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Leaving Verizon network extender no signal

  1. U1571069120854
    Cupcake Apr 5, 2020

    U1571069120854 , Apr 5, 2020 :
    My wife and I both have the 7t and our work building has a whole building Verizon network extender. When we leave the building, like on our drive home, our phones should disconnect from the Verizon network extender and connect to Verizon cellular but instead it goes to no signal at all. We can't text or make calls. We can be miles from the building and still nothing. We have to turn mobile data off and then back on then it will connect to Verizon 4g. It doesn't happen 100% of the time but enough to big very annoying. We both had a different brand Android phone before this and never had any issues. The phone has no issue joining the in-building Verizon network extender, it just doesn't like to leave it.
     

    #1
  2. bhaumikbheda , via OnePlus 7T Frosted Silver , Apr 6, 2020 :
    Have you tried reaching out to Verizon and explain this?

    Currently the only solution that I can think of is to reset the mobile network on the phone.

    Settings > System > Reset Options > Reset Wi-Fi, Mobile & Bluetooth
     

    #2
  3. U1571069120854
    Cupcake Apr 12, 2020

    U1571069120854 , Apr 12, 2020 :
    No I didn't contact Verizon. Even though the phone is certified to work with Verizon I didn't know if they would support it since I couldn't buy it from them.
     

    #3