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[IMPORTANT] OnePlus 5T does not support HD viewing for Netflix, Google Play Movies, etc

  1. Anonymous Fox Honeycomb Mar 6, 2019

    Anonymous Fox, Mar 6, 2019 :
    Contact prime video support and tell them.
     

    keyser0 and Chungtd like this.
  2. Ghauttham Cupcake Mar 6, 2019

    Ghauttham, Mar 6, 2019 :
    have done but no luck. Amazon people have taken 3 days of time. Fingers crossed.
     

  3. Otaku777 Eclair Mar 6, 2019

    Otaku777, Mar 6, 2019 :
    hi, update by a service center ?
     

  4. Ghauttham Cupcake Mar 6, 2019


  5. Jayprajapati2542 Froyo Mar 6, 2019


  6. Jayprajapati2542 Froyo Mar 6, 2019

    Jayprajapati2542, Mar 6, 2019 :
    OnePlus team don't respond about this issue
     

  7. Ghauttham Cupcake Mar 6, 2019

    Ghauttham, Mar 6, 2019 :
    so finally had got a call from Amazon stating, since the L1 certification was updated manually HD streaming is not available. Main reason is OnePlus 5T is not whitelisted hence HD streaming is not available.
     

    Chungtd likes this.
  8. SwapnilMoon Cupcake Mar 6, 2019

    SwapnilMoon, Mar 6, 2019 :
    That's doesn't make sense after manual L1 update we aren't getting hd streaming. Should we lodge a case against OnePlus cause we have paid 40k and hd streaming is worth for money.
     

  9. gmavridis Froyo Mar 29, 2019

    gmavridis, Mar 29, 2019 :
    Even after L1 update resolution goes up to 1280x720 on an OP5 according to netflix test pattern season 2. So, HD available, but no FullHD. I think that it is a "whitelist" issue also. Any thoughts, experiences?
     

  10. SwapnilMoon Cupcake Mar 29, 2019

    SwapnilMoon, Mar 29, 2019 :
    Read previous replies on this thread
     

  11. keyser0 Cupcake Apr 27, 2019

    keyser0, Apr 27, 2019 :
    1280x720 is 720p. 1920*1080 is 1080p. HD is 720p and Full HD is 1080p. Acc to Netflix terminology.
    Are the above correct?
     

  12. mayankkumar Honeycomb May 22, 2019

    mayankkumar, May 22, 2019 :
    Okay so i had the L1 widevine installed on my 5t hours ago. No data wipe was required anc no reinstallation of Netflix of prime video was suggested. But after a comparison, I found out that the streaming and downloading quality has remained the same as it was before the L1 level.

    Can anyone tell me why? I tried searching about this but couldn't find any suitable reasons or solutions. Maybe White list issue is there?

    I compared with a friend using Op6 under same setting and he was getting FHD content and his diwmlaod sizes were twice as compared to mine which further clarified that even after L1, 5t isn't rocking a FHD streaming and downloading support. This is absolutely pathetic to find out. And absolutely disappointed. Is there any solution? @Crystal Z. @Ruby G. Please update on this. @Funk Wizard @Alvie

    @Celia C @Manu J. @David Y.

    Update - Netflix support told me that the device isn't blacklisted. It is well capable of Playing content in HD. But it is not happening. Not even in prime video. What's missing?

    update #2 - Resetting the device worked for Netflix .it is now in HD . but prime video is still not in hd .
     
    Last edited: May 24, 2019

    Chungtd likes this.
  13. Ruby G. NA Community Manager Staff Member May 22, 2019

    Ruby G., May 22, 2019 :
    Hey there,
    I am no longer on the global team - feel free to reach out to @Manu J. or submit it through our feedback channel here: https://forums.oneplus.com/feedback/
     

    mayankkumar likes this.
  14. mayankkumar Honeycomb May 22, 2019

    mayankkumar, May 22, 2019 :


    Ruby G.

    Hey there,
    I am no longer on the global team - feel free to reach out to @Manu J. or submit it through our feedback channel here: https://forums.oneplus.com/feedback/


    Thank you for the response. But even if there's a way to escalate this issue forward, please do as you have more authority than me.

    Meanwhile, I'll provide the feedback and also contact @Manu J. for the same.
    Thank you for your quick repsosne. Appreciate it.
     

    Ruby G. likes this.
  15. mayankkumar Honeycomb May 23, 2019

    mayankkumar, May 23, 2019 :
    So you mean to say after you got the L1 installed on your 5t, Netflix started showing HD written after titles name? Did you reset your device after L1? Because even after L1, I'm still getting sd quality stream and diwmlaod on Netflix and prime video.
     

  16. mayankkumar Honeycomb May 23, 2019

    mayankkumar, May 23, 2019 :
    Did you reset your device after L1 installation? I'm still getting sd quality in Netflix and prime video in L1 although i haven't reset my device.
     

  17. mayankkumar Honeycomb May 23, 2019

    mayankkumar, May 23, 2019 :
    Have you had your device rested after the L1 installation? I still can't see any hd symbol and although i haven't wiped my phone yet after L1 installation
     

  18. mayankkumar Honeycomb May 23, 2019

    mayankkumar, May 23, 2019 :
    But
    In my case, even Netflix isn't working in hd after L1.
     

  19. mayankkumar Honeycomb May 23, 2019

    mayankkumar, May 23, 2019 :
    Was your phone reset after the L1?
     

  20. vinay 5t Honeycomb May 24, 2019

    vinay 5t, May 24, 2019 :
    can any one tell me ,how to update my 5t to L1 drm how will possible and what is the cost of doing it so in india