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[Submitted] Known Issues for OnePlus 7 Pro

  1. I1569677503312
    Cupcake Dec 29, 2019

    I1569677503312 , Dec 29, 2019 :
    My husband factory reset his OnePlus 7 Pro without realizing it (fell asleep with the unit on his hand) and got locked out of his phone. The unit was asking to log in to a Google account to start the setup. I believe the Google account was hacked and no matter what we tried we couldn't recover it so he had to buy a new unit. A pity since he loved his phone, it was in mint condition and there were no more units available at the TMobile store. I don't know if the phone is supposed to require a Google account just to start the setup.🤔
     

  2. CarDusan
    Ice Cream Sandwich Dec 31, 2019

    CarDusan , Dec 31, 2019 :
    Just updated to 10.0.3 and then day after to 10.3.0 - both OTA updates.
    So far I have noticed two pretty big bugs that I did not have similar/same issues on ver 9 prior to updating:

    1) Ambient Display - if I leave turned on feature to "Display when phone is picked up" - ambient display non stop keeps turning on and off every 2-3-4 seconds even when phone is not touched or moved. Hardware calibration is no longer enabled via *#808# so cannot re-calibrate the sensor.
    Workaround: turn it off, and just select tap screen once to show ambient display until this is fixed.

    2) When I am unlocking after scanning my fingerprint, there is a latency of half of the second before all icons show up ... before it was literally super blazingly fast without latency.
    Workaround: none discovered so far
     

    Sampad Roy likes this.
  3. H1558557655860
    Cupcake Dec 31, 2019

    H1558557655860 , Dec 31, 2019 :
    On 10.0.3, brightness seems to be OK so far, working again, black text in black notifications in dark mode is now white, so OK. I disabled NFC and ghost touches are gone, did not tried to enable it on 10.0.3.
     

  4. Swejuggalo
    OnePlus 9 Series Expert Community Expert Jan 3, 2020

    Swejuggalo , via OnePlus 7 Pro Mirror Gray , Jan 3, 2020 :
    I assume this kind of info is not planned to be maintained any longer?
    The acknowledged bugs was nice to see
     

  5. 9646gt
    Cupcake Jan 5, 2020

    9646gt , Jan 5, 2020 :
    Glad to see I am not the only one having bad auto brightness issues.

    My much LARGER concern is with the absolutely horrible speaker phone conversation using the built in Mic. Everytime I try to talk to anyone on speaker phone, O get CONSTANT complaints that they care barely even hear me if at all. Some say it's extremely muffled. I have to out the phone right to my face before they can even hear me.

    Some have tested and seem to think the mic is staying in normal call mode when making speaker phone calls and not switching over. I'm not sure what the issue is but it's a constant issue I have never had on any other phone I have owned. Would love it if we can at least get some acknowledgement that the problem exists and can be looked into. numerous people have exchanged units with the same results.
     

  6. Mikołaj Szczepka
    Cupcake Jan 5, 2020

    Mikołaj Szczepka , Jan 5, 2020 :
    Same here.
    The poor voice quality when on speaker call is well-known issue since Android 10. OnePlus, you really need to repair this. It's a serious issue.
     

    A1572776150617 and 9646gt like this.

  7. Swejuggalo
    OnePlus 9 Series Expert Community Expert Jan 6, 2020


  8. Gertjan@
    Honeycomb Jan 7, 2020


  9. m0stj
    Donut Jan 8, 2020

    m0stj , via OnePlus 7 Pro , Jan 8, 2020 :
    What means frequently? E. g. 5 times per hour or per minute etc.?
     

  10. Gertjan@
    Honeycomb Jan 8, 2020

    Gertjan@ , via OnePlus 7 Pro , Jan 8, 2020 :
    For example, if I use an app like ABOUT YOU , the Oneplus 7 pro crashes after a period.
     

  11. m0stj
    Donut Jan 8, 2020


  12. Gertjan@
    Honeycomb Jan 8, 2020

    Gertjan@ , via OnePlus 7 Pro , Jan 8, 2020 :
    maybe, or Ram management...
     

  13. mavs41418
    Froyo Jan 12, 2020

    mavs41418 , Jan 12, 2020 :
    Just curious, why would you want to use anything other than LDAC on the XM3's? It's better than any other codec.
     

  14. 164453
    Donut Jan 12, 2020

    Last edited: Apr 28, 2020

  15. mavs41418
    Froyo Jan 12, 2020

    mavs41418 , Jan 12, 2020 :
    Gotcha.
     

  16. Swejuggalo
    OnePlus 9 Series Expert Community Expert Jan 12, 2020

    Swejuggalo , via OnePlus 7 Pro Mirror Gray , Jan 12, 2020 :
    The answer is abit more complex. LDAC is not always the perfect solution.
    https://www.google.com/amp/s/www.soundguys.com/ldac-ultimate-bluetooth-guide-20026/amp/?espv=1

    I haven't done any in-depth tests and checked the bitrate my WI-1000X normally uses and such since I rarely uses bluetooth headsets. I can only hope it does a fairly stable 990kbps. Hoping to get time to do some better listening tests some day with a few 360 reality audio tracks and checking the bitrate.
     

  17. JNeal134
    Cupcake Jan 12, 2020

    JNeal134 , Jan 12, 2020 :
    As many others have said, there are issues with the battery: my Oneplus 5 thill lasts me an entire day with brutally long usage, but not my new 7T Pro Mclaren. Also, I am having an issue with custom ringtones in contacts: all of my contacts are stuck with the same ringtone; whenever I try and change one, it still stays as the default. Lastly, I'm having a lot of trouble with lastpass autofill; on my last oneplus it worked like a breeze, but on this new one it is extremely cumbersome with me having to manually copy my passwords from the app. Please fix these in a future update. EDIT: most of my problems have been fixed by using an app called kill apps from the Google play store and removing background permissions from data eaters like facebook. There are still some issues with my password manager, but overall I am happy again!
     
    Last edited: Jan 14, 2020

  18. p0seidon94
    Gingerbread Jan 13, 2020

    p0seidon94 , via OnePlus 7 Pro , Jan 13, 2020 :
    Entire Gallery and WhatsApp crashes when I try to share photos from the Gallery. Happens more frequently these days now. Tried sharing with other Gallery apps and still doesn't work. This is one of the oldest bugs I've seen since I bought the device and it still hasn't been fixed even after multiple updates. Even a cache clear of whatsapp or a reboot doesn't fix this issue. It's extremely frustrating to see this when you just want to share a photo on whatsapp urgently. Please fix this![e]1f64f[/e]
     

    simonovicc likes this.
  19. Z1579017945987
    Cupcake Jan 14, 2020

    Z1579017945987 , Jan 14, 2020 :
    want vdo on other display like browsing we can see the vdo by minimize the vdo app like YouTube tq onepluse ever