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Join OnePlus Customer Support AMA Now!

  1. Dhanush Gowda
    Eclair Dec 21, 2017


    Maria K. likes this.
  2. morevinit
    Cupcake Dec 21, 2017

    morevinit , Dec 21, 2017 :
    1513886287716.jpg
    If you can see, notification on top is only half seen. when can we expect the bug fix for same. also top slider notification doesn't always open if clicked on it.

    expecting bug fix/Oreo update soon
     

  3. luxuskamel
    Lollipop Dec 21, 2017

    luxuskamel , Dec 21, 2017 :
    Not even a little what I asked. I want to buy it somewhere else, not just using.
     

  4. mattvan87
    Cupcake Dec 21, 2017

    mattvan87 , Dec 21, 2017 :
    1) ETA for Netflix HD on 5t?

    2) any plans to allow the option to spread out on screen buttons on 5t? I keep hitting multitasking instead of space.

    3) always on display coming to the 5t? if so, ETA?

    4) plans for dual audio support on 5t?

    comments:

    1) 5t seems to have trouble with wifi mesh network. maybe 5ghz or 3.4ghz

    2) Bluetooth audio cuts out while wifi is being used sometimes
     

  5. Himanshu0000608
    Ice Cream Sandwich Dec 21, 2017


  6. Stealth777
    Gingerbread Dec 21, 2017

    Stealth777 , Dec 21, 2017 :
    Would it be possible to make the accessories you sell, in 360° viewing on website?
     

  7. nkhl_rjsh
    Froyo Dec 21, 2017

    nkhl_rjsh , Dec 21, 2017 :
    Unbelievable. Oneplus Customer Service being ignorant on their own supposed AMA. Beginning to lose confidence in the brand.
     

  8. mk19973
    Eclair Dec 22, 2017

    mk19973 , Dec 22, 2017 :
    I hope that ONEPLUS will release it's own music player in upcoming updates
     

  9. Jordan J
    Cupcake Dec 22, 2017

    Jordan J , Dec 22, 2017 :
    buy it from anywhere which is available and convenient and use it wherever you wanna use it, simple man!...
     

  10. N1513905737311
    Cupcake Dec 22, 2017

    N1513905737311 , Dec 22, 2017 :
    One plus 5 user. I have a problem with sound call. The phone doesn t have sound when somebody calls me.
     

  11. Shaji06
    Froyo Dec 22, 2017


  12. sahilraosanghi
    Gingerbread Dec 22, 2017

    sahilraosanghi , Dec 22, 2017 :
    the 4.7.5 update has reduced the photo quality, why is that, and when can I expect an improvement in it ?
     

  13. meet k
    Cupcake Dec 22, 2017

    meet k , Dec 22, 2017 :
    please improve audio recording quality in OnePlus 5t ! it's the worst experience ever I faced in my new OnePlus 5t ! audio recording in apps like Snapchat is not at all clear ! it's only clear about 30% ! very disappointed !
     

  14. Maria K.
    Global Service Strategy Dec 22, 2017

    Stickied Post
    Maria K. , Dec 22, 2017 :
    Hi Stephen, Please let us know the OS version and build number. Can you share more details regarding the issue, such as the if this can be replicated 100%, the steps etc? Once we receive all the details, we'll forward this to our technical team and get back to you when there is an update.
     

  15. Maria K.
    Global Service Strategy Dec 22, 2017

    Stickied Post
    Maria K. , Dec 22, 2017 :
    Coming soon:)
    Don't have the ETA in hand at the moment.
     

    moatazsawi likes this.
  16. Maria K.
    Global Service Strategy Dec 22, 2017

    Maria K. , Dec 22, 2017 :
    Merry Christmas!:)#NeverSettle
     

  17. Stealth777
    Gingerbread Dec 22, 2017

    Stealth777 , Dec 22, 2017 :
    When i get a notification from this app i don't get a sound just a banner, is it because i have the app open already.
     

  18. slacker84
    Cupcake Dec 22, 2017

    slacker84 , Dec 22, 2017 :
    Hi,

    I have problems redeeming the gift I won in the recent Anniversary Lucky Draw. I have contacted the Customer Support but it still cant be resolved. Can anyone here help me?

    Thanks
     

  19. Suey A
    Cupcake Dec 22, 2017

    Suey A , Dec 22, 2017 :
    Is there any information on the extended warranty/insurance for the OnePlus 5T Phones in the United States? I have always purchased insurance on my computers, big and small............and have never regretted it. The OnePlus 5T is no exception, it needs an insurance policy to protect it and it's investment.
     

  20. B1512267027836
    Froyo Dec 22, 2017

    B1512267027836 , Dec 22, 2017 :
    I too agree
     

    Boss_18 and The_Unkown like this.