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Issues after 10.3.8 update

  1. Maitrayee_D
    Cupcake Feb 8, 2021

    Maitrayee_D , Feb 8, 2021 :
    Ever since i updated to the latest version of OXYGEN OS 10.3.8 my What'sApp and Telegram is not working. i can send messages on what's app but cannot call or video call. Anyone else facing this?
     

    #1
  2. pablofg1978
    Head Moderator Head Moderator Feb 8, 2021

    pablofg1978 , Feb 8, 2021 :
    Hello there,
    What device do you have?
     

    #2
  3. Maitrayee_D
    Cupcake Feb 8, 2021


    #3
  4. M1612846512699
    Cupcake Feb 9, 2021

    M1612846512699 , Feb 9, 2021 :
    Try hitting the disable sensors button in the drop down menu, mine was greyed out but it was actually enabled the cheeky Devil.
    Once I turned it on and off again everything came back to life.
     

    #4
  5. X1548952026270
    Cupcake Feb 9, 2021

    X1548952026270 , Feb 9, 2021 :
    I'm experiencing the same problems after the 10.3.8 update. Whatsapp doesn't work as it should. All of a sudden I can't download pictures or videos that are sent to me. Very annoying. I've already wiped the cache of my 6T, but it doesn't fix the problem. Is there a solution?
     

    #5
    Houshmand likes this.
  6. J1586628224330
    Cupcake Feb 9, 2021


    #6
  7. Caomhin
    OnePlus 9 Series Expert Community Expert Feb 9, 2021

    Caomhin , via OnePlus 6T , Feb 9, 2021 :
    Backup your chats in WhatsApp, then uninstall WhatsApp. Restart the phone, and install a Stable version of WhatsApp from the Playstore. Check if that fixes the issue.
    Try to Optimize the phone, this helps with Lag, Freezing, Heat, Battery Drain and much more.

    Clear your recent apps, also set 3rd party apps to Optimize in Settings Battery, only leave the ones you need run in the background or to notify you such as messages, email, Google Services, oneplus etc on Intelligent control.

    Android may take a few days to optimize those apps after setting them to Optimize depending on your usage of those apps. A10 & A 11 have their own learning curve.

    After a couple of days, Check App battery stats at about 50% and see if there are particular apps using more resources than necessary.

    A definitive guide to everything that affects smartphone battery life
    https://www.androidauthority.com/smartphone-battery-life-drain-causes-1071423/

    Guide to lower Battery Drain.
    https://forums.oneplus.com/threads/guide-lower-battery-drain.1260498/
     

    #7
    Auristic likes this.
  8. Maitrayee_D
    Cupcake Feb 9, 2021

    Maitrayee_D , Feb 9, 2021 :
    So i didn't want to delete everything so i did a couple of things:

    1st i rest app permission 'reset app preferances'
    Then i hit hard reboot - long pressed volume and power button and chose the reboot option.

    Telegram came back.
    What'sApp came back but without showing the contacts.

    i restored all the permissions for WA and registered my mobile number again.

    Both are working fine now. And I didn't lose any data. :)

    My outlook is still not syncing but I'm not trying too hard to fix that! ;)
     

    #8
    Caomhin likes this.
  9. Raza_Dawar
    Gingerbread Feb 10, 2021


    #9
  10. Bharat Gopal
    Donut Feb 11, 2021

    Bharat Gopal , via OnePlus 7 , Feb 11, 2021 :
    I am but when I reported I was flagged off for violation of rules !!!!
     

    #10
  11. Pushkarraj18
    Cupcake Feb 28, 2021


    #11
  12. Raza_Dawar
    Gingerbread Feb 28, 2021


    #12
  13. Houshmand
    Cupcake Apr 1, 2021

    Houshmand , via OnePlus 6 , Apr 1, 2021 :
    I faced many more issues after update to 10.3.8. issues persist after new upgrade to 10.3.9 and oneplus customer service couldn't solve it. They just told me to wipe the cache. But it's not working.
    I asked them to downgrade it, but they cannot. Bcuz after upgrade my laptop didn't recognize my op6. So, they cannot connect to my phone
     

    #13
  14. Caomhin
    OnePlus 9 Series Expert Community Expert Apr 1, 2021

    Caomhin , via OnePlus 6T , Apr 1, 2021 :
    What specifically is the issue, what errors do you see?
     

    #14
  15. Houshmand
    Cupcake Apr 1, 2021

    Houshmand , via OnePlus 6 , Apr 1, 2021 :
    Cannot see anything in file manager ( all my files are in internal storage but they are not in separate folders like download, image, movie, music etc.)
    Cannot see my pics and movies in gallery
    (All my data is ok, but cannot see it)
    Cannot screenshot
    Cannot attach any files throw any app
    Cannot download anything in chrome ( can download it in opera)
    Sometimes, crash in whatsapp
    Cannot open google photos
    Cannot open directly any images or any movies to edit
    My phone is not recognize by my laptop after upgrade
     

    #15
  16. Caomhin
    OnePlus 9 Series Expert Community Expert Apr 1, 2021

    Caomhin , via OnePlus 6T , Apr 1, 2021 :
    Did you update from Beta to Stable, if so try the following.

    Delete the data and cache of downloads app and download manager. This mught fix the problem.

    Q: How to access the downloads and download manager app?
    A:
    Step 1: Unlock your phone.
    Step 2: Open app drawer and locate settings app / bring down the QS panel and click on the gear icon.
    Step 3: Click on the search tab on top of the settings app.
    Step 4: Type "downloads" and then click on the app. Clear it's cache and storage which is under the storage tab.
    Step 5: Type "download manager" and then click on the app. Clear it's cache and storage which is under the storage tab.
     

    #16
    Houshmand likes this.
  17. Houshmand
    Cupcake Apr 1, 2021

    Houshmand , via OnePlus 6 , Apr 1, 2021 :
    Thanks alot

    It works. OMG
     

    #17
    Caomhin likes this.
  18. Caomhin
    OnePlus 9 Series Expert Community Expert Apr 1, 2021


    #18
    Houshmand likes this.
  19. Raza_Dawar
    Gingerbread Apr 5, 2021


    #19