[Submitted] Known Issues for OnePlus 7 Pro

  1. X1592748865401
    Cupcake Jun 21, 2020

    X1592748865401 , Jun 21, 2020 :
    Bought Oneplus 7 Pro, Chinese version, everything worked fine until i wanted to charge it. Doesn't react to native Warp Charger (Chinese to European adapter), also nothing with Xiaomi and Meizu chargers. Thought it was because of Chinese brick, but my Pocophone charges with it. Is it a software problem, then? I updated to Android 10 immediately after unboxing, it was supposed to be my first charging.

  2. dbajramo
    Cupcake Jun 27, 2020

    dbajramo , Jun 27, 2020 :
    I updated to 10.0.6.GM21BA and am facing a bug. When I open an app that uses GPS (Location services) all my networking drops - WiFi and Cellular (4G). Then it needs around 5-6 seconds to come back again.
    Anyone facing the same issue? Any solution for this problem?

    emel likes this.
  3. babji3
    Cupcake Jul 8, 2020

    babji3 , Jul 8, 2020 :
    Mine does this when I'm in YouTube on landscape. I have to tap the screen first, then slide down. I used to be able to just swipe down once to check the time and battery

  4. R1571713469128
    Cupcake Jul 9, 2020

  5. rpkkiran
    Froyo Jul 11, 2020

    rpkkiran , via OnePlus 7 Pro , Jul 11, 2020 :
    Hello guys, i got my screen replaced in oneplus service center couple days ago. Today out of nowhere, when i was using myphone, the back glass panel suddenly cracked by itself when i was holding my phone in my hand. I dont understand whats going on and i would like a resolution/ideas on what to do next.

    customer care wont attend the call even after 75 mins of being on the line and service centers are too far from my place to access.

    Akku143 likes this.
  6. emel
    Donut Jul 12, 2020

    emel , via OnePlus 7 Pro , Jul 12, 2020 :
    Same issue here. I actually thought that it's mobile data connection that's triggering this, but now am not that sure. I tested while disabling location permission for one app and the issue didn't pop up. However, it doesn't pop up when you enable location and disable mobile data either - go figure. My current workaround is to keep mobile data disabled when on Wi-Fi and enable it only while being out (still have to deal with huge number of radio resets then though, so the device is quite useless since 10.0.6 for me). I've also noticed VoLTE switch showed up for one of my carriers (Telekom SK) with this update, so was wondering if this had anything to do with this issue. I'll be very disappointed if they don't fix it with the next update for sure.

  7. sai143ganesh
    Cupcake Jul 14, 2020

    sai143ganesh , via OnePlus 7 Pro , Jul 14, 2020 :
    Horizon Light on Ambient display isn't working for some Apps

    Lagging/ Slow performance issue

    Battery Drain and Heating issue

    Fixed issues(in the next version):

    Visible by Verizon Not Supported on 10.0

    Multitasking gesture issues

    Auto brightness issue

  8. 9813166099
    Cupcake Jul 14, 2020

    9813166099 , Jul 14, 2020 :
    double tap to wake up screen is not working.. it's a 100% fail.. does anyone having same problem.. pls mention it..

  9. Antor420
    Cupcake Jul 14, 2020

    Antor420 , Jul 14, 2020 :
    hello, I'm having a problem with my OnePlus 7 pro, my display is blinking sometimes. it's only 1 month old.
    what should I do now ?

  10. Sanjay Gulechha
    Cupcake Jul 15, 2020

    Sanjay Gulechha , Jul 15, 2020 :
    In my Handset when I talk with handsfree mode people Complain about low voice
    Please redress the matter

  11. Goodall
    Cupcake Jul 15, 2020

    Goodall , Jul 15, 2020 :
    my fingerprint reader is no longer available, started hanging I removed my fingerprints, restarted the phone and the option to use the fingerprint scanner has disappeared.

  12. hyzteric
    Cupcake Jul 25, 2020

    hyzteric , Jul 25, 2020 :
    Battery is draining way too fast
    Also, when I switch between apps, the app will quickly close and restart from scratch. Like Spotify would stop and restart the song from the beginning. Or chrome would close all tabs then reload them when I switch back to it.
    I could not even upload a screenshot of 200kb from my phone right now 'not enough memory' !!??

  13. hyzteric
    Cupcake Jul 25, 2020

    Attached Files:

  14. G1560495998718
    Cupcake Jul 27, 2020

    Sriraminfamous likes this.
  15. J1596079345575
    Cupcake Aug 1, 2020

    J1596079345575 , via OnePlus 7 Pro , Aug 1, 2020 :
    I have bought a oneplus 7 pro before few days...the camera quality is not good.. Everytime I take a photo the output it's insane..skin tone is full of red tone..is anyone face this problem

    marktie likes this.
  16. R1545335235382
    Cupcake Aug 3, 2020

  17. Sriraminfamous
    Cupcake Aug 5, 2020

    C1562961418484 and bipuwam like this.
  18. marktie
    Cupcake Aug 7, 2020

    marktie , Aug 7, 2020 :
    I have a OnePlus 7T Pro, the camera saturates pictures too much in many conditions. I give you these couple of pics as an example.

    You can see that the wardrobe should look kinda darkish Blue, almost gray, but when I faced the camera towards the floor, the wardrobe became excessively light blue.

    I've got the latest patch installed, Oxygen 10.0.9HD01BA, Android 10. Is It an hardware/software bug or Is there anything I can do?
    Thank you in advance.




    Attached Files:

    Last edited: Aug 10, 2020

  19. Patap4ik
    Cupcake Aug 10, 2020

    Patap4ik , Aug 10, 2020 :
    After last update I can't join calls via Slack and Google Meet. Only "Work profile" apps affected.
    Attached stack trace of Google Meet error.

    Attached Files: