26
[Let's Talk] Community involvement, what would you do?

  1. Cheetosdust
    Starting Point Expert Jul 26, 2018

    Cheetosdust , Jul 26, 2018 :
    I already alluded to this on another thread(s), but I think this community is one of the greatest assets of OnePlus - if not the greatest. It really hurts me seeing the company still not taking full advantage of this group of individuals. Like I mentioned, David, Ruby and Crystal are doing a great job, however, even more can be done, much more.

    And when I write that much more can be done it’s not because they are not doing much, it’s because I truly believe we as a whole have a stunning thinking mind. If you are here regularly, you can actually see those individuals inspiring others with how much they know and they know so much in different areas.

    The technical side, the design side, the common sense side, the marketing side, the sheer of great ideas I see here every single day is astonishing. A creative force like the tentacles on an octopus; a group of individuals posting single nuggets of stunning advices and ideas that are not taking into consideration, only for the company to make those same mistakes weeks or months after.

    So, to answer your question, I would create a special force within OnePlus made with users from these forums. Not “yessir” users, but users with creative thinking, with singular voices, with critical and constructive voices, users capable of saying that’s good, that’s ok, and that’s just dumb.

    These forums have users from 2013, 2014; these forums have users that helped OnePlus being what it is. I already wrote this many, many times: it’s stupid to not let them in. Create a team with 20 or 30 users from all ages, genders and opinions; create a team with people who have all the OnePlus devices and people who have none, get inside and outside voices - and that way you can find your place on the market before you do something stupid. Again.

    If it was me, I would create a group on Slack, for example. Search these forums and find 30 users who love this place. Users who are not fanboys or haters. I would invite them, propose an NDA. Have 2-3 Staff Members responsible for that group. And ask them: we are thinking about doing this, this or that. What do you think? The honest feedback could prevent a number of dumb mistakes and much more thoughtful decisions.

    Cut the noise. Say to them: We are OnePlus. We want to talk to you. You are really valuable to us. Can you join this group and be the root of we want to grow up based upon? Yes, you that’s here since the OnePlus One and Two and Three, we are OnePlus because of you, let’s continue this journey together.

    If they didn’t want to be part of that group, well, at least I would have tried and couldn’t be accused of letting anyone behind. Those who accept this new task, I’m sure they would feel worth, I’m sure they would bring new and refreshing ideas to the table as I’m sure these forums have the talent for that and much more.

    You know, if you spend enough time around here, you see that talent in every single opportunity the company or other users gave them. OnePlus, even if they screw up from time to time, is one lucky company. People want to be appreciated, and if it was me, I would make them feel special while they make “my” company better. I would make sure they would feel loved and part of the company.

    And OnePlus can test this theory in a way that’s really easy. Watch what happens if OnePlus just post something saying “We need your help”. I’m sure the users I’m thinking about will be there, day one, with the best help they can offer.

    Not taking this talent and passion and just amazing hearts under its wing is just so stupid. Do not close the door to the greatest users you have around here, I wouldn’t. Just say: Hey, you said something really thoughtful since 2014, you proved you are freaking amazing, help us. Please, share your talent with us.

    Because guess what, OnePlus, you are better with these users. And guess what, if you don’t give a crap, they will think “hmmm, screw it, I don’t feel appreciated, I’m just going to stop posting and continue to talk to the ten people I love via some app”, or they are just going to troll these boards to hell and back.

    So yes, I would create a special force with several focus groups with the best members of these forums. Have them divided into groups, have an “open ears” forum every single time I would need some great and unbiased opinion.

    Just do something about it. Be passionated about those who are passionated about these forums, this company and these products. If it was me, I would love them and I would make sure they would feel loved.

    PS: Two things about this post. I do not want to be part of the competition, so I'm just writing because of the love I have for that and this thread. I'm just going to tag one person, and that's @Dunnow, who created the thread.
     

    #21
  2. otto2
    Photography Expert Jul 26, 2018

    otto2 , Jul 26, 2018 :
    I agree with you. At all, Oneplus has started to go this way- The Open ears forums are a kind of "We need your help, what can we do better" at all. Hopefully they will continue such events on a regular base. Members of the camera event are still active in the Whatsapp Group an Onepluss staff member has started. And some of them are still meeting and discussing ,what a great creativity.
     

    #22
    buntycubal, the_o2, pa5t1s and 4 others like this.
  3. pa5t1s
    User of the Year 2014 Jul 27, 2018

    pa5t1s , Jul 27, 2018 :
    That was what Invites were meant to do : preview number of orders (somehow)
    PS: party scheduled in DDorf ? Fun ahead :)
     

    #23
    buntycubal, the_o2, woSch and 2 others like this.
  4. cozzmat
    Ice Cream Sandwich Jul 27, 2018

    cozzmat , Jul 27, 2018 :
    I think that.,.ok that gif is too hypnotic...
    like I'm saying....the method with which today oneplus tries to listen to the community seems to me more than complete!
    anyway..I'll appreciate if for the future when a software version is about to be released the possibility are given with a small questionnaire which software tools we can choose between they should be introduced (like search bar in the dock, one hand mode, better gesture implementation)
     

    #24
    Trista W. likes this.
  5. cdnfarmer
    Photography Expert Jul 27, 2018

    cdnfarmer , Jul 27, 2018 :


    Cheetosdust

    I already alluded to this on another thread(s), but I think this community is one of the greatest assets of OnePlus - if not the greatest. It really hurts me seeing the company still not taking full advantage of this group of individuals. Like I mentioned, David, Ruby and Crystal are doing a great job, however, even more can be done, much more.

    And when I write that much more can be done it’s not because they are not doing much, it’s because I truly believe we as a whole have a stunning thinking mind. If you are here regularly, you can actually see those individuals inspiring others with how much they know and they know so much in different areas.

    The technical side, the design side, the common sense side, the marketing side, the sheer of great ideas I see here every single day is astonishing. A creative force like the tentacles on an octopus; a group of individuals posting single nuggets of stunning advices and ideas that are not taking into consideration, only for the company to make those same mistakes weeks or months after.

    So, to answer your question, I would create a special force within OnePlus made with users from these forums. Not “yessir” users, but users with creative thinking, with singular voices, with critical and constructive voices, users capable of saying that’s good, that’s ok, and that’s just dumb.

    These forums have users from 2013, 2014; these forums have users that helped OnePlus being what it is. I already wrote this many, many times: it’s stupid to not let them in. Create a team with 20 or 30 users from all ages, genders and opinions; create a team with people who have all the OnePlus devices and people who have none, get inside and outside voices - and that way you can find your place on the market before you do something stupid. Again.

    If it was me, I would create a group on Slack, for example. Search these forums and find 30 users who love this place. Users who are not fanboys or haters. I would invite them, propose an NDA. Have 2-3 Staff Members responsible for that group. And ask them: we are thinking about doing this, this or that. What do you think? The honest feedback could prevent a number of dumb mistakes and much more thoughtful decisions.

    Cut the noise. Say to them: We are OnePlus. We want to talk to you. You are really valuable to us. Can you join this group and be the root of we want to grow up based upon? Yes, you that’s here since the OnePlus One and Two and Three, we are OnePlus because of you, let’s continue this journey together.

    If they didn’t want to be part of that group, well, at least I would have tried and couldn’t be accused of letting anyone behind. Those who accept this new task, I’m sure they would feel worth, I’m sure they would bring new and refreshing ideas to the table as I’m sure these forums have the talent for that and much more.

    You know, if you spend enough time around here, you see that talent in every single opportunity the company or other users gave them. OnePlus, even if they screw up from time to time, is one lucky company. People want to be appreciated, and if it was me, I would make them feel special while they make “my” company better. I would make sure they would feel loved and part of the company.

    And OnePlus can test this theory in a way that’s really easy. Watch what happens if OnePlus just post something saying “We need your help”. I’m sure the users I’m thinking about will be there, day one, with the best help they can offer.

    Not taking this talent and passion and just amazing hearts under its wing is just so stupid. Do not close the door to the greatest users you have around here, I wouldn’t. Just say: Hey, you said something really thoughtful since 2014, you proved you are freaking amazing, help us. Please, share your talent with us.

    Because guess what, OnePlus, you are better with these users. And guess what, if you don’t give a crap, they will think “hmmm, screw it, I don’t feel appreciated, I’m just going to stop posting and continue to talk to the ten people I love via some app”, or they are just going to troll these boards to hell and back.

    So yes, I would create a special force with several focus groups with the best members of these forums. Have them divided into groups, have an “open ears” forum every single time I would need some great and unbiased opinion.

    Just do something about it. Be passionated about those who are passionated about these forums, this company and these products. If it was me, I would love them and I would make sure they would feel loved.

    PS: Two things about this post. I do not want to be part of the competition, so I'm just writing because of the love I have for that and this thread. I'm just going to tag one person, and that's @Dunnow, who created the thread.​


    very good points. I agreed with you regarding having keys users as a focus group. the one thing I would add to consider, some of us who joined later in the game for various reasons (e.g I had bought a phone less than a year before OnePlus beganand was not ready to upgrade) but have experience and interests. I see the passion that some of the "older users" have. I may never reach some of your levels but hey, I'll keep coming. There are interesting people here. And interesting debates In addition, having been with start ups, I think it's great doing the grudge work and establishing the path. Thus, I would also say, there are some newer comers that may also have really good ideas to add and perhaps should be included in these focus groups.
     

    #25
  6. otto2
    Photography Expert Jul 27, 2018

    otto2 , Jul 27, 2018 :
    That s what the open beta s are for.
     

    #26
    Dunnow, woSch, SJBoss and 1 other person like this.
  7. Dunnow
    The Lab - OnePlus 6 Reviewer Jul 27, 2018

    Dunnow , Jul 27, 2018 :
    Well, focus groups have to contain both expert people (like in the camera forum, there were actual pro photographers) and people who just point and shoot (like me).

    It's not about getting the "old natives from the forum" but anyone who has shown a passion or will, a focus group has to be diverse enough for it to contain valid points from all points of view.

    I mean, if what @Cheetosdust said was to be done, I don't think people like you would get cut off just for being a newcomer
     

    #27
    buntycubal, otto2, pa5t1s and 2 others like this.
  8. SJBoss
    Lollipop Jul 27, 2018

    SJBoss , Jul 27, 2018 :
    more time you spend on forums the more you disagree with that statement..
     

    #28
    otto2, pa5t1s and Dunnow like this.
  9. johneebee
    The Lab - OnePlus 7 Pro Reviewer Jul 27, 2018

    johneebee , Jul 27, 2018 :
    The kind of community involvement I’m interested in

    First of all I want to say I’m sure Oneplus does have things figured out when talking about using the least amount of resources for making the most profit. They probably have some people who are specialised in business sciences and consumer psychology and use focus groups to figure out what the consumer would be most interested in, in order to concentrate on making those products.

    Nevertheless, I do think it would be interesting to see what kind of information they might get when taking info from much bigger groups then only that handful of people.

    I would be interested if as an experiment Oneplus would try conducting a poll to see what the Oneplus community forum (and maybe also the users from other places like their facebook page) would be most interested in buying.

    An example for implementing and testing such an "experiment" would be for example as Oneplus always comes out with 2-3 prime colours for their flagships, to let the community vote for an extra colour by giving them the choice out of a few other "safe" colours in a poll. (I don’t think giving total free choice would be a good idea, otherwise we get another “Boaty McBoatface” on our hands). And then actually creating this and another colour from the poll (at least the first time for comparison) and seeing if they actually sell more.

    If this experiment is a success this could be done more often resulting in:

    1) less money being spent on gathering focus groups and research into what the consumer wants
    2) it will actually make the Oneplus community feel like they are part of the manufacturing process and that they directly influence what is being made for them. And this might have the added benefit of bringing more people to the forums wanting to actively be part of the conversation.
    3) and possibly/probably more sells.
     
    Last edited: Jul 27, 2018

    #29
  10. woSch
    Photography Expert Jul 28, 2018

    woSch , Jul 28, 2018 :
    what ever it will be... I'm in ;)
     

    #30
    Dunnow, otto2 and pa5t1s like this.
  11. cdnfarmer
    Photography Expert Jul 31, 2018

    cdnfarmer , Jul 31, 2018 :
    Asking questions and gathering feedback is great. In order to get objective data from the community and its users, you must however ask objective and measurable questions. This is a fundamental in any research and development. It is very difficult but possible to design those questions. By using these kinds of data, OnePlus can gather meaningful suggestions that could affect multiple levels: planning, designs, distribution etc..

    OnePlus has done several ‘things” to get users feedback. In person meetings such as the Pop UP events and Open Ear forums are probably the best to gather data because you can gather the verbal and non verbal cues. Furthermore, when people are in a room discussing, ideas are generated, explored, and expanded. These events should be done under the pretense of gathering info versus pre-selling the device. I suggest looking at more locations to host these events (e.g. in North America). Despite the resources (cost and personnel), these events can and should bring clear directions to the company.

    Online surveys are easier to conduct and more cost effective. Here again, I have several suggestions to help gather truly useful objective data:
    1. Have a clear vision or goal for the information that you want to collect.
    2. Design clear objective measurable questions.
    3. In multiple choice questions: the Likert scale must start from least satisfied to most satisfied (left to right). There are validated scientific studies that show if you inverse the scale, you get false positive results.
    4. Review the “comparing phones’ pictures”. There are lots of discrepancies and based on the comments, people seem to interpret the questions very differently. These discrepancies reduces the validity of the results. Removing the exif file is a good idea. Perhaps, have a comparison where the pictures are side-by-side and the user can expand the picture one way to see it all then expand the other way to see the full picture of the other phone. Remove or redesign the ranking question.
    5. Allow for open ended questions or to explain multiple choices answers. Often, it is not which one is better but why that provide useful data. These data could help developers program the algorithm for what makes ``better pictures.``

    Polls are good too. Remember to use objective questions.

    These Let’s Talk sessions are very good. I think there should be more of these especially with the kinds of topics presented in the Final Showdown. There are lots of opportunities for people to share there thoughts on many topics. There are some really good suggestions out there for OnePlus to absorb.

    For community involvement:
    1. Personally, the community is big but there are some really insightful people. It is nice to meet people and discuss with them. I like learning from their suggestions and adding to the discussions. This should continue.
    2. I enjoy using past experiences as a researcher and elevator to answer surveys and read results. There is more that some people can do to help create useful surveys and interpret the data.
    3. There are limited or no Pop Up or Open Ear forums in Canada. There are lots of opportunities to expand in this market. I would be happy to help explore and conduct Pop Up events and eventually Open Ear forums here.
    This community is rich with knowledge and ideas. It can be overwhelming to gather everyone feedback but when data are collected, they should be objective and measurable.
     

    #31
    buntycubal, otto2 and luigimario like this.
  12. luigimario
    The Lab - OnePlus 6T Reviewer Aug 1, 2018

    luigimario , Aug 1, 2018 :
    I've read some of the comments regarding choosing Lab participants. I would agree with the possibility of bias, also it's unlikely that the voters know all the people on the forum and what they are capable of. So I might vote for x, only because I don't know y or z, thus missing out on well qualified candidates.

    I would suggest an application based method of choosing. I think that's what they do now but i'm not sure. I think having to demonstrate your abilities/experience/merit/writing style would be the most fair way of choosing testers/reviewers. I think that way we would have the best chance of getting thorough and well written reviews.

    I do like all the events that OP offers and hosts. I think it's a great way to spread the word and bring people together. I haven't won anything yet but I'll keep trying. I'm also hoping for some events in Canada. I'm near Toronto, which is the largest city in Canada, so I think an event there would be a big success. I don't have the spare cash to go to Europe or America for any events so I will just have to wait patiently until Canada gets a chance.

    I think that pop-up events are probably the best form of community involvement because it allows people that are new to the brand to see and try out the products and decide if it's for them. I love all the online stuff, but it's basically for OP fans only because no one else knows about it really. That's not a bad thing, but it would be nice to have more ways to grow the community.

    I will keep participating online and keep hoping to see OnePlus show up in the Great White North (that's Canada for those who don't know :p).
     

    #32
    buntycubal and cdnfarmer like this.
  13. Dunnow
    The Lab - OnePlus 6 Reviewer Aug 3, 2018

    Dunnow , Aug 3, 2018 :
    That's what they do yes

    It may sure be, but, do you want a well written review from community / forum members or you want someone who people respects and appreciates to review the unit? That's why I said that there should be a number of devices reserved to community members selected by the community. That way you do get to give a voice to users that people want to know from, and not the most wowy or flashy application.

    That si exactly the point. If you escalate that to 1.000.000 people, you will end up with the 4 or 5 users that most the community wants to know of. Because you, or me, as individuals, will vote for X and Y. But if X gets 100.000 votes, that means something. While if I, voted for Y, just because i know Y, Y just gets my vote.

    It's obviously bias, it's bias towards the most appreciated users around here, being appreciated means that you have either helped people and now they notice you more, or they have gotten to respect your opinion on things and they want to know more. I would not give all review units to a method like this, you obviously want people who can take great pictures of the device, but you also want people to know the opinion from people others care about.

    MKBHD is not really well respected around here, he praises OP and never says the shit-side of things. He praised the OP2, and his review made many of us get a device that was broken AF. Because he flat out did not honestly review a unit, he positioned himself to be a youtuber with the first OP2 in the world, and make money out of it. People wants known and respected users around here to be part of it. Not just people who can really write well, but opinions from people you respect, just as I would go to particular people in real life.

    My point is, what is wrong about "biased" selection of users? I see it as a perfect filter actually. You won't win a chance to get a review unit for just asking 10 friends to vote you in here

    I do not know their online reach, but I think we will all agree on offline real life events. Be popup sales, community forums or any activity like Otto mentioned above too
     

    #33
    buntycubal, luigimario and otto2 like this.
  14. otto2
    Photography Expert Aug 3, 2018

    otto2 , Aug 3, 2018 :
    Polls and online research are fine, but at live Events we were able to bring some friends who do not own an Oneplus device. So they could get their hands on an ask questions to oneplus staff and give their own idea, too. Here we get Informations from users you won t find in the community.
     

    #34
    buntycubal likes this.
  15. luigimario
    The Lab - OnePlus 6T Reviewer Aug 3, 2018

    luigimario , Aug 3, 2018 :
    Well put. I think I was considering that people would vote for others they know regardless of their ability to review a device properly. But you make a good point that they are known and like for good reason. That being said, the majority of votes for these community reviewers would be from active community members anyway. Those who aren't on the forums much probably wouldn't vote anyway and aren't as invested in the outcome.

    You have swayed me to your view. Certainly a persuasive argument, furthering your argument. I would be more like to vote for you to review a device if I had seen several of your posts and your logical, analytical style.

    I guess we'll see what happens next time they open up the Lab.
     

    #35
    buntycubal and Dunnow like this.
  16. Dunnow
    The Lab - OnePlus 6 Reviewer Aug 3, 2018

    Dunnow , Aug 3, 2018 :
    ha, curious enough, I was one of the reviewers of the 6 already, so,by my same logic I would be out of the pool :p

    but thanks!
     

    #36
    Trista W., otto2 and luigimario like this.
  17. Venky61
    OnePlus TV Expert Aug 4, 2018

    Venky61 , Aug 4, 2018 :
    Community involvement, what would you do?
    The Oneplus Community is one of the main reason I love Oneplus. The community platform really gives an opportunity to express our views and ideas and gives a sense of being Heard. But do I feel that its perfect? No, Not at all. Sure its much better than many other OEMs but given the fact that Oneplus states their product to be community driven, there is definitely scope for improvement.
    I totally agree with @Cheetosdust about how many brilliant minds being present in this community who can give so much more for the betterment of the product and the company. Thanks to these Let's talk sessions, there are some brilliant ideas, marketing strategies and analysis happening around. Oneplus should continue doing such rounds with topics selected by users.
    More than the involvement through Popup events and Lab Reviews which take place after the product launch, it would be better if the involvement is before the launch during testing phase.
    So the changes I would do for the community involvement are
    • Conduct polls for the features to be included or not included in the next Iteration. And the new product should be in streamline with the poll results (For most of the part if not completely).
    • Organize Open ear forums more frequently with increased members. Also the selection should be through Let's topic threads for it to be transparent. The results of the polls can be discussed in the open ears to come out with a practical solution both financially and technically.
    • Oneplus has recently selecting community members for the Accessory testing team. That's really a good move. Similarly I would want to see such team for the phone in order to provided inputs and feedback before the launch.
    • There are a bunch of amazing photographers in the community. Regular feedback from them to improve the camera performance and types of camera to be used would be great.
    Oneplus sure has taken some good steps such as the Open ear Forums, Let's talk Sessions, Accessory testing team and Lab Reviewers but still the direct involvement of community in the upcoming products seems to be less. May be relating the poll results and bug report analysis taken between two launches, to the new product would be a nice thing to give a hope to users that they are being heard.
     

    #37
  18. I1533378847010
    Cupcake Aug 4, 2018


    #38
  19. Dunnow
    The Lab - OnePlus 6 Reviewer Aug 5, 2018

    Dunnow , Aug 5, 2018 :
    I think this is a great highlight, getting polls done regarding what HW to include too in next iterations.

    I always said, the cost of an IR blaster and Qi Wireless Charge receiver is almost null to the total price of the phone... I would love to see those. Both my father and brother have IR remotes on their phones, and even though it seems a stupid thing, it's more used than expected.

    I would love Qi charging to use things like this

    [​IMG]

    This way you can actually do a bit of cable management, pass it through the vents or whatever and end up with a magnetic phone holder that charges your phone while using GPS / Navigation. Less dangling cables getting in the middle while driving. Plus it's comfortable to use, since you just put the phone there and sticks magnetically
     

    #39
    buntycubal and Venky61 like this.
  20. Venky61
    OnePlus TV Expert Aug 5, 2018

    Venky61 , Aug 5, 2018 :
    Thanks for agreeing with the thought. I know that a company can't include everything as the users want due to cost optimization, but they can release the poll result along with the new product launch and give a justification for including and not including. If most of the users want wireless charging, it should be included as users chose to have it even without dash charging capability. Saying we kept the headphone jack because we listen to our users is not justifiable at all. Most of the OEMs still keep it.
     

    #40
    otto2 and buntycubal like this.