Incoming Calls Problem After OOS 11 Update via OnePlus 7 Pro

  1. 7yler
    Donut Apr 14, 2021

    7yler , via OnePlus 7 Pro , Apr 14, 2021 :
    So after updating my 7 Pro to OOS 11, any incoming call that I get is immediately put on speaker phone and cannot be taken off of speaker phone. If I need the conversation to be private I am forced to hang up and call them back so I can speak off of speaker phone. I have also had trouble where sometimes the phone refuses to call out and I am forced to do a full restart, sometimes multiple, in order to be able to make a call. That started before the update though. Is this a known problem and does anyone have any suggestions? Thanks.

  2. Artemus.
    Community Hero 2020 Apr 14, 2021

    Artemus. , Apr 14, 2021 :
    The only thing you can do is downgrade back to A10 or wait for the hotfix to come out in the next week or two.

    Aaron2017 likes this.
  3. danieldasilva
    Donut Apr 15, 2021

    danieldasilva , Apr 15, 2021 :
    I too am experiencing the same issue. I contacted OnePlus support via e-mail and they replied and asked the following questions:
    I answered all the questions and replied to their e-mail. That was 2 days ago. Today I received an automated message from them saying that if I don't reply by tomorrow they will consider the case solved. Even though, as I said, I have replied 2 days ago.

    From what I have looked it seems like Artemus is right, the only fix is to downgrade or wait for a patch... Very frustrating.

  4. 7yler
    Donut Apr 15, 2021

    7yler , via OnePlus 7 Pro , Apr 15, 2021 :
    Yeah, I figured as much. Thanks for replying.

    Artemus. likes this.
  5. 7yler
    Donut Apr 15, 2021

    7yler , via OnePlus 7 Pro , Apr 15, 2021 :
    Yeah that's pretty much par for the course when dealing with customer service. I guess I'll just have to downgrade and wait. Bummer. Good luck with getting yours fixed.

    danieldasilva likes this.
  6. danieldasilva
    Donut Apr 16, 2021

    danieldasilva , Apr 16, 2021 :
    I just installed update that rolled out today (using Oxygen Updater) and the issue seems to have been fixed. I tested on one call, but haven't had a chance to test this extensively yet, so not 100% sure. Also not sure if other bugs have cropped up, but I'll test more later. You may want to give it a shot if you haven't downgraded yet.

  7. danieldasilva
    Donut Apr 17, 2021

    danieldasilva , Apr 17, 2021 :
    Well, nevermind. I was able to test further today and the problem persists... And OnePlus support never replied to my e-mails. So yeah, back to square one. What a pain.

    7yler likes this.
  8. 7yler
    Donut Apr 18, 2021

    7yler , via OnePlus 7 Pro , Apr 18, 2021 :
    I wish I could say I was surprised but I'm not. Thanks for letting us know.

  9. danieldasilva
    Donut Apr 18, 2021

    danieldasilva , Apr 18, 2021 :
    Not a problem. I downgraded the phone back to Oxygen OS 10.3.8 using the instructions here https://www.droidwin.com/rollback-oneplus-7-7t-pro-android-10-oxygenos-10/
    Which brings the phone to OS 10 Beta 2. Then I installed the latest stable OS 10.3.8 from here

    Now my incoming calls work OK again. If you are still having issues I suggest you do the same and keep this version.

  10. 7yler
    Donut Apr 18, 2021

    7yler , via OnePlus 7 Pro , Apr 18, 2021 :
    Will do. Thanks again.

  11. danieldasilva
    Donut Apr 23, 2021


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