Intune company portal app Not Compliant after Android 12 update

  1. rathodniky
    Eclair Jan 4, 2022

    rathodniky , Jan 4, 2022 :
    Upgraded to Android 12 and Intune company portal stopped working. Says device not compliant.
    Reached out to Microsoft and they extracted logs.. they found the app is very much compatible with Android 12. They have asked to reach out OnePlus on this issue.

    Let me know incase of any do's and don'ts. IMG_20220104_193746.jpg IMG_20220104_194306.jpg


    Attached Files:

  2. Gav_W86
    Moderator Moderator Feb 23, 2022

    Gav_W86 , Feb 23, 2022 :
    Intune seems to be having a more general issue with Android 12, not just OnePlus - https://piunikaweb.com/2022/01/21/m...tibility-issue-affects-other-devices-as-well/

    pablofg1978 and ghostofcain like this.
  3. JKemp92
    Cupcake Mar 21, 2022

    JKemp92 , Mar 21, 2022 :
    I was finally able to get mine working!!!
    I went into settings - security - installation sources - and allowed company portal access.
    I also went into settings - security - device admin apps - and granted admin access to work apps (find my phone, company portal, Authenticator).
    I then got a notice that user certificates were getting installed.
    I went into settings - security - credential storage - trusted certificates - user - and I was prompted to put in my PIN to allow the certs. :)

  4. the_o2
    OnePlus 9 Series Expert Community Expert Jan 5, 2022

  5. Dresa91
    User of the Year 2016; Most Active User 2020 Community Expert Jan 5, 2022

    Dresa91 , Jan 5, 2022 :
    Can you please follow the suggestions made in this Microsoft doc? https://docs.microsoft.com/en-us/an...pany-portal-enrollment-fails-after-andro.html

    G_plusone and Caomhin like this.
  6. rathodniky
    Eclair Jan 19, 2022

    nik.porto likes this.
  7. rodalfa
    Froyo Jan 21, 2022

    nik.porto likes this.
  8. S1615909288907
    Cupcake Jan 22, 2022

    nik.porto and rathodniky like this.
  9. rvishy
    Cupcake Jan 25, 2022

    rvishy , Jan 25, 2022 :
    I too have the same issue. In the microsoft recommendation, it is asking to open a device policy manager, which is not available in OnePlus.

    rathodniky likes this.
  10. sekhar125505
    Cupcake Jan 25, 2022

    rathodniky likes this.
  11. angelog77
    Eclair Jan 26, 2022

    angelog77 , via OnePlus 9 , Jan 26, 2022 :
    Any response from OnePlus on this? There's a few threads. I haven't been contacted that's for sure. Repeat customer or no? Certainly a huge consideration if someone can use their phone for work if they so choose. But OnePlus made the choice for the consumer with this update.

    udis and rathodniky like this.
  12. Dresa91
    User of the Year 2016; Most Active User 2020 Community Expert Jan 26, 2022

    Dresa91 , Jan 26, 2022 :
    Any response: did you contact OnePlus support or submit a bug report via https://forums.oneplus.com/feedback ?

    rathodniky likes this.
  13. angelog77
    Eclair Jan 26, 2022

    angelog77 , via OnePlus 9 , Jan 26, 2022 :
    I did submit a bug report and no response. Seems like no one has heard anything. I've only had the issue since upgrading a couple of days ago but others has been a few months.

    oalarcon, udis and rathodniky like this.
  14. Dresa91
    User of the Year 2016; Most Active User 2020 Community Expert Jan 26, 2022

    Dresa91 , Jan 26, 2022 :
    They don’t always answer every bug report.
    Wait and be patient

    rathodniky likes this.
  15. B1640956914020_Praveen_P
    Cupcake Jan 31, 2022

    B1640956914020_Praveen_P , Jan 31, 2022 :
    I too am facing this problem after I updated the Android 12. Not able to login to Company portal, outlook & teams on the phone.very annoying

    udis likes this.
  16. suru.nair
    Cupcake Jan 31, 2022

    suru.nair , via OnePlus 9 Pro , Jan 31, 2022 :
    Hi I am also facing exactly the same problem. It appears that the upgrade version does not take care of the problem.

    Please take up the issue on priority in the interest of Communities.

    You will appreciate that without access to outlook on mobile is a big handicap.


    Oscarbchacon, udis and N1517761200082 like this.
  17. Claus J. S.
    Eclair Feb 2, 2022

    Oscarbchacon likes this.
    Cupcake Feb 3, 2022

    Oscarbchacon and udis like this.
  19. R1620113795230
    Cupcake Feb 3, 2022

    Oscarbchacon and udis like this.
  20. Daveman1010220
    Cupcake Feb 3, 2022

    Daveman1010220 , Feb 3, 2022 :
    I've been affected by this issue for a solid month now. Tried working with our IT helpdesk today to get it resolved. They were unable to help. We opened a ticket with Microsoft. However, this issue doesn't show up on, for example, Android 12 on a Samsung phone. This is clearly a problem that was caused by the update. There isn't much useful information to go on, the setup just fails, claiming "You need to update settings on this device" and it just never gets past this. If there is some sort of logging I can provide to help, please let me know. I'm about done with OnePlus devices, though. From the phone self-immolating all of my data while in my pocket, to updates that break things I rely on for work, the platform is becoming intolerably unstable.


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