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[Submitted] Known Issues for OnePlus 7 Pro

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  1. Abdulbasithmh software Operations Staff Member OnePlus Bug Hunter May 31, 2019

    Abdulbasithmh, May 31, 2019 :
    Hey everyone,
    We're listing the known issues that we are currently working for the current stable builds on OnePlus 7 Pro.
     

    #1
  2. Abdulbasithmh software Operations Staff Member OnePlus Bug Hunter May 31, 2019

    Stickied Post
    Abdulbasithmh, May 31, 2019 :
    Issues reported on the Stable version 190523:
    1. Bad Night scape quality from the camera app
    2. Random Ghost Touch Issue
    3. Waze in Android Auto broken after 9.5.5 update
    4. Flashing message: "thank you for your feedback"
    5. Random Application Freezing issue
    Fixed issues:
    • AMBIENT DISPLAY IS NOT WORKING in the Low Light conditions.

    Fixed issues(in next version):
    1. Selfie camera pops up while getting an incoming video call, the camera pops up even if the Device is in the pocket(will be optimized for Whatsapp)
    2. MMS messaging not working with Inland Cellular(carrier) on my One Plus 7 Pro.
    3. The double tap doesn't work for wake up the screen. (will be improved)
    4. Call voice issue when connected with Samsung gear s3.
    5. After unlocking the device the Screen is black

    Our team is trying to reproduce and fix the reported issues, if you are facing any of the above issues please help us by reporting the same via the newly introduced feedback section in community app or in the forum feedback section, so we can have more valid logs to analyze and fix the issue ASAP.


    Thank you
     

    #2
  3. Abdulbasithmh software Operations Staff Member OnePlus Bug Hunter May 31, 2019

    Stickied Post
    Abdulbasithmh, May 31, 2019 :
    Issues reported on the Stable version 190525(only for US):
    1. System UI crashes while casting using Chromecast.
    2. Battery Drain issue
    Fixed issues:
    • An issue with Incoming calls for the users using Verizon Network: Unable to accept incoming calls from Verizon iPhones.
    Fixed issues(Next version):
    • After unlocking the device the Screen is black
    Our team is trying to reproduce and fix the reported issues, if you are facing any of the above issues please help us by reporting the same via the newly introduced feedback section in community app or in the forum feedback section, so we can have more valid logs to analyze and fix the issue ASAP.


    Thank you

     
    Last edited: May 31, 2019

    #3
  4. C1559307444554 Cupcake May 31, 2019

    C1559307444554, May 31, 2019 :
    while playing pubg screen getting blink and contrast is varying in some frame.. please look into it.
     

    #4
    O1559470961916 likes this.
  5. Krishna2142 Honeycomb May 31, 2019


    #5
  6. everkurt Gingerbread May 31, 2019

    everkurt, May 31, 2019 :
    Is it a correction only for cpu-z?
    Improve the ghost touch to have when open the various application in the state that put an NFC tag under the cell-phone?
     

    #6
    Skizzofreniko likes this.
  7. xenom0rph Gingerbread May 31, 2019

    xenom0rph, May 31, 2019 :
    will the update for 7 Pro 5G come out same time?
    I am also getting ghost touch on 5G Pro.
     

    #7
  8. JorgeMaTeixeira Froyo May 31, 2019


    #8
  9. Abruzini Gingerbread May 31, 2019

    Abruzini, May 31, 2019 :
    Well... From what I see, it will not be on this one. Oneplus is taking too long to fix this bug...
     

    #9
  10. Achuz1985 Cupcake May 31, 2019

    Achuz1985, May 31, 2019 :
    In addition to the listed... Random parts of the screen have stopped working....mainly the top right corner. And in addition to this the ghost touch keep opening random apps. Come on ppl I was so looking forward to using this phone. :facepalm:
     

    #10
  11. Kk181d Cupcake May 31, 2019

    Kk181d, May 31, 2019 :
    Update: The display black out issue was resolved with the latest update. Great customer support.

    Right after the last update, the display occasionally goes blank(completely black), after swiping up for Home. The only thing that gets it out of this is pressing the power button.
     
    Last edited: Jun 10, 2019

    #11
    dogboi likes this.
  12. xenom0rph Gingerbread May 31, 2019

    xenom0rph, May 31, 2019 :
    Come on OnePlus...why did you remove the fix for ghost touches.....it was listed in the fixed bit!
    Plus no mention of 5G version fixes anywhere. This is a problem on all pros including 5g.
     

    #12
    swa100 and Jake Jackson like this.
  13. xenom0rph Gingerbread May 31, 2019

    xenom0rph, May 31, 2019 :
    Come on OnePlus...why
    Im still using my pixel. not using this until its fixed.
    or I giving back if not fixed in next 1 weeks as my return period only 14 days
     

    #13
  14. spdsk8race1 Honeycomb May 31, 2019

    spdsk8race1, May 31, 2019 :
    how do we know what are build number is? my page doesn't show a number.
    1559326013063.jpg
     

    #14
  15. nrschoen Honeycomb May 31, 2019

    nrschoen, May 31, 2019 :
    Unresponsive touch screen in either top right or top left. Inconsistent, random, required reboot to fix. Also new I've noticed, double tap to wake not working while in a call and the screen goes off. LIft to wake still works, just not double tap, only while in call.
     
    Last edited: May 31, 2019

    #15
  16. 7 Delusions Froyo May 31, 2019


    #16
    RonnocDraw likes this.
  17. kingG Cupcake May 31, 2019

    kingG, May 31, 2019 :
    If I try to video call with Google Duo the person I am talking to is just a static picture which is crazy annoying.
     

    #17
  18. Eddbuck Eclair May 31, 2019

    Eddbuck, May 31, 2019 :
    Why has ghost touches been removed from the fixed section? it was there earlier! If you're going to remove things previously listed as fixed, the very least you could do is offer some explanation, rather than remove it quietly and hope nobody notices.

    It's been over a week now that this issue has been known about, with very little response or reaction from Oneplus. The Oneplus 7 Pro isn't exactly a cheap phone, so we should at least expect it to work properly.

    Turning off NFC might be a temporary fix, but that doesn't mean the issue isn't serious. We still haven't even been given any explanation whether it's software or hardware related, and all the while people are debating whether they should return their handsets. All because a lack of response and urgency from Oneplus.

    After paying £800, we shouldn't have to disable features of the phone just to be able to use it properly.

    I've been a Oneplus user for years, having owned the 3, 5, 6, and 6t. But the way this has been handled has made me lose some faith in the brand, and I can't imagine I'm the only one.
     
    Last edited: May 31, 2019

    #18
    aneshdas, Bombhills and Jake Jackson like this.
  19. swa100 Gingerbread Jun 1, 2019

    swa100, Jun 1, 2019 :
    This is not the topic for that.

    But OP bughunters: why was the ghost touching issue mentioned under fixed bugs, but is now secretly deleted?
     

    #19
    ShermCraig and Jake Jackson like this.
  20. Krishna2142 Honeycomb Jun 1, 2019

    Krishna2142, Jun 1, 2019 :
    They edited the post within some moments
     

    #20