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[IMPORTANT] OnePlus 5T does not support HD viewing for Netflix, Google Play Movies, etc

  1. borft
    Jelly Bean Dec 16, 2018

    borft , Dec 16, 2018 :
    he isn't deciding anything, it's a figure of speech ;)
     

    maxtay, MrTalon and X1517396854503 like this.
  2. kumaryashwin
    Jelly Bean Dec 16, 2018

    kumaryashwin , Dec 16, 2018 :
    I think we are here to discuss about the widevine support.
    Are we? Not some other company did something so oneplus can provide widevine support via an ota update.
     

    maxtay and MrTalon like this.
  3. maxtay
    Eclair Dec 16, 2018

    maxtay , Dec 16, 2018 :
    As consumers we have things to say. It is how One Plus became popular, by listening to the community. If the consumers never ask anything and wait for the companies to give only what they want to give without being challenged, nothing would ever happen. It is not just for this specific subject but for everything in the industry. The consumers should not just lower the impact they could have on companies. And it is also the same things for citizens that should not lower the I pact they can have in governments.

    For me it is not a big issue so I won't give my life to try to have one Plus doing something but still I made a request to them just in case. And maybe if they receive a lot of demands, something will happen. It worths trying at least.

    There is nothing disrespectful in what I say, just a simple statement that I believe is true for a lot of things. Don't the "you" for an attack it was a general "you".
     

    X1517396854503 likes this.
  4. Friezy
    Gingerbread Dec 16, 2018

    Last edited: Feb 2, 2019

  5. MrTalon
    Ice Cream Sandwich Dec 16, 2018

    MrTalon , Dec 16, 2018 :
    1 year ago OnePlus5T was the newest product buddy ;)
     

    X1517396854503 likes this.
  6. dsmonteiro
    Community Consultant Staff Member Dec 16, 2018

    dsmonteiro , Dec 16, 2018 :
    No, they didn't. They added L1 support to a device that already was certified for it. It was just missing on Pie.

    Completely different things. OnePlus 5T already had a vacant partition that could be repurposed for that end. Also, see b) below.

    a) no, it didn't, at least not yet.
    b) do you think that OnePlus would pay for free shipping and service center support time if they simply could opt for an OTA update?
     

    PokiX, borft and kumaryashwin like this.
  7. Friezy
    Gingerbread Dec 16, 2018

    Last edited: Feb 2, 2019

    borft likes this.
  8. borft
    Jelly Bean Dec 16, 2018

    borft , Dec 16, 2018 :
    sure, but there's really not that much to discuss. from the factory the device has no support. OnePlus cannot fix it with an update
    the only solution is to do it at a secure location, which OnePlus provide with no cost.
     

  9. Tcat007
    Honeycomb Dec 27, 2018

    Tcat007 , Dec 27, 2018 :
    I understand there's a 1+ location in Temple Texas. I'm not far, can I walk in and have my 5t updated? They don't need to wipe the phone to do this do they?
     

  10. kumaryashwin
    Jelly Bean Dec 27, 2018

    kumaryashwin , Dec 27, 2018 :
    No data will wiped away.
     

  11. kumaryashwin
    Jelly Bean Dec 27, 2018


  12. Tcat007
    Honeycomb Dec 27, 2018

    Tcat007 , Dec 27, 2018 :
    You mean "no, data will be wiped away", or no data will be wiped away?
     

  13. kumaryashwin
    Jelly Bean Dec 27, 2018

    kumaryashwin , Dec 27, 2018 :
    Of course [e]1f60a[/e]
    You got it all right!
     

  14. suzwon
    Gingerbread Jan 9, 2019

    suzwon , Jan 9, 2019 :
    1547010325309.jpg
    Amazing POCO F1 is getting Widevine L1 certification through OTA update. If this possible for other devices then it must be possible on OnePlus 5T if OnePlus Teams wants.
     
    Last edited: Jan 9, 2019

  15. X1517396854503
    Honeycomb Jan 9, 2019

    X1517396854503 , Jan 9, 2019 :
    Precisely my point. The nearest op service centre is like 400kms away. Last year I went to them for getting the certification done but they had no idea about it and after calling someone they told me to come next week. I called them next week but they said the machine is still in transit. What a shame.
     

    suzwon likes this.
  16. suzwon
    Gingerbread Jan 9, 2019

    suzwon , Jan 9, 2019 :
    Yaa. OnePlus customer cares is not available in every country and also in some service center they dont know about this.
     

    X1517396854503 likes this.
  17. Otaku777
    Eclair Jan 17, 2019


  18. Ghauttham
    Cupcake Mar 5, 2019

    Ghauttham , Mar 5, 2019 :
    Just yesterday I got updated my OnePlus 5T with Widevine L1 certification, but still no luck with Amazon Prime. Any idea when can Amazon starts supporting OnePlus devices.
     

  19. danvxz
    Honeycomb Mar 5, 2019

    danvxz , Mar 5, 2019 :
    OnePlus have done their part with L1, now it's up to Amazon to whitelist OnePlus T5 for HD streaming.
     

    Chungtd likes this.
  20. Anonymous Fox
    Honeycomb Mar 6, 2019

    Anonymous Fox , Mar 6, 2019 :
    Contact prime video support and tell them.
     

    keyser0 and Chungtd like this.