In response to the Type-C cable discussions

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  1. souvikdas95 Ice Cream Sandwich Nov 26, 2015

    souvikdas95, Nov 26, 2015 :
    Someone please explain to me... Why am i getting the grownding issues when i connect my phone to ac charging... My phone's touchscreen stops working!

    Why is oneplus2 taking in floating voltage?

    Why is oneplus2 so sensitive to voltage n power supply that you can not even assure that touchscreen will work 100% properly regardless of any socket...

    Why sell oneplus2 cables if they dont follow the ieee standards! Do you want customers to suffer wantedly?
    Last edited by a moderator: Nov 26, 2015

  2. Vito B. Community Manager France Staff Member Nov 26, 2015

  3. aaron.hossain75 KitKat Nov 26, 2015

  4. IlCieco Ice Cream Sandwich Nov 26, 2015

  5. souvikdas95 Ice Cream Sandwich Nov 26, 2015

    souvikdas95, Nov 26, 2015 :
    Do you have even the least of quality standards when it comes to consumer grade electronics? No doubt @Carl got rejected by Samsung... Your concept of safety is a nuisance and has no implication in practical life...... Eg. You think its safe to allow heat to escape which is why you kept metallic rims for op2 but in reality that heat gets transfered to our hands when we use... So although internal temperatures seem normal but external temperatures are way higher than any other soc 810 exhibiting smartphone in the market... Similarly your concept of 10kohms resistance is nothing but a failure! Op2 is your failure prototype for Op3 that you would launch next year to gag op2 users!

  6. MikePlus13 Cupcake Nov 26, 2015

  7. raghu6763 Honeycomb Nov 26, 2015

    raghu6763, Nov 26, 2015 :

    i too have had this experience with 3rd party cable for my OPT.
    i bought this cable which didn't work with OP charger.

    then i bought this cable which works fine

    what i understood is, if the cable is USB 3.1 to type-C it doesn't work,
    if it is USB 2.0 to type-C, it works.

  8. PAPZI1957 Honeycomb Nov 26, 2015

    PAPZI1957, Nov 26, 2015 :
    What about OTG??
    Standard USB C-Type OTG cables doesn't works with OP2! (ONEPLUS 2 OTG adapter is not available!!)
    Standard USB C-Type flashdrives doesn't works with OP2!
    USB C-Type flashdrives compatible with USB 2.0 standard, that use our OP2, but it doesn't recognise it!

    Abdur Desai, jfeise and Georgevs like this.
  9. Mehul.S Froyo Nov 26, 2015

    Mehul.S, Nov 26, 2015 :
    And how long would it take you to get us back the correct adapters?? And ya.. The one plus charger doesn't have any of such logos as you've mentioned.. So is that also not up the mark??

    Attached Files:

    bokdoyagee and raghu6763 like this.
  10. bonghollywood Ice Cream Sandwich Nov 26, 2015

    pa5t1s likes this.
  11. raghu6763 Honeycomb Nov 26, 2015

    raghu6763, Nov 26, 2015 :
    i haven't tested OTG as of now, i do have a OP USB type-C adpter with me, i will test it this evening and report.

  12. Xaero91 Gingerbread Nov 26, 2015

    Xaero91, Nov 26, 2015 :
    Very nice of OP to actually offer a refund, even when the device itself is completely compatible.
    Taking the right turns imo.

  13. Georgevs Gingerbread Nov 26, 2015

  14. pa5t1s Marshmallow Nov 26, 2015

    pa5t1s, Nov 26, 2015 :
    Indeed ;)

  15. rarog Lollipop Senior Moderator Nov 26, 2015

    rarog, Nov 26, 2015 :
    Where did you purchase it and if from official shop - for which continent?

  16. bokdoyagee Gingerbread Nov 26, 2015

    bokdoyagee, Nov 26, 2015 :
    Does that m
    Yes, we need clear explaination from Oneplus team why they did not consider it. and If there is a problem with the cable they need to recall
    Last edited: Nov 26, 2015

  17. CJWellings Cupcake Nov 26, 2015

    CJWellings, Nov 26, 2015 :
    What's with all the brown-nosing in this thread? The situation should never have occurred in the first place, and a refund is far too long coming.

    I have spent the last 6 weeks trying to get your atrocious customer services people to understand, but you never get the same person twice, and every single one of them has very little grasp of the English language, and absolutely no technical knowledge.

    I note that you have deducted the postage I paid from your refund - I will arrange with my credit card company to recall the original transaction in full.

    2+2=5, Grisstle and ebadillo like this.
  18. max_snyder Cupcake Nov 26, 2015

  19. makandevi Honeycomb Nov 26, 2015

  20. magullo Gingerbread Nov 26, 2015