Issue with Raise and tap to show ambient display via OnePlus 7T

  1. Saurabh00_mandal , via OnePlus 7T , Oct 8, 2019 :
    Hi everyone,

    I recently bought OnePlus 7T. And I am facing one issue. My tap to show and raise to show ambient display is not working properly. Sometimes it's working and sometimes it's not. Anyone else facing this issue? I don't know where it can get resolved after an update.

    Waiting for response.


    CBKR369, akashsb3, Niklasg85 and 11 others like this.
  2. jitendra punmiya
    Cupcake Oct 8, 2019

    jitendra punmiya , Oct 8, 2019 :
    Yes, not you all of oneplus 7t owner facing same issue, very much problem in software side. Many more bugs or prolems there. Please resolve it asap

  3. C1570513251174
    Donut Oct 9, 2019


  4. #4
  5. H1570307159688
    Cupcake Oct 14, 2019

  6. S1571079689446
    Cupcake Oct 14, 2019

  7. Mayhure
    Eclair Oct 14, 2019

    Mayhure , Oct 14, 2019 :
    Try this and let me know

    Settings>face unlock>turn on face unlock assistive lighting

    I know it's not related to the issue directly but turning this on and off worked for me along with factory reset

  8. Mayhure
    Eclair Oct 14, 2019

    Mayhure , Oct 14, 2019 :
    Where did you purchase your oneplus device from?

  9. S1571079689446
    Cupcake Oct 14, 2019

    S1571079689446 , Oct 14, 2019 :
    bought at the launch event in Denmark last week

  10. Dhanush akshay
    Froyo Oct 15, 2019

  11. rajeevsi
    Donut Oct 15, 2019

  12. Cosmos_NT
    Jelly Bean Oct 15, 2019

    Cosmos_NT , Oct 15, 2019 :
    A few things to take care :

    This Device has by default Tap to wake for the Under display fingerprint scanner, basically allows you to see time and a few info without waking whole screen.

    Though, you have options for Double Tap to wake screen too. It's here : Settings > Buttons & Gestures > Quick Gestures > Double Tap to wake up -- But it will disable the Tap to wake feature.

    To get lift up display or Tap to wake go here :
    Settings > Display > Under Customization - Ambient Display > Pickup your phone to show / Tap the screen to show -- again Tap the screen will disable the Double Tap feature.

    The lift up is kind of set for about 45° angle so you'd need to pick up the device from a flat surface and start tilting towards your face ( or May be just upwards but keeping the lower part near to the surface).

    The feature won't work if the Camera is covered as it is preventing the accidental touch in pocket.


  13. rajeevsi
    Donut Oct 15, 2019

    rajeevsi , via OnePlus 7T , Oct 15, 2019 :
    Tap to display goes out of order every now and then, sometimes it starts working after reboot sometime it doesn't... Oneplus needs to provide an update to the sistem software...!!!

  14. Cosmos_NT
    Jelly Bean Oct 16, 2019

    Cosmos_NT , Oct 16, 2019 :
    Try factory reset. It seems to be working fine without any problem for me.

  15. rajeevsi
    Donut Oct 16, 2019

    rajeevsi , via OnePlus 7T , Oct 16, 2019 :
    I reset the device by pressing the volume UP and Power button together until the Oneplus logo appears on screen, this too works for sometime and then again the double tap to display or tap to display stops working.

  16. Cosmos_NT
    Jelly Bean Oct 18, 2019

    Cosmos_NT , via OnePlus 7T , Oct 18, 2019 :
    Factory Reset normally works in case if there is any software malfunction is happening ( although the probability of that on a fresh device is almost zero) - however report it via bug report and explain it in detail - with proper way there is a chance if a lot of users are facing it, then we might get a update to fix it.

  17. venkatezh
    Cupcake Oct 20, 2019

    venkatezh , Oct 20, 2019 :
    Hi, this must be because you have added a 3rd party screen gaurd...

  18. R1534705694779
    Cupcake Oct 21, 2019

    R1534705694779 , Oct 21, 2019 :
    Same issue with my one plus 7T. I have been using it since last 2 days but ambient display is not working at all. Not even once it worked, even after changing all options in settings related to it.

  19. rajeevsi
    Donut Oct 21, 2019

    rajeevsi , via OnePlus 7T , Oct 21, 2019 :
    Ambient display is not linked to Screen guard, btw I have Oneplus Tempered Glass on my phone. Intermittent problem of ambient display is a software issue.
    I have given up hope for the solution anytime soon. Oneplus Customer Service Call centre is another PIA. They ask you 100 questions and end up with NO SOLUTION for any kind of query or problem you report.
    Oneplus in India is encashing on the Volume business due to the population and knowledge level of the buyers.

  20. D1570461223235
    Cupcake Oct 23, 2019

    D1570461223235 , Oct 23, 2019 :
    I thought atleast with the new oxygen OS update it will be fixed, but looks like OnePlus has no plans of doing it.

    jitendra punmiya likes this.