In Response to the Gorilla Glass 3 Rumors

  1. Bradon H
    Honeycomb Dec 5, 2014

    Bradon H , Dec 5, 2014 :
    Hey friends,

    As you know, it was recently brought into question whether or not the OnePlus One uses Gorilla Glass 3 in its displays.

    We purchase our displays as a pre-built assembly from an extremely reputable supplier named TPK. Our display units use Synaptics touch panels protected by Gorilla Glass 3. Because we don’t buy the glass and touch panels separately, we aren’t a direct customer of Corning. This is actually a very common method of sourcing displays, and we certainly aren’t the only ones doing this.

    This website was used as evidence to suggest that we don’t actually use Gorilla Glass 3 on the OnePlus One. You’ll notice some other notable exemptions from that list. Just as an example, a lot of Sony smartphones use Gorilla Glass 3, yet they are absent from the list in question. We don’t presume to know about Sony’s production methods, but it’s likely that they aren’t on the Corning list for the same reasons we aren’t.

    We use Gorilla Glass 3. Here is the list of suppliers that we posted on our Facebook page, all the way back in March:

    You'll notice that TPK has been a close partner of ours since the beginning, and they source Gorilla Glass 3 from Corning.

    Additionally, here is the design blueprint for the OnePlus One (with all sensitive data removed):

    You'll notice that the glass material is listed as "Corning Gorilla Glass 2320," which is the industry name for Gorilla Glass 3.

    All of this being said, there have been a lot of accusations brought against our company in just the past couple weeks. A handful of people claimed that we were selling used or refurbished phones as new, and almost immediately, it was accepted as fact amongst a lot of the community. This of course was in no way accurate, and we posted an official response here.

    Now, we are posting documents to show that we use Gorilla Glass 3 on the OnePlus One.

    We aren’t complaining. The fact that we are able to directly interact with our customers at a deeper level than any of our competitors is one of our biggest strengths. But, there have been moments where it seems a bit like a witch hunt.

    We’re still a startup, and we have a very small team. We have put a lot of time and effort into being extremely forthcoming in response to the recent accusations. Over the past few days, we have personally conducted a thorough investigation of our factories and logistical partners, working right alongside affected customers. We’ve been extremely transparent about our investigations, and we even publicly posted tracking information of our shipping containers to prove factory shipment dates. Now, we’ve posted previously-confidential images of our design, just in order to put our customer’s minds at ease about the materials used.

    So, we feel that we’ve been very transparent and forthcoming. But, it takes a little bit of time for our team to thoroughly investigate all of these claims and develop correct (and legal) responses. All we ask is that you try not to give legitimacy to every negative thing you hear about us, and we humbly ask that you give us a chance before acting on anecdotal evidence. We can continue to provide proof for all of our components and methods, as we have nothing to hide. However, we’d much rather spend our time innovating and creating a great experience for our customers.

    Never Settle.

    markon101, EcoVB, yery and 717 others like this.
  2. vince31
    Honeycomb Dec 5, 2014

    vince31 , Dec 5, 2014 :
    Brilliant, thanks for your evidence above. Keep up the good work, you have given us a great phone and a lot of us really do appreciate all your efforts!

    m40sur, rkrs, e.attimonelli and 47 others like this.
  3. vantt1
    Jelly Bean Dec 5, 2014

    vantt1 , Dec 5, 2014 :
    I think the question was quietly but continually brought up in the past (judging from all the duplicate threads), but it's great to see the company directly responding to user's concerns. Thanks!

  4. dsmonteiro
    Community Consultant Staff Member Dec 5, 2014

  5. crashnburn117
    Froyo Dec 5, 2014

    Last edited: Dec 5, 2014

  6. Hanson Lee
    Marshmallow Dec 5, 2014

  7. gaster
    Lollipop Moderator Dec 5, 2014

  8. ImQ009
    Gingerbread Dec 5, 2014

  9. ronclon
    Honeycomb Dec 5, 2014

    ronclon , Dec 5, 2014 :
    Well, what a shock. So there is a logical explanation and it's not all a big conspiracy?

  10. trinikernj
    Eclair Dec 5, 2014

    srinath1992, Gienek, upen3293 and 8 others like this.
  11. iTrollz
    KitKat Dec 5, 2014

    Last edited: Nov 16, 2015

  12. finaldentiny
    Community Veteran Dec 5, 2014

    finaldentiny , Dec 5, 2014 :
    So much win.:rolleyes:

    we’d much rather spend our time innovating and creating a great experience for our customers.

  13. sh3llshock
    KitKat Dec 5, 2014

  14. awkward_potato
    Lollipop Dec 5, 2014

  15. infinityplus1
    Honeycomb Dec 5, 2014

    infinityplus1 , Dec 5, 2014 :
    With concise replies like this it makes me a lot more confident of OnePlus. Thanks and kudos.

  16. MIYANO+
    Ice Cream Sandwich Dec 5, 2014

  17. alexlam24
    Ice Cream Sandwich Dec 5, 2014

    bobrinker, ronoldo and awkward_potato like this.
  18. salvioni.marco
    Jelly Bean Dec 5, 2014

    salvioni.marco , Dec 5, 2014 :
    Please produce and sell again bamboo covers!

    @Pete @Carl @Bradon H please produce and sell again bamboo covers outside China. Scalpers have bamboo cover (they buy them from you in China!) and resell them for 80-90$.
    It's a shame

    Edit2: I just never settle!!!
    @Carl : can you understand? NEVER SETTLE
    Last edited: Dec 6, 2014

  19. gautamal
    Honeycomb Dec 5, 2014

    gautamal , Dec 5, 2014 :
    Thanks for the details and for being very transparent to your fans.Very much appreciated.:)

  20. SSRog20
    Ice Cream Sandwich Dec 5, 2014

    SSRog20 , Dec 5, 2014 :
    Thanks for the transparency, again! I'm loving my

    kesavaasam, Gienek, prm2302 and 4 others like this.