Join OnePlus Customer Support AMA Now!

  1. aris
    Jelly Bean Dec 23, 2017

  2. kishori02
    Gingerbread Dec 23, 2017

    kishori02 , Dec 23, 2017 :
    Bro here in raipur, chhattisgarh, India.. wich is capital of chhattiagarh having third party service centr of OnePlus and only 1 in chhatisgarh please provide an authorized services.. I saw insane luv for OnePlus bt lack of after sale service people didn't put der hard earn money for this beast.. And one more thing OnePlus rapidly launch der successor as company tag line never settle i can understand but u people don't think to give good exchange offer for your loyal customers in India.. Amazon exchange offer is for limited cities and its not worth too... please provide exchange options in ur official website of india exclusively for OnePlus customers.. plz ..

  3. Dunnow
    The Lab - OnePlus 6 Reviewer Dec 23, 2017

    Dunnow , Dec 23, 2017 :
    @Helen promised so like 2-3 years ago and OnePlus has done nothing about it.

    I've been requesting such for quite a long time, but either I'm not well appreciated in this forums / company or they just are a one trick pony that will continue to say "build with our fans for our fans" bullshit line.

  4. rideordie16
    Cupcake Dec 23, 2017

    rideordie16 , Dec 23, 2017 :
    In Turkey. I can not use voLTE in Turk Telekom operator.

    My Device: OnePlus 5.
    Os: Oreo 2. Beta

  5. O1513956272818
    Cupcake Dec 23, 2017

    O1513956272818 , Dec 23, 2017 :
    Hey thanks for doing this. I have one plus 5t device. I want the Android update for it. That is oreo. It's too late.

  6. P1513970163657
    Cupcake Dec 23, 2017

    P1513970163657 , Dec 23, 2017 :
    Greetings to team OnePlus and everyone behind the brand which rocked the market ... this post maybe a bit out of place yet I just want to share my sheer joy of being a oneplus user ...
    my experience started with OnePlus 1 which I would not say was a great one ... as I had been a dedicated user for Samsung note series I did not believe a newcomer ( as in phones ) could take it down when it comes to performance...
    after OnePlus 1 again I was back to Samsung note .. till I got my hands on op2 it did impress me to the level of using the op3 ... that really rocked my world and my belief of note series as one of the best phones ... I just wish soon I will be able to get my op5 as soon as my wallet permits
    seriously guys ... u people rock

    Tom B. likes this.
  7. N1513787611816
    Cupcake Dec 24, 2017

  8. Zohra Qureshi
    Cupcake Dec 25, 2017

    Zohra Qureshi , Dec 25, 2017 :
    hello I just bought a one plus 5T. love it. But need help with one glitch which took place yesterday. my phone restarts every time I try to attach a picture from the gallery through WhatsApp. It began with Snapchat, which I deleted. please help.

  9. ketangadhavi30
    Cupcake Dec 25, 2017

    ketangadhavi30 , Dec 25, 2017 :
    Sry mobile app was nt working as usual so delayed response.. I had sent job sheet attachments to you. Hope u got it and consider some help as now it's two months onward still problem as it is.

  10. Francis L.
    India Customer Service Dec 25, 2017

    Francis L. , Dec 25, 2017 :
    Hi There,

    Could you please share you contact detail to me in pravite? i will have it check.

    Thank you

  11. Z1514197091583
    Cupcake Dec 25, 2017

    Z1514197091583 , Dec 25, 2017 :
    Hi Team,
    I hold a one +3T, which has 2 problems
    1. The phone will be showing/ working on only one sim, dual sim option will not be shown.once I reboot the mobile then both the Sims would be shown and it last for 5 minutes only,after that only one sim option will be showing.

    2. The WiFi is getting disconnected automatically.

    Request you to look into and revert with the correct information/updates..


  12. rahulsipu
    Froyo Dec 25, 2017

    rahulsipu , Dec 25, 2017 :

    Looking forward more Audio tuner into oneplus5T, i think we all oneplus5T owner have only JBL tuner.

    can oneplus team add some more tuner like RHA, sennheiser, sony tuner. we are excepting OnePlus team should add sontjat we will have best audio output.

  13. N1513580199676
    Froyo Dec 25, 2017

    N1513580199676 , Dec 25, 2017 :
    After touting the new camera setup on the one plus 5t as the best feature of the phone, the software processing is a huge let down

    my main two grievances are
    1. The new "low light camera" is not worth a penny. As a dedicated low light camera it is horrible in low light. The telephoto lens was fine. If you could not implement a good low light camera, why put such a half baked camera and removing something useful?

    2. The oil painting effect is HORRIBLE. The image processing software is below standard. It is Subpar. I'm from India and I paid 32k rupees for this phone. Specially after seeing the hype about "new and improved camera.". This is not at all expected of a "flagship killer".

    I really like the phone. it has good performance, good battery life so far. But it is a shame about the camera. phones costing cheaper than this have a better camera.

    I'm never buying a OnePlus device again unless this issue is fixed.

    a LOT of people have been complaining about the camera performance and NOTHING is being done about it. An update was pushed out in December but it did absolutely nothing to the image quality.

    PLEASE FIX THIS ISSUE. A lot of people are disgruntled by this. you should both have hyped the camera setup so much

    it's things like this that move people away from your fanbase.

    So far me, and a couple of my friends, we're never buying a OnePlus device again. you guys keep increasing the price of the phones and I'm afraid it won't be worth it in the future.

    PLEASE FIX THIS. I really like the phone. I just hope you listen to what your community has to say. Go over there and see how many people are complaining about this same issue

  14. Andrew Garfield
    Ice Cream Sandwich Dec 25, 2017

  15. N1513580199676
    Froyo Dec 25, 2017

    N1513580199676 , Dec 25, 2017 :
    I mean if you guys can just improve the software it should be fine. I don't expect pixel like pictures at this price range. But it should atleast be decent. all the pictures look like a painting if you zoom in even slightly. I really like the near stock software, the performance, the battery life. it makes me sad that I cannot trust you as a company anymore unless this issue is fixed

  16. jiyad
    Eclair Dec 25, 2017

    jiyad , Dec 25, 2017 :
    guys please help me.
    my oneplus 2 battery drain fast on oxygen os 3.6.1

  17. Rauny_g
    Cupcake Dec 26, 2017

    Rauny_g , Dec 26, 2017 :
    hi, phone has starting hanging after Oreo Update. what is the solution?

  18. Rao Surendra Singh
    Cupcake Dec 26, 2017

  19. F_Bamini_Rajender_mIVu
    Cupcake Dec 26, 2017

  20. sanro007`
    Cupcake Dec 26, 2017

    sanro007` , Dec 26, 2017 :
    How to go to home screen directly once device is unlocked using face unlock????