Instagram not loading

  1. Bergloef
    Cupcake Sep 26, 2018

    Bergloef , Sep 26, 2018 :
    Instagram won't load any images or stories, however facebook and twitter works fine.
    This is only a problem while using 4G data, not on WiFi.
    Am I the only one with this problem?

    BustaMove, jferraz and ofi90 like this.
  2. ofi90
    Froyo Sep 26, 2018

    ofi90 , Sep 26, 2018 :
    i have the same problem even during wi fi on. After clean up app memory everything back to normal but sometimes it happens yhat images on profile can't load properly and i have clear images instead of pic profiles

  3. B1538030909557
    Cupcake Sep 27, 2018

    B1538030909557 , Sep 27, 2018 :
    I was having the same problem, but i deleted ig and then rebooted my op5 twice, then downloaded ig again, and now both wi-fi and 4G work fine on ig.

    Bronson Mabey likes this.
  4. Bronson Mabey
    Cupcake Jan 14, 2019

    Bronson Mabey , Jan 14, 2019 :
    I was having same issue on and off wi fi. I did what Cupcake did with my 6t deleted insta and redownloaded after a reboot. Now it loads just like normal.

  5. L1563963510648
    Cupcake Jul 24, 2019

  6. CosmoKramer70
    Jelly Bean Jul 24, 2019

    CosmoKramer70 , Jul 24, 2019 :
    then go post it over at the OP7 forums...

  7. lrcg
    Donut Nov 30, 2019

    lrcg , Nov 30, 2019 :
    Experience the same issue. I closed Instagram and restarted my OnePlus 7T, that fixed the issue.

  8. Waveform Modifier
    Marshmallow Nov 30, 2019

    Waveform Modifier , Nov 30, 2019 :
    Pretty sure this is not the OnePlus 7/7T forum.

  9. lrcg
    Donut Nov 30, 2019

    lrcg , Nov 30, 2019 :
    I know, but maybe this could help other users who experience the same issues.

  10. Palak_Mishra1515
    Cupcake Aug 19, 2020

    Palak_Mishra1515 , Aug 19, 2020 :
    I called up OnePlus customer care and they asked me to follow the following steps (which worked for me):

    Quit your instagram app in case it is open
    Go to Settings>data usage control>instagram and then turn the permission to "forbidden"
    Then go to app info>permissions>instagram>permissions and allow all permissions (like camera, storage, microphone, etc)
    Now go back to Settings>data usage control>instagram and then turn the permission to allow

    Try logging in after these steps, it should work. Also, in case you want to, you can change your permission setting again once your are logged in.

    Hope this helps.