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Join OnePlus Customer Support AMA Now!

  1. Francis L.
    India Customer Service Dec 21, 2017

    Stickied Post
    Francis L. , Dec 21, 2017 :
    Hi Team,

    Thank you for sharing your thought and make our team better, I will definitely share all those useful ideas and improve the team as much as we can.

    Thank you
     

    blackpearl3 likes this.
  2. Baymax
    Starting Point Expert Dec 21, 2017


    Tapan M. Shah likes this.
  3. U1513873515981
    Cupcake Dec 21, 2017

    U1513873515981 , Dec 21, 2017 :
    Hey: haven't got one yet, had to first run through whether it's favourable in my region(Uganda) but according to this reviewer it's only GSM unlocked which is limiting
     

  4. BobbyV8_
    The Showcase Reviewer Dec 21, 2017

    BobbyV8_ , Dec 21, 2017 :
    The prices of spares are too high. Customers would need to spend as much as getting a new device. what's your take on it to help us through?

    I recently got my 3T repaired in an authorized service centre and got scratches on the sides when the guy at sc is opening my device. When I got back later they denied the fact asking for before and after pics. Is there anyway you could implement it in every case so that others don't face it?

    I've been quoted INR 11K for the back cover of my 3T when I wanted to replace it due to the scratches. it's so painful to have scratches due to others mistake.

    There is no device protection plan available if not purchased shortly after the device purchase. We'd need it any day. Could you extend it to users post 1 year as well?


    Edit:
    @Francis L. For some reason, this was left unanswered. Can you look into it please?
     
    Last edited: Dec 22, 2017

    PhFS likes this.
  5. Baymax
    Starting Point Expert Dec 21, 2017


    Maria K. and youbi like this.
  6. Francis L.
    India Customer Service Dec 21, 2017

    Stickied Post
    Francis L. , Dec 21, 2017 :
    Hi There,

    Please kindly share your case details as below to me in private.

    1. Order #
    2. Case/Ticket ID
    3. Contact Email
    4. Contact #.

    Please share those detail in private. I will have it check.

    Thank you
     

  7. Garrit02
    Cupcake Dec 21, 2017

    Garrit02 , Dec 21, 2017 :
    I'd like to know what kind of after sales support there is for people buying the phone in a country that isn't officially supported. If I import the phone and it's fails out of box, what are my options?
     

  8. Sam W.
    Customer Service - EU Repairs Dec 21, 2017

    Stickied Post
    Sam W. , Dec 21, 2017 :
    Hi There,
    Thanks a lot for your feedback. We are always looking into how we can improve the experience in service centers, and your feedback is helpful in doing so.
     

    blackpearl3 likes this.
  9. Baymax
    Starting Point Expert Dec 21, 2017

    Baymax , Dec 21, 2017 :
    Most countries in the world are GSM only. So it is GSM Unlocked due to the fact that it is universal to most countries
     

  10. youbi
    Portuguese POC Assistant Head Moderator Dec 21, 2017

    youbi , Dec 21, 2017 :
    No need for cursing and bad words to make your point, in the end, it only makes you lose it... ;)

    You can't really generalize things, for example my old 3 and half years opo is still doing great (even the battery) but now its being used by someone of the family.

    And the simple fact that the opo rom was the most downloaded version from the lineage software really shows how many people are still using the phone. You can say many things about Oneplus, but bad hardware is definitely not one of them.

    Is it sorted now? :sweatsmile: I can't really change the pm's destination, the best way is for her to start a new one.
     
    Last edited: Dec 21, 2017

    Baymax likes this.
  11. moatazsawi
    Eclair Dec 21, 2017

    moatazsawi , Dec 21, 2017 :
    Eager fans in other regions of the world still waiting OP5T. When can we expect oneplus 5T to be offered by authorized oneplus retailers in UAE (souq)?

    Currently available by other sellers without warranty.
     

  12. vishal7
    Cupcake Dec 21, 2017

    vishal7 , Dec 21, 2017 :
    I recieved my OnePlus 5T on 14th Decemeber. The screen seems to have a stuck pixel problem. That point of the screen is always lit in blue colour no mater the background. Also it's prominently visible when the brightness is set below 20%. I have attached the photos and their respective screenshots for your reference. IMG-20171221-WA0001__01.jpg IMG-20171221-WA0003__01.jpg Screenshot_20171221-211331.jpg Screenshot_20171221-211328.jpg
     

  13. ketangadhavi30
    Cupcake Dec 21, 2017

    ketangadhavi30 , Dec 21, 2017 :
    Sir how to & where to msg as first time thread user.. Sry
     

  14. camohan
    Marshmallow Moderator Dec 21, 2017

    camohan , Dec 21, 2017 :
    You should visit a service centre nearest you.
     

  15. Maria K.
    Global Service Strategy Dec 21, 2017

    Stickied Post
    Maria K. , Dec 21, 2017 :
    Hi Suraj,

    Please let us know the OS version and build number. Can you share more details regarding the issue, such as the if this can be replicated 100%, the steps etc?
     

  16. NovinDavis
    KitKat Dec 21, 2017

    NovinDavis , Dec 21, 2017 :
    it's definitely hardware kindly request refund or replacement from Amazon or Oneplus store immediately
     

  17. Suraj gurav 007
    Ice Cream Sandwich Dec 21, 2017

    Suraj gurav 007 , Dec 21, 2017 :
    os version is 4.5.15 new one..

    and it happens many a time..
    wifi get on by default many times..

    and bluetooth get on only when i do flight mode on off
     

  18. Baymax
    Starting Point Expert Dec 21, 2017

    Baymax , Dec 21, 2017 :
    @Francis L.
    ↑ press there once and choose "Start a conversation" from the little window
     

  19. vishal7
    Cupcake Dec 21, 2017

    vishal7 , Dec 21, 2017 :
    I bought it from OnePlus.net. I'm not able to create an RMA. The website always displays an error in the final step. Do they have an email ID for support?
     

  20. G_plusone
    Marshmallow Dec 21, 2017