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[Submitted] Known Issues for OnePlus 7 Pro

  1. Abdul B.
    OxygenOS Operations Staff Member Sep 30, 2019

    Abdul B. , Sep 30, 2019 :
    Hey everyone,
    We're listing the known issues that we are presently working on the current stable and Open Beta builds for OnePlus 7 Pro.
     
    Last edited: Sep 30, 2019

    #1
  2. Abdul B.
    OxygenOS Operations Staff Member Sep 30, 2019

    Abdul B. , Sep 30, 2019 :
    Issues reported on the Stable version 190917:
    1. Horizon Light on Ambient display isn't working for some Apps
    2. Lagging/ Slow performance issue
    3. Battery Drain and Heating issue

    Fixed issues(in the next version):


    • Visible by Verizon Not Supported on 10.0
    • Multitasking gesture issues
    • Auto brightness issue

    Our team is trying to reproduce and fix the reported issues, if you are facing any of the above issues please help us by reporting the same via the newly introduced feedback section in
    community app or in the forum feedback section, so we can have more valid logs to analyze and fix the issue ASAP.

    Thank you
     

    #2
  3. Abdul B.
    OxygenOS Operations Staff Member Sep 30, 2019

    Abdul B. , Sep 30, 2019 :
    Issues reported on the Open Beta version 190911:
    1. Horizon Light on Ambient display isn't working for some Apps
    2. Battery Drain and Heating issue

    Fixed issues(in the next version):

    • Setting app crash issue
    • Charging Issue: Device doesn't charge when plugged in, have to restart to charge the device

    Our team is trying to reproduce and fix the reported issues, if you are facing any of the above issues please help us by reporting the same via the newly introduced feedback section in
    community app or in the forum feedback section, so we can have more valid logs to analyze and fix the issue ASAP.

    Thank you
     

    #3
  4. JorgeMaTeixeira
    Gingerbread Sep 30, 2019

    JorgeMaTeixeira , via OnePlus 7 Pro , Sep 30, 2019 :
    Horizon Light doesn't work at all.

    Android 10 gestures bad behaviour with nova launcher.

    Recent apps bad behaviour with nova launcher.

    WhatsApp freezes everytime i try to share pictures.

    Google translater touch to translate option doesn't work.

    Bad ram management, with 8Gigs i think that more apps should be loaded.
     

    #4
  5. Deactivated User
    Sep 30, 2019


    #5
    PranavRaj96 likes this.
  6. m0stj
    Donut Oct 1, 2019


    #6
  7. Bigab51
    Donut Oct 1, 2019


    #7
  8. Sampad Roy
    Froyo Oct 1, 2019

    Sampad Roy , Oct 1, 2019 :
    Proximity Sensor Issue.
    Screen keeps on waking up during calls without any reason. This started happening after the Android 10 update.

    Horizon Light does not work at all.
     

    #8
  9. Karlo0077
    Cupcake Oct 1, 2019

    Karlo0077 , Oct 1, 2019 :
    Hy guys, I am experiencing black screens a lot of times during the day, at first it was limited to youtube app, sometimes i open it and it goes black screen, at first i thought phone turned off but later i figured tbat just swiping to home screen fixes that and i have to go zo youtube app and its okey then until next time. Same happens with any game i try to play, i have to swipe to home screen and enter again to work. Really starting to go on my nerves.
    2. I thought i was only one experiencing multitasking issues.
    I dont see any other bugs but these 2 are major. Pls fix that
     

    #9
  10. SpiffyRumble
    Cupcake Oct 1, 2019

    SpiffyRumble , Oct 1, 2019 :
    Experiencing an issue with native camera app. App crashes when switching from photos back to camera inside camera app.
     

    #10
  11. 164453
    Donut Oct 2, 2019

    Last edited: Apr 28, 2020

    #11
  12. bagl0312
    Froyo Oct 2, 2019

    bagl0312 , via OnePlus 7 Pro , Oct 2, 2019 :
    Same problem for me. No aptx codec is enabled with my creative outlier air. It was working with Android pie
     

    #12
    Viswa Venkatesh and 164453 like this.
  13. R1558910837372
    Gingerbread Oct 2, 2019

    R1558910837372 , Oct 2, 2019 :
    Speaker phone mic issue still exists and the other party can't hear me properly when on speaker mode.
     

    #13
  14. Pankaj_Rai , via OnePlus 7 Pro Mirror Gray , Oct 3, 2019 :
    same problem to me . And battery backup is bad after beta update. and in Call of duty the device will go into white or black screen and fleekring to much and stop the game in middle. and sometimes the alaram icon shown in notification bar automatically at 10:00 Am alaram.
     

    #14
    Watkykjy likes this.
  15. Craving S
    Froyo Oct 3, 2019

    Craving S , Oct 3, 2019 :
    The proximity sensor doesn't seem to correctly work.

    On all calls, phone or other, the screen is randomly activated and touched are registered.

    Btw I am still on pre android 10 software.
     
    Last edited: Oct 5, 2019

    #15
  16. Carotis_Interna
    Froyo Oct 3, 2019

    Carotis_Interna , Oct 3, 2019 :
    Hello. I want to talk about a firmware bug.
    When I upload a story to Instagram for 20 seconds, it is divided into two parts - this is normal. The problem is that the first part of the story loads normally, and the second produces an error. I tried different versions of the application, different firmware, different Instagram accounts.
    The problem is clearly demonstrated in the video.
     

    #16
    Y1591418468268 and Stavrialena like this.
  17. U1570086286368
    Cupcake Oct 3, 2019

    U1570086286368 , Oct 3, 2019 :
    I am having one plus 7 pro phone...which mode of video is best compatible with WhatsApp...I kept it as 4k 60FPS but this video result is blurred if it is sent on WhatsApp .
     

    #17
  18. Sampad Roy
    Froyo Oct 3, 2019

    Sampad Roy , Oct 3, 2019 :
    Having the same problem..
     

    #18
  19. Watkykjy
    Cupcake Oct 4, 2019

    Watkykjy , via OnePlus 7 Pro , Oct 4, 2019 :
    Hi,

    have an extremely annoying bug.

    during phone calls the screen randomly press mute, pause or similar things.
    Feels like the sensor is to sensitive or so?
     

    #19
    cbl123 and H1569820188130 like this.
  20. D1548077739024
    Cupcake Oct 4, 2019

    D1548077739024 , via OnePlus 7 Pro , Oct 4, 2019 :
    Issue with the camera every picture click seems thin like it has been compressed from both sides making the person in picture slim ..its a bug in android 10 stable version
     

    #20