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Is Oneplus care Provides Screen Replacement or not...? via OnePlus 9 Pro

  1. nandem.vinod
    Eclair Jan 19, 2022

    nandem.vinod , via OnePlus 9 Pro , Jan 19, 2022 :
    My phone is Covered under Oneplus care Service. Now mobile screen is little damaged in one of the corner. In Ads they are showing that The RedCable life covers Screen Replacement but when I contacted Customer support they are telling that physical damage not covered. Am enclosing the advertising screenshot for reference.
    1642595169991.jpg
     

    #1
  2. camohan
    Assistant Head Moderator Assistant Head Moderator Jan 19, 2022

    camohan , Jan 19, 2022 :
    Hi there, Red Cable Life and Red Cable Care provides 12 month extended warranty, which is same as normal warranty that comes out of box but extended for 12 more months.

    Extended warranty doesn't cover physical damage. The benefit mentioned in the OnePIus Care requires a change. I will inform this to right team.

    Both are different plans pls see my other reply.
     
    Last edited: Jan 19, 2022

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  3. nandem.vinod
    Eclair Jan 19, 2022


    #3
  4. camohan
    Assistant Head Moderator Assistant Head Moderator Jan 19, 2022

    camohan , Jan 19, 2022 :
    Hi Nadeem, I rechecked this and they are two different plans.
    One is OnePlus Care plan and the other is Red cable Care plan. Both have different pricing.

    The OnePIus Care plan is available here https://www.oneplus.in/support/product/protection-service and it has a different pricing.

    The red cable care is available here https://www.oneplus.in/prive/product/redcable-care and it is a different product.
     

    #4
    the_o2 likes this.
  5. nandem.vinod
    Eclair Jan 19, 2022


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  6. Shailender Sharma
    Nougat Jan 19, 2022

    Shailender Sharma , Jan 19, 2022 :
    How much did you paid for The RedCable life plan?
     

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  7. nandem.vinod
    Eclair Jan 19, 2022


    #7
  8. nandem.vinod
    Eclair Jan 19, 2022