Join the OnePlus Customer Support AMA on Dec 21

  1. Cheetosdust
    Starting Point Expert Community Expert Dec 21, 2017

    Cheetosdust , Dec 21, 2017 :

    Sasikumartm likes this.
  2. G_Pinky_Fifield_tfXG
    Cupcake Dec 21, 2017

  3. TheImaginaryCreator
    Donut Dec 21, 2017

    TheImaginaryCreator , Dec 21, 2017 :
    Why doesn't the OnePlus messenger app support group messages? I love the default app but was forced to switch to Google's messenger because of group messages ☹️

  4. Cheetosdust
    Starting Point Expert Community Expert Dec 21, 2017

  5. Shivang Joshi
    Starting Point Expert Community Expert Dec 21, 2017

    Shivang Joshi , Dec 21, 2017 :
    I have a few things to tell here.

    Visiting a OnePlus Service Centre is not an easy task. I had to visit the OnePlus Service Centre when I was having some problems with the OnePlus 5. I knew about the problem and also knew about which part needed to be changed. On telling them things at first, they told me that I need to submit the device there for checking and it would take 7 days for that. Well, almost every other brand's service centre checks the device the same day or even at the same time within few minutes (or hour or two, depending upon the situation), but they needed 7 days, and I don't know for what!

    I am a student, and being without a primary device I use for everything related to my college stuff, was not an option for me. On calling OnePlus Customer Support and going through 3-4 levels of representatives, finally a guy was able to understand the problem and after a ton of discussion between him and the Service Center Person, I was told to bring in my device and submit it the other day, and they would check it and return until evening time. So, they still needed a day. I did that, and they came up with the resolution of changing the motherboard, and that wasn't even in stock there. So, it would take days for that to arrive, and again I needed to submit the device, until it gets repaired. It wasn't even 3 months and it already needed a motherboard replacement.

    But, again after talking with the Customer Service representative, I was allowed to keep the device and bring it ASAP(Within 1 hour) to the Service Center after the part arrives(On a special basis). I agreed to that. Even though, it was difficult for me(Because my college is at a travel distance of around 2hrs) to do that, I agreed because I didn't had any other option. [I also asked the Customer Support Person if it is possible to simply replace the device instead of replacing the motherboard, as both have almost the same price, but he told me that it wasn't possible. If that would have been possible, all the struggles for the Service Center and the Customer(Me, in this case) could have been solved simply]

    So, after all this I have some suggestions:

    1. Atleast try to provide a spare device to the customers, if they need to submit the device for number of days.

    2. Also, reduce the time which is needed to just check the device and diagnose the problem (This is definitely possible)

    3. Have some parts ready in stock and available at the Service Center

    4. In case there is a need to replace the motherboard within the first 6 months, your team can provide the complete replacement of the device, as the pricing of those is not much different. (29k for motherboard and 33k for the device) It helps in reducing the hassles a lot.

    Now, a bit of feedback:

    1. The Customer Service Representative (The 3rd or 4th level one) was good and it was great to talk with him, as the others didn't understood even a bit of the problem.

    2. The Service Center People are quite rude, and it was a pain to visit the Service Center.

    3. When I was at the Service Center, a person came in with his OnePlus 3T(Liquid Damage), which was about 2-3 months old and he was told that nothing can be done with that now, and he just needs to buy another device. He probably spent ₹30k on a device just before 2-3 months and now he has to do that again. That's really bad. Maybe, it was his fault or maybe, it wasn't, but that really sucks. So, finally add the Water Resistance with your next device, probably it being the OnePlus 6.

    So, that was my Experience+Suggestions+Feedback for the Team.

    manav130188 likes this.
  6. sztyg
    Cupcake Dec 21, 2017

    sztyg , Dec 21, 2017 :
    Can I create a forum for a Polish Users? I mean a new region.
    Regards, Kamil.

  7. G_Biswajit_sarkar_WOnM
    Froyo Dec 27, 2017

  8. manav130188
    Cupcake Dec 28, 2017

    manav130188 , Dec 28, 2017 :
    Hey Tom,

    m looking forward to update my op5 to Oreo, is it still in beta phase or may be I should Wait for a little more time. cos I can see ppl still facing probs with their handsets.
    pls guide.

    expecting answers from ur side.

  9. Suju.cn
    Cupcake Jun 16, 2020

    Suju.cn , via OnePlus 8 , Jun 16, 2020 :
    unable to screencast to my sony android tv even after doing all the settings with one plus 8.. whereas with one plus6T its very easy to cast ..

  10. F1580501661761
    Cupcake Jun 16, 2020

    F1580501661761 , Jun 16, 2020 :
    Executive who handled it accepted it was during the process but the service centre head denied and said you have to come back immediately (I went back after few days as I was busy).

  11. Raspy13
    Donut Jun 17, 2020

  12. Z1574079189913
    Cupcake Jun 17, 2020

    Z1574079189913 , Jun 17, 2020 :
    Hello Team

    Dr. Ankita Kakkar this side, I purchased One Plus 6T last year and recently i had very deplorable experience with one plus, as the face lock is not secure. The phone apperceive my face and in integration to that the lock opens with one other person's face as well; I have the living proof of that. How can a phone's lock opens with two face when one face is recorded for face unlock. Please look into the matter as I would relish the consummate restitution of my purchase as this is just a waste of my money and security is at stake.

  13. Artemus.
    Nougat Jun 17, 2020

    Artemus. , Jun 17, 2020 :
    Someone didn't do their research. It's been stated over and over and over again that face unlock is NOT secure in the slightest as it's just a picture and not a 3D image. If you want true security, use the fingerprint sensor.

  14. F1593360650809
    Cupcake Jun 28, 2020

    F1593360650809 , via OnePlus 6 , Jun 28, 2020 :
    I have a serious issue with my oneplus6 all videos suddenly disappeared from all app/folders, losing so much data is very serious issues for me. how to resolve the issue?

  15. F_Raghavendra_Rao_OsQE
    Cupcake Jun 30, 2020