4
incoming call problem

  1. Princzes72
    Cupcake Mar 7, 2020

    Princzes72 , Mar 7, 2020 :
    I have got some problem. When there is an incoming call, the device does not signal. This is usually the case with iphone phones.
    Has this happened to anyone else?
     

    #1
  2. mohamedrabea87
    Eclair Mar 9, 2020

    mohamedrabea87 , Mar 9, 2020 :
    yes i have the same issue and reported a feedback
    i tried many things
    called the carrier they checked and no problems from their side
    tried the sim on other phone no problems in my sim
    tried other sim same problems
     

    #2
    sajvargh and Y1583919782946 like this.
  3. Y1583919782946
    Cupcake Mar 11, 2020

    Y1583919782946 , Mar 11, 2020 :
    I've been injured from the same problem with invisible incoming calls for two days.
    I hear how different people are calling to me but i can't see any information about those calls. No buttons, no pictures, no another active area on my screen. There are only sound of call and usual desktop.
    The calling list is empty either.
     

    #3
    sajvargh likes this.
  4. mohamedrabea87
    Eclair Mar 14, 2020

    mohamedrabea87 , Mar 14, 2020 :
    no response from OnePlus
    it is like the basic function of the phone not working
    what shall we wait for
    I have to change my phone to be a screen for watching or playing only
    no phone call functions
     

    #4
    sajvargh likes this.
  5. M1585510869744
    Cupcake Mar 30, 2020


    #5
    sajvargh likes this.
  6. mohamedrabea87
    Eclair Mar 30, 2020

    mohamedrabea87 , Mar 30, 2020 :
    nothing happened till now
    oneplus support asked only for the log but no updates till now no fix
    shame on OnePlus
     

    #6
  7. Jiten Surtani
    Donut May 13, 2020

    Jiten Surtani , May 13, 2020 :
    Hello. Exact same problem. Noticed that some of my contacts call me but I dont get any alert and there is no trace of that call. FOund that all such contacts use iPhone. There is no reply from OnePlus. With half the world using iPhones, this is a big issue and I don't want to keep this phone just for internet or games. Please let me know if any of you receive any response from them.
     

    #7
    sajvargh likes this.
  8. Jiten Surtani
    Donut May 13, 2020

    Jiten Surtani , May 13, 2020 :
    OnePlus online support asked me to do this

    power off your phone.....hold the volume down button and power button..... when you see the 1+ logo, release the power button..... enter your PIN..... select wipe cache (Only wipe cache - this won't delete your data). have done it but don't know if it works as no one has called / complained yet.
     

    #8
    sajvargh likes this.
  9. Jiten Surtani
    Donut May 30, 2020


    #9
  10. Jiten Surtani
    Donut Jun 28, 2020

    Jiten Surtani , Jun 28, 2020 :
    Did anyone find a solution. ? I am not sure but maybe this issue is because of no VoLTE on OnePlus phones. I am just guessing.
     

    #10
  11. K1590331963696
    Cupcake Jul 5, 2020

    K1590331963696 , Jul 5, 2020 :
    Try to Uninstall true caller or any apps could find out how's calling you.. Hope you guys understand what I mean
     

    #11
  12. ssivabharathi
    Cupcake Jul 14, 2020

    ssivabharathi , via OnePlus 6T , Jul 14, 2020 :
    I am not getting incoming calls from few number. If I put same sim another mobile it's working.

    I have done factory reset, clear phone data and storage still I am facing same issue.

    Any suggestions.

    I am using OnePlus, OS: 10.3.4
     

    #12
  13. ANazieh
    Cupcake Jul 18, 2020

    ANazieh , Jul 18, 2020 :
    I believe that is the issue
     

    #13
  14. ANazieh
    Cupcake Jul 18, 2020

    ANazieh , Jul 18, 2020 :
    I have the same issue. I am not receiving calls from specific networks. Any workarounds?

    I have tried resetting phone, factory reset, etc.. nothing works.

    It only works if I revert back to Android 9
     

    #14
  15. Jiten Surtani
    Donut Aug 8, 2020

    Jiten Surtani , Aug 8, 2020 :
    Trying my luck one final time. did anyone receive any response from OnePlus or has anyone managed to resolve this issue ? if not, I am changing my phone.
     

    #15
  16. ssivabharathi
    Cupcake Aug 12, 2020


    #16
  17. Jiten Surtani
    Donut Aug 12, 2020


    #17
  18. Juzerb
    Cupcake Sep 10, 2020

    Juzerb , Sep 10, 2020 :
    I am having this exact same problem. It is happening on OP5, OP6 and OP7T. There is no notification of incoming calls. I believe the problem is down to 4G to 3G autoswitching. Without VoLTE, your phone needs to drop from 4G to 3G to receive the call. In some cases this does not happen. The only way to solve the problem is by forcing your phone to only run on the 3G network.

    Running 9.0.11 on my OP5
    Running 10.0.12 on my OP7T
    and running 10.3.5 on my OP6

    All phones have the exact same issue. Ive tried the sim in non-OP phones and it works no problem.
     

    #18
    Jiten Surtani likes this.
  19. Jiten Surtani
    Donut Sep 11, 2020

    Jiten Surtani , Sep 11, 2020 :
    Hi Juzerb.

    Can you confirm that the problem resolves COMPLETELY on shifting to 3G only ?
     

    #19
  20. Juzerb
    Cupcake Sep 11, 2020

    Juzerb , Sep 11, 2020 :
    Yes! I have tried this on the OP5, OP6 and OP7T and the problem is gone when you force a 3G connection. This is less than ideal though. The phone should work on the LTE network no matter what...
     

    #20