Okay. Until two days ago, I had been using my Oneplus 5T without the L1 widevine installed. But finally i had it Done at the Exclusive Service center ( no data wipe was needed there) and after reaching home happily knowing that finally i will stream Netflix and prime videos in HD, the happiness didn't lasted long. I found out that streaming and downloading on Both Netflix and prime videos is still SD quality like before. Reinstalled the apps, no success.
After browsing through the forum, i found out that plenty of users had the same issue even after the L1 installation.
So i have tried contacting Oneplus support but there has not been any acknowledgement of my query as to what is actually missing so that 5T user can play videos in hd on Netflix and prime video. I have tweeted multiple times to no response.. Ruby atleast acknowledged my query comment on a thread about the same issue and told me to contact @Manu J. And i have sent him my issue and awaiting response. Have also submitted a feedback of the same hoping they respond back with a solution, if there is any because after a detailed contact with Prime video support, below is the screenshot of what they said. Quoting it here too.
"It's just that until one plus 5t phones the L1 widevine certification is only for the software but in order to stream/download the HD prime videos, the phone should have a L1 widevine certification on both hardware and the sofware of the device.
It is available from one plus 6 and the later models as these phones by default come with the L1 widevine certification for both hardware and software."
This actually shattered all my hopes of playing hd videos in prime video and now on Netflix as well but i have seen in forum thay some users were able to get Netflix playing hd content back in last year after L1. So why am I not able to? And so are other users that I contacted through a whatsapp group?
Here i am, a desperate user of 5T begging you all to shed some light on my issue and that what can be done now given that how highly Oneplus had rated the 5t back then. Stream play HD content on this beautiful display and stuff. Absolutely devastated to know that a device like 5t is lacking this basic feature. I hope people here in forum help me out. Netflix support told me that device is not blacklisted. It is capable of playing hd videos but contact Oneplus support if L1 has been done properly or not. I checked through Drminfo and it shows L1.
So please, help me escalate this issue and even though there is no solution, I'd atleast want a response from Oneplus officials as to what the issue is.
Please.
Update - Netflix is now in hd after the app settings rest .but prime video is still SD quality only .
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Last edited: May 24, 2019