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[Submitted] Known Issues for OnePlus 7 Pro

  1. Abdulbasithmh
    Software Operations Staff Member OnePlus Bug Hunter Aug 9, 2019

    Abdulbasithmh , Aug 9, 2019 :
    Hey everyone,
    We're listing the known issues that we are currently working for the current stable builds on OnePlus 7 Pro.
     

    #1
  2. Abdulbasithmh
    Software Operations Staff Member OnePlus Bug Hunter Aug 9, 2019

    Abdulbasithmh , Aug 9, 2019 :
    Issues reported on the Stable version 190728:

    1. System UI Freezing issue
    2. Low Audio Quality from the mic when the phone is on speakers during the call(other people receives the broken voice).
    3. Battery Drain and Heating issue
    Fixed issues:
    • Tap the screen to show is not working
    • Double-tap to wake doesn't work
    • The vibration intensity and pattern has changed for certain apps and they are very weak and short
    • Auto brightness issue
    Note:
    90 Hz refresh rate for the updated Google Chrome app will be integrated in the upcoming builds.

    Our team is trying to reproduce and fix the reported issues, if you are facing any of the above issues please help us by reporting the same via the newly introduced feedback section in
    community app or in the forum feedback section, so we can have more valid logs to analyze and fix the issue ASAP.

    Thank you
     
    Last edited: Aug 29, 2019

    #2
  3. W1565360783939
    Cupcake Aug 9, 2019


    #3
    Jonathan_I and kartik198 like this.
  4. H1565374012023
    Cupcake Aug 9, 2019

    H1565374012023 , Aug 9, 2019 :
    Today my OnePlus 7 pro just shut down by it's self , no overheating. Would not boot back up, would not factory reset just . For some reason when I held the volume up and power button it restarted. it did this twice today. not sure if I should factory reset or what? also is having Wi-Fi issues connecting to Wi-Fi data? it is totally updated. only had the phone 6 weeks.
     

    #4
  5. jjvoliver
    Froyo Aug 9, 2019

    jjvoliver , Aug 9, 2019 :
    Only issue I'm seeing right now is the speed of the adaptive brightness. It's fairly fast to lower the brightness, but when I turn the light back on in the room, most of the time, it takes upwards of 20 seconds to increase the brightness to something usable. Sometimes it's just as fast as lowering the brightness, but just 2 times out of 10 on average.
     

    #5
    echojhawke and O1559558861544 like this.
  6. cmicu
    Eclair Aug 10, 2019

    cmicu , Aug 10, 2019 :
    hi Abdul, is a fix on the video stabilization bug (30fps) coming? why is there no mention of it? please look into it as it really destroys the video when the OIS and EIS don't work at all. thanks.
     

    #6
  7. Calvin96
    Cupcake Aug 10, 2019

    Calvin96 , Aug 10, 2019 :
    There is a bug that causes a blank screen only with audio while streaming on Hotstar India and it's happening because of night mode. Streams perfectly when night mode is disabled.
     

    #7
  8. M1565274189682
    Cupcake Aug 11, 2019

    M1565274189682 , Aug 11, 2019 :
    when IAM using apps in my 7 pro suddenly it shows app not responding it shows lot of time I just bought phone 10 days back facing this issue
     

    #8
  9. Q1563631542053
    Cupcake Aug 11, 2019

    Q1563631542053 , Aug 11, 2019 :
    Здравствуйте,телефон плохо работает на громкой связи во время звонка , я слышу хорошо собеседника, а он меня не слышит!только вблизь когда берешь телефон собеседник что-то слышит! Исправьте пожалуйста!
     

    #9
  10. Q1563631542053
    Cupcake Aug 11, 2019

    Q1563631542053 , Aug 11, 2019 :
    Исправьте громкую связь, собеседник не слышит что ему говорят вообще
     

    #10
  11. Robert J. Klop
    Gingerbread Aug 11, 2019


    #11
    staygold1gr likes this.
  12. A1565546973912
    Cupcake Aug 11, 2019

    A1565546973912 , Aug 11, 2019 :
    hi, my new oneplus 7 pro doesnt work properly. even if i close an app or a web site where i was watching a video, the audio doesnt stop. It remain permanently in background even if I shout down all the apps.
     

    #12
  13. iAmPhilo
    Cupcake Aug 12, 2019

    iAmPhilo , Aug 12, 2019 :
    .11 60hz feels garbage. Please revert back to .10 update when 60hz actually felt like 60hz phones.
     

    #13
  14. roy22322
    Cupcake Aug 12, 2019

    roy22322 , Aug 12, 2019 :
    hello i have one plus 7 pro recently bought
    i am facing screen flashing issue in fnatic gaming mode
    when i play pubg in gaming mode.
    screen keeps on flashing . solve the query asap
     

    #14
  15. Neel11
    Cupcake Aug 12, 2019


    #15
  16. R1558910837372
    Froyo Aug 13, 2019

    R1558910837372 , Aug 13, 2019 :
    Great that audio quality heard by recipients in speaker mode is under work. It is quite a pain and almost make me want to swap phones.
     

    #16
    JorgeMaTeixeira likes this.
  17. LOCKDOWN117
    Ice Cream Sandwich Aug 13, 2019


    #17
  18. houseofandre
    Cupcake Aug 13, 2019

    houseofandre , Aug 13, 2019 :
    the auto-rotate of the screen stop working and the*#808# number supposely to fix it doesn't work either. can someone please help. can't watch anything on landscape mode.
     

    #18
  19. Z1558297288511
    Cupcake Aug 14, 2019

    Z1558297288511 , Aug 14, 2019 :
    I'm having issues with this phone. I go through T-Mobile and I got the phone when it first came out day 1. this is the third phone that I have had with the same issues issue number one apps shut down it doesn't matter what happened is it shuts down it won't stay connected to Wi-Fi nor will it stay connected to the data from the network my notifications don't come through I'll go into a app and see did I have new messages but the app dots don't show that I have any new messages in the list goes on please help
     

    #19
  20. Swejuggalo
    KitKat Aug 14, 2019

    Swejuggalo , Aug 14, 2019 :
    Some article called the 48MP mode an approximation of real 48MP. The design of the sensor is optimized for pixel binning it into a 12MP. So I'm not sure what good a RAW mode will be
     

    #20