[Submitted] Known Issues for OnePlus 7 Pro

  1. nrschoen Honeycomb Jun 20, 2019

  2. ejwarner Cupcake Jun 20, 2019

    ejwarner, Jun 20, 2019 :
    I'm not receiving notifications from my hangouts after disabling battery optimization and enabling notifications. Also no notifications for my messaging app as well. I've checked everything and still nothing. I have to manually open the apps to receive the notifications.

    Jeff Yeung likes this.
  3. iamyoezus Donut Jun 20, 2019

    iamyoezus, Jun 20, 2019 :
    Microphone quality while on Speaker calls. Everyone complains they cant hear or it sounds like I am breaking up.

  4. A1560730503377 Cupcake Jun 20, 2019

    A1560730503377, Jun 20, 2019 :
    I got new bullets wireless with OnePlus 7 pro
    four days back & I think this device is not worth to buy because quality of the product is very bad I'll show you what happened with this product you can see down in the picture. if anyone can help out with this then please help me

    View attachment 1046989

    Sopheak_Noun likes this.
  5. Acryl_Alcohol Cupcake Jun 21, 2019

    Acryl_Alcohol, Jun 21, 2019 :
    today my SIM card gone broken (no mobile internet possible anymore). Another SIM card (also Vodafone) is working fine in my OP7 Pro.
    I used my SIM card for about 3 years in a iPhone Xs Max without any issues and now I'm using it for about 2 weeks in my new OP7 Pro and SIM card gets broken.
    Maybe it's an issue of the OP7 Pro.
    Please keep an eye on it.


  6. V1558710989527 Cupcake Jun 21, 2019

    Bill1426 likes this.
  7. calibra3 Cupcake Jun 21, 2019

    calibra3, Jun 21, 2019 :
    in 9.5.8 I think that oxigenOS close more app in background inclusive the app with the lock memory option activated.

    nitesh780 likes this.
  8. D1558115800946 Cupcake Jun 21, 2019

    D1558115800946, Jun 21, 2019 :
    OP7P unlocked set using Verizon. Voice phone call quality is awful. Installed update 9.5.7.GM21AA .
    Handheld with speaker off not bad. Handsfree with speaker on and travelling in car person I call reports breaking up sound and echo, etc. So bad cannot use the phone driving handsfree.

  9. SaulVázquez95 Cupcake Jun 22, 2019

  10. P1561189750470 Cupcake Jun 22, 2019

    P1560534196804 likes this.
  11. DesmondW Cupcake Jun 22, 2019

    DesmondW, Jun 22, 2019 :
    one plus 7pro watching Amazon prime video, the color is not correct it is kind of dark.

  12. Sai_Charan_Neela Cupcake Jun 22, 2019

    Last edited: Jun 22, 2019

  13. P4p4y4 Cupcake Jun 22, 2019

    P4p4y4, Jun 22, 2019 :
    I have big problems with the fingerprint scanner...when the oneplus 7 pro is in the pocket for a longer time, the fingerprint scanner dont work. With dry fingers the fingerprint scanner is not working good, too.
    Please make a fix or please work on this problem. Thank you.

    I think it must be a problem with the sensor - when the device is outside of the pocket or in light, everything works perfect.
    Last edited: Jun 23, 2019

  14. nix111 Cupcake Jun 22, 2019

    nix111, Jun 22, 2019 :

    Hi. this is my first time using a phone with Oled screen. I noticed the whites are not white. it has a yellow tint to it. I hope it could be true white... but more than that, I would like to report that I noticed colors (esp. gray) are a bit off when brightness is turned to low. it looses the detail and the true color. like the contrast is affected by it. I compared it to another phone which retains the color, contrast, and details even at lowest brightness.

    I'm not sure if this is an isolated thing so I'm hoping to hear from you guys. thanks

    EDIT: I think it affects just some of the apps. particularly Facebook and YouTube. coz I checked the movies and photos, and they were fine in lowest brightness level.

    Attached Files:

    Last edited: Jun 22, 2019

  15. Xentirox Cupcake Jun 22, 2019

    Xentirox, Jun 22, 2019 :
    I have the same problem. It looks really bad. Easiest fix would be a setting for not turning the pixels off completely, I guess. I know that would have an impact on battery life and overall screen appearance because the blacks wouldn't be so deep anymore but I'd take that instead of these ugly dark blue shadows at any time.

  16. nix111 Cupcake Jun 23, 2019

    nix111, Jun 23, 2019 :
    I don't know how or why. but I think it's all okay now. no more ugly greyish register at lowest brightness. the whites are a little closer to what white should be.

    thank you if you've fixed this issue [e]1f44d[/e][e]1f601[/e]

    I'll check later to see if it's consistently okay and no more occurrences happen

  17. ttyg02 Cupcake Jun 23, 2019

    ttyg02, Jun 23, 2019 :
    just updated to GM21AA this morning and found that the video recording quality suddenly is very fuzzy and seems like 40hz screen recording. is this issue going to be corrected?

  18. Abdulbasithmh software Operations Staff Member OnePlus Bug Hunter Jun 25, 2019

    Stickied Post
    Abdulbasithmh, Jun 25, 2019 :
    Issues reported on the Stable version 190616:
    1. The fingerprint scanner is working slow and many time it doesn't recognize and eventually asks to enter pin.
    2. Heating and Battery drain issue
    Fixed issues:
    • fingerprint animation lag issue
    • the pop-up camera opening for an incoming video call.
    Temporary solution for the Facebook Video issue is to turn off video enhancer in display settings.
    Path: Settings-> Display->Video enhancer

    Fixed issues(next version):
    1. Auto brightness issue (will be improved)
    2. The fingerprint animation will turn in the landscape mode on the lockscreen, when the screen rotation is turned on.
    3. Autofocus issue with the camera app.
    4. The double tap to wake up the screen. (will be optimized)
    5. whenever I'm trying to access videos on Facebook, despite having a full WiFi signal, the videos hang/Buffers
    Our team is trying to reproduce and fix the reported issues, if you are facing any of the above issues please help us by reporting the same via the newly introduced feedback section in community app or in the forum feedback section, so we can have more valid logs to analyze and fix the issue ASAP.

    Thank you

  19. Q1561256906738 Cupcake Jun 25, 2019

  20. R1559904272203 Donut Jun 25, 2019