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Just received my replacement OP2 phone - IT'S DAMAGED!!!

  1. shawn0223
    Gingerbread Sep 20, 2015

    shawn0223 , Sep 20, 2015 :
    Lol. If it helps, my box was on pristine condition as well as my opt. I just can't use it because they sent me a lemon. Phone boots up to the setup wizard and reboots. Continuous boot loop. Definite hardware issue as I managed to get another Rom on there but couldn't get through the boot animation without it rebooting, they remote sessioned it too but that didn't work. After a week of torturous waiting and having to call them every 24-48 hrs to get a response, I got a pickup scheduled and they're gonna ship a replacement. It was the crappiest experience honestly. I had to call to get responses and shit. Shouldn't be like that. And the fact that they cant expedite the process or delivery even tho they sent you a bad device sucks even more. Sorry for the slight derail lol. Just smoked lol
     

  2. Elmstreet
    Honeycomb Sep 20, 2015

    Elmstreet , Sep 20, 2015 :
    That would rather support my decision for a refund
     

  3. shawn0223
    Gingerbread Sep 20, 2015

    shawn0223 , Sep 20, 2015 :
    I know how you feel. I half considered it. But I love new toys and my opo is no downgrade since I never got to use the opt. Haha. Shitty situation but I'm ok with it since it got sort of a resolution within a week. Which I think is a decent time frame. I say " kind of a resolution" because we have yet to see if my replacement is a functional device. If I get functioning hardware, I can change the Rom (which I was gonna do anyways) cuz most of everyone's complaints are software issues.
     

  4. 404.php
    Honeycomb Sep 20, 2015

    404.php , Sep 20, 2015 :
    You're just not meant to have this phone, dude. Just give up and wait for the new Nexus on Sept 29th.
     

  5. Texan21
    Ice Cream Sandwich Sep 20, 2015

    Texan21 , Sep 20, 2015 :
    Perhaps DHL needs to chill. That's not slap! I'd be super pissed.
     

  6. danielraghu
    Ice Cream Sandwich Sep 20, 2015

    danielraghu , Sep 20, 2015 :
    Whoa! That's horrible.

    They should have had some sort of protective wrapping. That's unacceptable. I'm guessing it's the courier's fault this time...what does OP have to say?
     

  7. Elmstreet
    Honeycomb Sep 20, 2015

    Elmstreet , Sep 20, 2015 :
    They asked for lots of pictures from packaging and from the damage and asked me to file a complaint At DHL
     

  8. danielraghu
    Ice Cream Sandwich Sep 20, 2015

    danielraghu , Sep 20, 2015 :
    Well I hope DHL is willing to help you out here because this is horrible.
    Hope it gets sorted out mate. I know how it feels to wait for something and then for it to arrive broken.
     

  9. add1ct3dd
    Gingerbread Sep 20, 2015

    add1ct3dd , Sep 20, 2015 :
    Impressed how that happened. While mine was just packaged in a plastic bag - each of my boxes (phone and accessories) had some seriously industrial bubblewrap around them!
     

  10. pierrelf
    Honeycomb Sep 20, 2015

    pierrelf , Sep 20, 2015 :
    Do you get to keep the two broken ones or do you have to send them back?
     

  11. somnathmukher
    Jelly Bean Sep 20, 2015


  12. flagshipkiller2014
    Gingerbread Sep 20, 2015


  13. Elmstreet
    Honeycomb Sep 20, 2015

    Elmstreet , Sep 20, 2015 :
    I had to return it before they shipped out the new phone
     

  14. pierrelf
    Honeycomb Sep 20, 2015

    pierrelf , Sep 20, 2015 :
    That's sad, they should let you keep it to kinda say sorry :p that would be awesome
     

  15. ChallengeRepair
    Froyo Sep 20, 2015


  16. pierrelf
    Honeycomb Sep 20, 2015

    pierrelf , Sep 20, 2015 :
    They probably did, but if the part where it is damaged got hit severely in "express shipping*" it might just have been to much for bubble wrap to handle...

    *They probably use hulk to throw the phone from the factory straight to your house. that's why they come damaged. you phone has been in SPACE! :p
     

    ChallengeRepair likes this.
  17. shubham77755
    Cupcake Sep 20, 2015


  18. Elmstreet
    Honeycomb Sep 20, 2015

    Elmstreet , Sep 20, 2015 :

    No wrapping. Just the red box in the DHL envelope
     

  19. pierrelf
    Honeycomb Sep 20, 2015

    pierrelf , Sep 20, 2015 :
    Weird, they probably forgot it
     

  20. Spectre_Nine
    Honeycomb Sep 20, 2015

    Spectre_Nine , Sep 20, 2015 :
    Ouch. That looks pretty bad. The box for the OnePlus 2 isn't great, eh. The OnePlus 1 box maybe did a much better job of protecting the phone.

    Did yours come with any sort of bubble wrap? Mine didn't, just a plastic bag bit luckily no damage.