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Latest phone update has caused havoc with WhatsApp

  1. V1600278993233
    Cupcake Nov 10, 2021

    V1600278993233 , Nov 10, 2021 :
    Hi,
    The latest update I did on my phone has caused all photos in WhatsApp to appear blurred.
    I can't send photos by WhatsApp as it comes up with a message saying 'Cannot find media on this device'.
    I can't record a voice message on WhatsApp.
    THIS IS A DISASTER! Please OnePlus find a fix for this problem. We are loyal customers and should not have to be trying to find a fix ourselves. Although I love my OnePlus phone, this problem, if not resolved will make me go to one of your competitors.
    I am very disappointed and surprised that OnePlus is letting this go on so long!
    Fiona
     

    #1
    tanner.j.michels likes this.
  2. Aaron2017
    General Support Expert Award 2021 Nov 10, 2021

    Aaron2017 , Nov 10, 2021 :
    Have you gone through the unified thread about it yet? You might find something that'll help
    https://forums.oneplus.com/threads/whatsapp-media-issues-after-android-11-update.1488332/
     

    #2
    Bobbie63 likes this.
  3. psygarden
    The Lab Reviewer - OnePlus 9RT 5G Nov 11, 2021


    #3
  4. D1636583584195
    Cupcake Nov 11, 2021

    D1636583584195 , Nov 11, 2021 :

    How do I do that?

    Thanks in advance
     

    #4
  5. psygarden
    The Lab Reviewer - OnePlus 9RT 5G Nov 11, 2021


    #5
  6. kaz3320
    Cupcake Nov 27, 2021

    kaz3320 , Nov 27, 2021 :
    I found a working fix for this specific issue.

    1.) Open file manager.
    2.) Go to: Internal Storage. You should see a "WhatsApp" folder if you scroll down.
    3.) Rename the "WhatsApp" folder to something like "ZWhatsApp".
    4.) Open Whatsapp.
    5.) Clear Whatsapp from recent applications list.
    6.) Rename the "ZWhatsApp" folder back to "WhatsApp".
    7.) Open Whatsapp.
     

    #6
  7. tanner.j.michels
    Gingerbread Dec 2, 2021

    tanner.j.michels , Dec 2, 2021 :
    Clear WhatsApp from recent Application list? Like in the app drawer under history?
     

    #7