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Introducing Doorstep Service in India

  1. Tom B.
    Global Service Strategy Operations Staff Member Mar 5, 2020

    Tom B. , Mar 5, 2020 :
    Forum (1).jpg

    Hello All,

    A few months ago, we launched a OnePlus Doorstep service pilot program in Delhi, Mumbai, and Bangalore. A lot has happened since then - This pilot program has given us in-depth knowledge and understanding of how to bring a seamless and convenient repair experience to our users. Yes! I'm talking about on-site repair service at your home or office so that you can get on with your day without having to worry about shipping your device for repair, driving to the repair center and waiting for your turn to get the issue resolved.

    Today, we are thrilled to announce that the new OnePlus Doorstep repair service is out of pilot stage and we are bringing it to more OnePlus users in six cities across India:
    • Delhi
    • Mumbai
    • Bangalore
    • Chennai
    • Hyderabad
    • Pune
    The OnePlus Doorstep repair service is now available for all OnePlus users in the aforementioned cities.

    In the OnePlus Care App, simply select your device model under "Book a Repair", search location, select "Get an engineer to visit your location", and submit. A repair engineer then connects with you to schedule the visit and collects more details about the issue before the on-site diagnosis and repair.

    If you are new to the OnePlus Care app, please check the step-by-step guide below.

    STEPS:
    huhu01.png huhu02.png huhu03.png

    Kindly note that the service is available within the city limits based on postal codes. If you don't see this Doorstep service option you can drop by one of our walk-in service centers near you - Service centers

    New Exclusive repair centers
    More good news! In addition to the Doorstep service, in January, two new ESCs (Exclusive repair centers) opened their doors in Kolkata and Indore. Our team is also working on 3 new ESCs in Aurangabad, Baroda, and Lucknow, which are expected to open within the first half of this year. I'll keep you all posted ;)

    Looking ahead
    As we are growing our offline repair service in many other parts of India and official countries, we will be expanding the service channels to bring you better customer experience in the coming years.

    Last but not least, we couldn't be more thankful to our users and the OnePlus support team in India who have been shaping up OnePlus Doorstep service since the beginning.

    Thank you for your valuable feedback and continued support!

    Never Settle.
     

    #1
  2. Starcommander
    Lollipop Mar 5, 2020

    Starcommander , Mar 5, 2020 :
    Looks great in theory. Hopefully implementation is great as well
     

    #2
  3. camohan
    Marshmallow Moderator Mar 5, 2020

    camohan , Mar 5, 2020 :
    Another great after sales service idea @Tom B.

    I think this will greatly enhance after sales experience of the users.

    My suggestion is to include postal codes which do not have easy access to service centre, as part of pilot project. That according to me will be the litmus test.

    Metropolitan cities are usually easy to test. Never Settle.
     

    #3
  4. Venky61
    OnePlus TV Expert Community Expert Mar 5, 2020

    Venky61 , Mar 5, 2020 :
    Great Initiative @Tom B.
    Will this service be valid for OnePlus TV? If not it would be good to see it being included too.
     

    #4
  5. jigumistry
    Cupcake Mar 5, 2020


    #5
    ZaidMans and VishrutGoyani like this.
  6. michaelliao07
    Gingerbread Mar 5, 2020

    michaelliao07 , Mar 5, 2020 :
    Great initiative...but do let us know o when do u plan to add Kolkata in the list....or in other words why have'nt you added Kolkata in the list of metropolitan cities. Are you trying to say that Kolkata has the least number of sales or issues in regard to your devices?
     

    #6
    anurocking09, ali452 and Maverick2.0 like this.

  7. #7
    SaiVinod likes this.
  8. dentram@81
    Cupcake Mar 5, 2020


    #8
  9. OALEXANDER
    Nougat Assistant Head Moderator Mar 5, 2020

    OALEXANDER , Mar 5, 2020 :
    Great initiative. Hope the expansion to wider cities will happen soon in the coming after the piloting the project
     

    #9
    Starcommander likes this.
  10. prashanth ch04 , via OnePlus 6 Mirror Black , Mar 5, 2020 :
    kolkata has an exclusive repair center bro , please read the entire thread.
     

    #10
  11. SaiVinod
    Eclair Mar 5, 2020

    SaiVinod , Mar 5, 2020 :
    Wooowwww, sounds great, This is an excellent after-sale experience. This will definitely ensure that customers are satisfied with the products and services of the OP if implemented well
     

    #11
  12. sethisidd
    Jelly Bean Mar 5, 2020


    #12
  13. michaelliao07
    Gingerbread Mar 5, 2020

    michaelliao07 , Mar 5, 2020 :
    Yes....but do their engineers visit door-to-door or they just send a pick-up boy to have the device collected and then take 3 to 4 days to diagnose the device....and then over the phone we need to explain to the engineer the fault and then the engineer cannot find any fault with the device...and then the device is returned back to you and again you have to visit the service centre to prove the issue your facing.
     

    #13
  14. prashanth ch04 , via OnePlus 6 Mirror Black , Mar 5, 2020 :
    please read the thread bro engineer will visit your place and repair it there , if he is not able to do the. he will take the device.
     

    #14
    michaelliao07 likes this.

  15. #15
    Starcommander likes this.
  16. michaelliao07
    Gingerbread Mar 5, 2020

    michaelliao07 , Mar 5, 2020 :
    Thanks...only hope I don't get the opportunity use this service again.....had a very bitter experience previously with my oneplus 7 Pro and with that so called service centre which they have rebranded it to exclusive repair centre. anyways love what they are doing as always.
     

    #16
    prashanth ch04 likes this.

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  18. G_Raman_R_ADZQ
    Cupcake Mar 5, 2020


    #18
  19. manojsurya99
    Ice Cream Sandwich Mar 5, 2020

    manojsurya99 , Mar 5, 2020 :
    Two things:
    a) Is it available for all OnePlus Products including the OP TV? If not, is there a vision to launch the similar type of service to all products as well?
    b) Will the plan be limited to Metropolitan cities where access to Service Centers is always easy. If not, what are the timelines for II and III tier cities.
    Nonetheless, any care after sale is a big thing. And I'm glad that our brand is taking that care to ensure OnePlus users are always happy.
     

    #19
    prashanth ch04 likes this.
  20. MrTechAuditor , via OnePlus 7 Pro , Mar 5, 2020 :
    Glad to hear, it is out of pilot project, at the RCC open ears we discussed something regarding this with the team, hopefully it will be implemented too in near future [e]1f604[/e]
     

    #20
    Joel Jacob likes this.