!

    The Verge:
    https://www.theverge.com/2017/12/10/16758728/oneplus-5t-netflix-amazon-prime-video-hd-streaming
    AP:
    http://www.androidpolice.com/2017/12/10/oneplus-5-5t-cant-play-netflix-hd-feature-will-added-point/
    9to5google:
    https://9to5google.com/2017/12/11/o...x-google-play-movies-amazon-prime-video-more/
    XDA:
    https://www.xda-developers.com/android-netflix-hd-amazon-prime-video-hd-drm/

    And quite a few others. Let's hope OnePlus will follow through quickly with their promised update to enable L1 certification and allow HD viewing
     
    Last edited: Dec 11, 2017

    #1
  2. David Y. Community Manager Staff Member Feb 24, 2018

    Stickied Post
    David Y., Feb 24, 2018 :
    Hi everyone, if you were celebrating Chinese New Year, we hope you had a good holiday. And if you weren’t, we hope you enjoyed it anyway.

    We have good news for you on this, we’ve just rolled out a program to update OnePlus 5 and OnePlus 5T handsets. Due to the security processes involved with updating the devices, we can only deliver the update via a physical connection from an authenticated PC. If you are interested in this update, please contact our CS team for more information.

    We’re covering the courier costs for OnePlus 5 and OnePlus 5T customers who would like the update, as you will need to send your device to us to update. We have a process in place which means we’ll have your handset back to you in no more than five working days from when we receive it. We’ve worked hard to streamline this process as much as possible, and because of this we’re unable to cover the courier costs for customers outside of our service regions, which are North America, Europe, India, and China.

    Edit: We understand this isn't the most convenient approach, but due to the technical aspects of Widevine DRM the update must be applied via a physical connection to an authenticated PC.
     

  3. MentalDraco Lollipop Dec 3, 2017

    MentalDraco, Dec 3, 2017 :
    It has, there are plenty of posts about this, even in the AMA they did.
     

    #2
  4. IiroP. The Lab - OnePlus 5T Reviewer Dec 3, 2017

    Last edited: Dec 3, 2017

    #3
  5. Daan_Eekhofアニメ Ice Cream Sandwich Dec 3, 2017

    Daan_Eekhofアニメ, Dec 3, 2017 :
    The episodes and parts of movies that i watched on Netflix seem pretty HD to me. Had it in Landscape mode and didn't look pixelated or anything.
     

    #4
  6. X1512151778977 Donut Dec 3, 2017


    #5
    juanPlus5 likes this.
  7. MentalDraco Lollipop Dec 3, 2017

  8. kirahvi27 Froyo Dec 3, 2017

    kirahvi27, Dec 3, 2017 :
    I watch 8k video on a 1080p screen for maximum viewing pleasure. 400ppi is the best quality content for my 20/20 sight.
     

    #7
  9. Alvie The Lab - OnePlus 5T Reviewer Dec 3, 2017

    Alvie, Dec 3, 2017 :
    But is it in HD? For me it looks to be around 480p (but almost looks like 720p)
     

    #8
    vasueza, Recordicom, skt_9 and 2 others like this.
  10. X1512151778977 Donut Dec 3, 2017

    X1512151778977, Dec 3, 2017 :
    I honestly have no idea it still works fine on my phone.
     

    #9
    G_Janna_P_bJno and lostLambda like this.
  11. Rocdsand Gingerbread Dec 3, 2017

    Rocdsand, Dec 3, 2017 :
    To many things going on in real time to worry about watching TV on my phone. TV in general is not on my agenda.
     

    #10
    vasueza, Nikkhil, rcrelick and 16 others like this.
  12. whatthefunk Donut Dec 3, 2017

    whatthefunk, Dec 3, 2017 :
    Thanks for finding that, nice open ended answer from them there... Not really very promising

    Are you ok?

    Ok that's great for you, doesn't mean that other people don't use their phones for media consumption

    Netflix works, but only in SD as far as i'm aware. Searching and watching 'test patterns' on Netflix should reveal what it supports
     

    #11
  13. TheUwaisPatel Ice Cream Sandwich Dec 3, 2017

  14. clogger Froyo Dec 3, 2017

    clogger, Dec 3, 2017 :
    Thanks for sharing, I just checked Amazon and where I get a HD symbol on my IOS device in the player I don't get one when viewing on the 5T. I was on the fence whether I can live with a plus size device but now considering I cant use the 2 biggest streaming services in HD and take advantage of the bigger screen when traveling it seems pretty pointless to me.

    I will be retuning my 5T tomorrow, shame.
     
    Last edited: Dec 3, 2017

    #13
    lvpadamwar, ron128 and awayz01 like this.
  15. whatthefunk Donut Dec 3, 2017


    #14
    lvpadamwar, Samuelhx2 and lostLambda like this.
  16. TheUwaisPatel Ice Cream Sandwich Dec 3, 2017

    TheUwaisPatel, Dec 3, 2017 :
    it's also quite annoying to have to change to 1080p manually every time you watch a YouTube video
     

    #15
  17. whatthefunk Donut Dec 3, 2017

    whatthefunk, Dec 3, 2017 :
    It's a joke really, there doesn't seem to be a good reason for them not to support it. Netflix guidelines even say HD playback is supported with snapdragon 835 devices so there's no excuse...

    I could be wrong but that may (hopefully) just be a bug rather than the lack of Widevine L1
     

    #16
    ron128, anthony.kukoyi and Radeon962 like this.
  18. TheUwaisPatel Ice Cream Sandwich Dec 3, 2017

    TheUwaisPatel, Dec 3, 2017 :
    I read that it is due to Widevine but I hope it is a bug
     

    #17
    lostLambda likes this.
  19. Baymax Lollipop Dec 3, 2017

    Baymax, Dec 3, 2017 :
    I don't know if this is of any use. https://forum.xda-developers.com/an...d-ultrahd-ultrahd-dolby-5-1-l1-t3535349/page1
     

    #18
    lostLambda and thechadd like this.
  20. Baymax Lollipop Dec 3, 2017

    Baymax, Dec 3, 2017 :
    Maybe this would work? https://forum.xda-developers.com/an...d-ultrahd-ultrahd-dolby-5-1-l1-t3535349/page1
     

    #19
    meatandy, lostLambda and clogger like this.
  21. Radeon962 KitKat Dec 3, 2017

    Radeon962, Dec 3, 2017 :
    Is it a certification that OnePlus does not want to pay for or some physical limitation of a OnePlus phone?

    OnePlus makes a huge deal about the large, HD screen so it seems very odd that a primary use would be video consumption so the lack of HD playback on the largest services would be a very odd omission.
     

    #20