2
Sound Incoming Call Ringtone Problem

  1. PardeepBagga
    Donut Feb 23, 2018

    PardeepBagga , Feb 23, 2018 :
    I have just purchased OnePlus 5T and facing a very unusual problem with incoming call ring tone.

    My phone is not ringing for incoming calls when the ringtone is set to a custom file/ringtone.

    i also try to search many forums but unable to find the solution for the same.

    is there anyone from oneplus support team who can help ?

    waiting for a positive response.

    thanks
     

    #1
  2. C1516005811629
    Cupcake Feb 23, 2018


    #2
  3. akeshmondi
    Cupcake Feb 23, 2018

    akeshmondi , Feb 23, 2018 :
    Many users are facing the same. I think we have to wait for an update fot these bugs
     

    #3
  4. Gav_W86
    Starting Point Expert Feb 23, 2018

    Gav_W86 , Feb 23, 2018 :
    In trying to help narrow this down...
    Is the music file a full length song or a short snippet?
    Does the music file have a long filename?
    What format is the file?
     

    #4
  5. pekalaanil
    Cupcake Feb 24, 2018

    pekalaanil , Feb 24, 2018 :
    Actually this is a bug.. Oneplus has to work on this issue.

    to overcome this issue temporarily, after setting external / local audio file as ringtone, just restart your phone and try it.. this might get fixed temporarily until they fix this problem.


    This has worked on my Oneplus 5T.
     

    #5
  6. Lakshit Raj
    Cupcake Feb 24, 2018


    #6
  7. pekalaanil
    Cupcake Feb 24, 2018

    pekalaanil , Feb 24, 2018 :
    try the previous thread to solve the problem temporarily..
     

    #7
  8. G_Kiran_Dhumal_qXnG
    Cupcake Feb 24, 2018


    #8
    R1515876783121 likes this.
  9. iPap
    Gingerbread Feb 24, 2018

    iPap , Feb 24, 2018 :
    We have talked about this 100000000 times. LOTS of people face it. Myself too. SEARCH within the threads before you post something
     

    #9
    R1515876783121 likes this.
  10. PardeepBagga
    Donut Mar 4, 2018


    #10
  11. sameerkhan54
    Donut Mar 4, 2018

    sameerkhan54 , Mar 4, 2018 :
    Facing the same issue. So only option left to use the default ringtones untill this issue will get resolved
     

    #11
  12. PardeepBagga
    Donut Mar 4, 2018

    PardeepBagga , Mar 4, 2018 :
    Can you check for the update ?
     

    #12
  13. Abhiram. Akhi
    Donut Mar 4, 2018

    Abhiram. Akhi , Mar 4, 2018 :
    Yeah, even I faced it on my OP5t. And I did receive an update regarding the malfunction in sound during incoming calls or notifications. It's a 61 MB file.
     

    #13
    gopi.live.in likes this.
  14. sameerkhan54
    Donut Mar 4, 2018


    #14
  15. gopi.live.in
    Cupcake Mar 4, 2018


    #15
  16. PardeepBagga
    Donut Mar 4, 2018

    PardeepBagga , Mar 4, 2018 :
    i think they have released OxygenOS 5.0.4 OTA for the OnePlus 5T

    Changelog:
    Bug Fixes
    • Fixed NO ringtone for incoming calls and notifications
    • Fixed Audio quality related issues during video playback
    For those who were on previous versions for OnePlus 5T,
     

    #16
    R1515876783121 likes this.
  17. Abhiram. Akhi
    Donut Mar 4, 2018

    Abhiram. Akhi , Mar 4, 2018 :
    Wait for a day. if you don't receive it, then you can call OP customer care for help.
     

    #17
  18. sameerkhan54
    Donut Mar 4, 2018


    #18
  19. P1517469603747
    Cupcake Mar 4, 2018

    P1517469603747 , Mar 4, 2018 :
    my 5 has same issue. not resolved until now. your last update is?
     

    #19
  20. Abhiram. Akhi
    Donut Mar 4, 2018

    Abhiram. Akhi , Mar 4, 2018 :
    Yeah. I wasn't able to hear the ringtone for some calls. And I wasn't getting the notification sound. It's all good now.
     

    #20
    R1515876783121 likes this.