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[Submitted] Known Issues for OnePlus 7 Pro

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  1. Abdulbasithmh software Operations Staff Member OnePlus Bug Hunter May 24, 2019

    Abdulbasithmh, May 24, 2019 :
    Hey everyone,
    We're listing the known issues that we are currently working for the current stable builds on OnePlus 7 Pro.
     

    #1
  2. Abdulbasithmh software Operations Staff Member OnePlus Bug Hunter May 24, 2019

    Abdulbasithmh, May 24, 2019 :
    Issues reported on the Stable version 190515:
    1. Ghost Touch Issue on 3rd party Applications
    2. battery drain and Heating issue
    3. selfie camera pops up while getting an incoming video call, the camera pops up even if the Device is the pocket
    4. MMS messaging not working with Inland Cellular(carrier) on my One Plus 7 Pro.
    5. An issue with Incoming calls for the users using Verizon Network: Unable to accept incoming calls from Verizon iPhones.
    6. Ghost Touch Issue on CPU-Z Application.
    7. Call voice issue when connected with Samsung gear s3.
    Temporary solution for Ghost touch issue:
    Turn off NFC toggle from Quick Setting/Notification Bar.

    Fixed issues(in next version):
    1. Double tap to wake up the device is not working.
    2. AMBIENT DISPLAY IS NOT WORKING in the Low Light conditions.
    Our team is trying to reproduce and fix this reported issues, if you are facing any of this above issues please help us by reporting the issue via the newly introduced feedback section in community app or in the forum feedback section, so we can have more valid logs to analyze and fix the issue ASAP.


    Thank you
     
    Last edited: May 29, 2019

    #2
  3. alexoldman Eclair May 24, 2019

    alexoldman, May 24, 2019 :
    Thanks for the post and the update. It's good to know the Ambient Screen issues are being fixed soon. Keep up the great work. Cheers.
     

    #3
    G_Asif_Imtiaz_0760 and Hitman424 like this.
  4. Q1558637270116 Donut May 24, 2019

    Q1558637270116, May 24, 2019 :
    I have a 7pro.its an awesome piece of engineering. I have a query regarding portrait mode. it appears to be zoomed in alot and pictures come out grainy. I am not able to zoom it out ..Pictures in portrait mode are not coming out right. I take a lot of pictures with the phone.so I know it's not right. is it a bug? will you fix it in next update? thanks
     

    #4
  5. Trickydd Eclair May 24, 2019

    Trickydd, May 24, 2019 :
    When you are in a call and you are back on your home screen, you have to struggle a lot to bring down the control center and notifications panel! Try it, it is not that fun...
     

    #5
  6. StevenFIN Cupcake May 24, 2019

    StevenFIN, May 24, 2019 :
    Can you also add some toggle on/off for the sound when connecting a charger! :)

    I really loved that little "BEEP" when i plugged the charger on my oneplus 6!
     

    #6
  7. mustafa4ever89 Froyo May 24, 2019

    mustafa4ever89, May 24, 2019 :
    I am experiencing the ghost touch issue quiet frequently as well. I've seen it happen in Google apps, WhatsApp and baconreader for Reddit so far. It always occurs in the top portion of the screen. Please advise if I should RMA the phone for defective hardware or if this is a software bug and can be addressed via an update.
     

    #7
  8. H1542153384332 Gingerbread May 24, 2019

    H1542153384332, May 24, 2019 :
    It is not easy to pull down. Very aggravating and the 6T had the same issue.
     

    #8
  9. PedroCarmo Cupcake May 24, 2019

    PedroCarmo, May 24, 2019 :
    I have an issue with Vibrate Mode, where no matter if I change into and out of vibrate mode with the hardware switch, or lowering the sound volume while in Sound mode, I get notification sounds.

    This seems to occur always after I connect my bluetooth headset (Bose QC-35 II). Disconnecting the headset does not solve it, neither does changing the "Notification ringtone in earphones" option.

    The only solution is to reboot the phone, and once I connect the headset again, it comes back.
     

    #9
  10. Novacaine Froyo May 24, 2019

    Novacaine, May 24, 2019 :
    I have an issue with the clock not updating after unlocking the phone. The widget shows the time where I locked the phone for 1-3 seconds until it starts updating the current time (I sometimes even see the widget count up from my previous time to the current one) I also checked other clock widgets and they have the same problem. I thought it may be related to battery saving options but I didn't find anything there either.
     

    #10
    Senthil_Jarvis likes this.
  11. Bombhills Froyo May 24, 2019

    Bombhills, May 24, 2019 :
    Multiple threads have been posted with an issue where a pop up repeatability flashes on the screen.

    The message says:
    "thank you for your feedback"

    Please take a look at this as well! Thanks!
     

    Attached Files:


    #11
    mbnu99 and Meister1977 like this.
  12. iWilliiam Froyo May 24, 2019

    iWilliiam, May 24, 2019 :
    Could you please look into the Google Duo bug ?
    When I try to call someone on my OnePlus 7 Pro on Google Duo, that person appears on my screen, moves slowly for two images and then the image stops moving.
    I tried to force the application to stop in the settings, reinstall it, restart the phone, clear the cache and storage of the application, clear the cache of the phone, in wifi and data, no way to make the call work.
    It was working perfectly with my OnePlus 6... And it works very well on all other video calling applications.
    I'm not the only one facing this problem.
     

    #12
    Iam007 and Hitman424 like this.
  13. llercam Donut May 24, 2019

    llercam, May 24, 2019 :
    Somehow on the lowest brightness level, 1+7pro screen colors seem washed out when compared to the 1+5 I have. Is this because of the lower minimum brightness level of the 1+7pro?
    Also, I seem to notice a little greenish/yellow tint…

    In low light, the colors seem undersaturated.
     
    Last edited: May 30, 2019

    #13
    dholakia.shishir likes this.
  14. JorgeMachio Cupcake May 24, 2019

    JorgeMachio, May 24, 2019 :
    Since I bought the Oneplus, I didn't see the horizon light in any notification.

    This has been fixed in the next patch?

    Ty.
     

    #14
    A1559194371591 likes this.
  15. crazything Eclair May 24, 2019

    crazything, May 24, 2019 :
    Replicated ghost touches by creating a dummy app that connects to the sensor tp_proximity.
     

    #15
    leostep, Hitman424 and Bombhills like this.
  16. spdsk8race1 Honeycomb May 24, 2019

    spdsk8race1, May 24, 2019 :
    weird mine is when someone tries to call me it does this.
     

    #16
    iWilliiam likes this.
  17. RonnocDraw Eclair May 25, 2019

    RonnocDraw, May 25, 2019 :
    I'm not sure if others have this but theres occasionally a stutter in animations when opening apps like Reddit or chrome, sometimes when swiping to another page on my home screen
     

    #17
    llercam likes this.
  18. G1558103762964 Cupcake May 25, 2019

    G1558103762964, May 25, 2019 :
    Screen not responding when no interaction for a while like watching movie. Sound, buttons and rotation are still working, but touching the screen does nothing.
     

    #18
  19. C1558517349494 Donut May 25, 2019

    C1558517349494, May 25, 2019 :
    IN MY CASE.
    1. CAMERA OUTCOME IS VERY POOR SEEMS TO BE OVER SHARPENING AND COLOURS ARE TOTALLY CHANGED.

    2. BATTERY DRAINING SO FAST.

    3. DOUBLE TAP SOMETIME NOT RESPONSE.

    4. AMBIENT SENSOR NOT WORKING PROPERLY SPECIALLY IN LOW LIGHT CONDITION.

    5. SOME TIME SCREEN BECOME INRESPONSIVE.
     

    #19
    S1560237651243 and Paragjajoo like this.
  20. Novacaine Froyo May 25, 2019

    Novacaine, May 25, 2019 :
    I had the same problem from time to time but I noticed that I was pressing on of the edges with my hand and since I found out what's causing this it never happened again. Maybe that's your problem too?
     

    #20
    C1558517349494 likes this.