indisplay fingerprint sensor

  1. sanchitG0001
    Cupcake Nov 28, 2018

    sanchitG0001 , Nov 28, 2018 :
    i am facing problem with indisplay fingerprint, sometimes the green sensor light under the display does not light up and the fingerprint sensor doesnot work, and at the same time face unlock also stops working.

    amit.aroraa likes this.
  2. srobben
    Gingerbread Nov 28, 2018

    srobben , Nov 28, 2018 :
    Try some 'small debugging' in the following order (stop at whatever step your fingerprint scanner starts working again):
    1. Restart your device;
    2. Clear your device cache;
    3. Set-up your Fingerprint scanner again:
    3.a. Turn any form of verification off;
    3.b. Turn your device off;
    3.c. Clear your cache;
    3.d. Set your fingerprint scanner up.​
    4. Contact OnePlus support

    amit.aroraa likes this.
  3. ddubs
    Eclair Nov 28, 2018

    ddubs , Nov 28, 2018 :
    just had this issue, thankfully I just had to put my pin, then everything worked again.