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issue with mis guided purchase

  1. F_Almas_Mukadam_vhtT
    Cupcake Oct 27, 2020

    F_Almas_Mukadam_vhtT , Oct 27, 2020 :
    I have 6t, and I lost my dash charger. was looking for dash charger on my OnePlus app. it was out of stock.
    the suggestion came for warp wirless 30 w charger.
    the compatibility clause was mentioned.
    was very excited , though the price was high. still went ahead and bought. the day I received I realised it's not working with my device. questions and lots of questions.
    final the answer was your device is not compatible [e]1f62d[/e][e]1f62d[/e]
    got in touch with customer care. they said can't help. we don't have return policy even if is under the return time period. there is no exchange policy there is not refund policy.
    then they said go to the nearest service center.
    went there praying [e]1f64f[/e][e]1f64f[/e][e]1f64f[/e] with lots of hopes.
    they said we can help you, the customer care said we can't help you. the stores person said we cant help you.

    is this OnePlus helps it's customer. unlike their phones. the support system is pathetic.[e]1f631[/e][e]1f631[/e][e]1f631[/e][e]1f631[/e]

    help ... please [e]1f64f[/e][e]1f62d[/e][e]1f62d[/e][e]1f62d[/e][e]1f62d[/e]
     

    #1
  2. camohan
    Marshmallow Moderator Oct 27, 2020

    camohan , Oct 27, 2020 :
    Hi there, I really could not understand the issue from the description.

    Are you expecting a warp 30 charging by using a wireless charger when the hardware of 6t does not support?

    Or the issue is different.
     
    Last edited: Oct 27, 2020

    #2
    Artemus. likes this.
  3. F_Almas_Mukadam_vhtT
    Cupcake Oct 27, 2020


    #3
  4. F_Almas_Mukadam_vhtT
    Cupcake Oct 27, 2020


    #4
  5. camohan
    Marshmallow Moderator Oct 27, 2020

    camohan , Oct 27, 2020 :
    Hi there, sorry for that. But it is expected to do a research. Who gave a suggestion that wireless charging will work.

    I think you must have got confused between wireless charger and warp 30 charger.
     

    #5
    Artemus. likes this.
  6. F_Almas_Mukadam_vhtT
    Cupcake Oct 27, 2020


    #6
  7. camohan
    Marshmallow Moderator Oct 27, 2020

    camohan , Oct 27, 2020 :
    I would have proposed to reach out to customer support but since that is already done, I'm sorry there is nothing much I can help you with.

    You may try to sell it on olx or similar website.
     

    #7
    Artemus. likes this.
  8. F_Almas_Mukadam_vhtT
    Cupcake Oct 27, 2020

    F_Almas_Mukadam_vhtT , Oct 27, 2020 :
    [e]1f62d[/e][e]1f62d[/e][e]1f62d[/e][e]1f62d[/e][e]1f62d[/e][e]1f62d[/e][e]1f62d[/e][e]1f62d[/e][e]1f62d[/e][e]1f62d[/e][e]1f62d[/e][e]1f62d[/e][e]1f62d[/e][e]1f62d[/e][e]1f62d[/e][e]1f62d[/e]
     

    #8
  9. Ronak3567 , via OnePlus 7 Pro Nebula Blue , Oct 27, 2020 :
    Buddy do some research and see if it work with any sort of Wireless Charging Receiver ( something like this https://www.amazon.in/dp/B01M11UT3V/ref=cm_sw_r_cp_apa_i_mObMFb06CKJ7B ) Just buy it after confirming that it works u can charge ur phone with that wireless charger.
    Note : even if it supports and works normally pls do not expect it to charge at 30W, because your phone dsnt supports it nor that Wireless Charging Receiver. But it is possible to make use of that wireless charger for normal speed charging


    this video might help u
     

    #9