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Issues with device

  1. Z1561872326634 Cupcake Jul 11, 2019

    Z1561872326634, Jul 11, 2019 :
    hearing aid compatibility is off since before sir...don't know Why I m facing this problem...when phone is manually switched off and turned on again..the volume keys works for few hours n later it doesn't...
     

    #1
  2. superplus English POC Assistant Head Moderator Jul 11, 2019

    superplus, Jul 11, 2019 :
    Full history of the issue:

     

    #2
  3. SoniaB Nougat Senior Moderator Jul 11, 2019

    SoniaB, Jul 11, 2019 :
    I have moved your off-topic post this thread: https://forums.oneplus.com/threads/...part-4-teacher-of-all-things-oneplus.1072203/ and created this new thread for you.

    @B_Wrath you were assisting prior. Please see above and assist again please
     

    #3
    Muhsin_Sultan, B_Wrath and superplus like this.
  4. B_Wrath Marshmallow Jul 11, 2019

    B_Wrath, Jul 11, 2019 :
    Thanks for the tag guys.

    Can you post a screen recording of the issue and post here? Does the volume bar animation come up then you press the volume buttons?
     

    #4
    superplus likes this.
  5. Z1561872326634 Cupcake Jul 11, 2019

    Z1561872326634, Jul 11, 2019 :
    when i want to increase or decrease the volume of any video or music, volume bar animation doesn't appears nor volume increases or decreases..this the issue which I m facing since 9th day of purchasing mobile(purchased on 11th June 2019)... is there any exchange policy? I m really disappointed with this device..please try to help me out sir.
     

    #5
  6. superplus English POC Assistant Head Moderator Jul 11, 2019

    superplus, Jul 11, 2019 :
    But is this only an issue while you have the device inside your case? Or it persists as well if you try to do it without the case on (when just holding the device on its own and using the volume buttons)? If it is the latter, it might be a good idea to contact Customer Support for an RMA or visit a Service Centre.
     

    #6
  7. Z1561872326634 Cupcake Jul 11, 2019

    Z1561872326634, Jul 11, 2019 :
    I hv tried using with case and without case as well...the problem persists in both the conditions...
     

    #7