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Hello All,
A few months ago, we launched a OnePlus Doorstep service pilot program in Delhi, Mumbai, and Bangalore. A lot has happened since then - This pilot program has given us in-depth knowledge and understanding of how to bring a seamless and convenient repair experience to our users. Yes! I'm talking about on-site repair service at your home or office so that you can get on with your day without having to worry about shipping your device for repair, driving to the repair center and waiting for your turn to get the issue resolved.
Today, we are thrilled to announce that the new OnePlus Doorstep repair service is out of pilot stage and we are bringing it to more OnePlus users in six cities across India:
- Delhi
- Mumbai
- Bangalore
- Chennai
- Hyderabad
- Pune
The OnePlus Doorstep repair service is now available for all OnePlus users in the aforementioned cities.
In the
OnePlus Care App, simply select your device model under "Book a Repair", search location, select "Get an engineer to visit your location", and submit. A repair engineer then connects with you to schedule the visit and collects more details about the issue before the on-site diagnosis and repair.
If you are new to the OnePlus Care app, please check the step-by-step guide below.
STEPS:
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Kindly note that the service is available within the city limits based on postal codes. If you don't see this Doorstep service option you can drop by one of our walk-in service centers near you -
Service centers
New Exclusive repair centers
More good news! In addition to the Doorstep service, in January, two new ESCs (Exclusive repair centers) opened their doors in Kolkata and Indore. Our team is also working on 3 new ESCs in Aurangabad, Baroda, and Lucknow, which are expected to open within the first half of this year. I'll keep you all posted
Looking ahead
As we are growing our offline repair service in many other parts of India and official countries, we will be expanding the service channels to bring you better customer experience in the coming years.
Last but not least, we couldn't be more thankful to our users and the OnePlus support team in India who have been shaping up OnePlus Doorstep service since the beginning.
Thank you for your valuable feedback and continued support!
Never Settle.
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