Life is hard as a OnePlus One owner :(


Are you satisfied with the OnePlus customer service ?

  1. YES

    11 vote(s)
  2. NO

    8 vote(s)
  3. Potatoe

    27 vote(s)
  1. nogoodnameleft
    Eclair Feb 3, 2015

    nogoodnameleft , Feb 3, 2015 :
    Hey guys,

    so my One broke few weeks ago, and I cried like a little girl that lost her favourite earrings. :D
    The thing is that I am from Luxembourg and they don't ship to Lux yet, so I had to arrange all by my own ... It bothered me a bit but hey, it is such an awesome phone you sometimes have to go through hard times to get what you want. After a bunch of emails (17 to be exact, yes 17 !) I was finally able to send it in. There were a lot of issues concerning the RMA sheet, the support not answering for days and so on. I was disappointed that they didn't see my problems as serious as I did, because I think you have , as such a company claiming to never settle, to do everything that your customers are happy and satisfied!

    I sent it in yesterday and I hope it makes its way as fast as possible so I can finally use my beloved OnePlus One again. I want to share my experience because I didn't see much people with the same problem. My advice : don't despair ! It is a lot of thegosis, but your phone will come back at a time !

    I am going to update this thread with news ( if you guys are interested :D ) so you can follow my experience with the RMA .
    Have a nice day and don't let your ONE slip out of your hands! It doesn't like it AT ALL. :)

    aishwarya.gaidhane and eranm5 like this.
  2. jramey
    Gingerbread Feb 3, 2015

  3. Brayen
    Gingerbread Feb 3, 2015

    nogoodnameleft likes this.
  4. Davidoriakhi
    Froyo Feb 3, 2015

    Davidoriakhi , Feb 3, 2015 :
    don't worry man............its coming sooner than you think!!!!!!!!!!!!!!!!

    nogoodnameleft likes this.
  5. sh3llshock
    KitKat Feb 3, 2015

  6. kukofx
    Honeycomb Feb 3, 2015

    kukofx , Feb 3, 2015 :
    Never give up. That's the spirit! Good luck and fingers crossed you'll get it soon back.

    nogoodnameleft likes this.
  7. nogoodnameleft
    Eclair Feb 3, 2015

    nogoodnameleft , Feb 3, 2015 :
    Well broke like : I was sitting ( caution, detailed description) on the toilet and it just slipped out of my hand and the screen broke in the upper right corner. The display is not responding anymore :/ I wanted to reppair it by my own but I prefer sending it back :).

    I know I have to pay 150 EUROS ( not dollar, Europe rules ;) ) , but for such a phone for which I only paid 300 . i dont give a shit :D

  8. sevenhellz
    Eclair Feb 3, 2015

    sevenhellz , Feb 3, 2015 :
    You can get a replacement screen on amazon for under $100. and it probably would of gotten to you much faster then shipping the phone in. If that's what broke, you didn't specify how it broke.

  9. nogoodnameleft
    Eclair Feb 3, 2015

    nogoodnameleft , Feb 3, 2015 :
    I know m8, but as I said repairing it by my own has its risks. If I fail, it is broken completely and I would have to pay anither 150 euros for repairing. Economically, sending it back was the betetr choice :)

  10. deflemonkid
    Honeycomb Feb 3, 2015

    deflemonkid , Feb 3, 2015 :
    Obviously you did give a shit cos thats how you broke the fone :D

    mwayner and sevenhellz like this.
  11. nogoodnameleft
    Eclair Feb 3, 2015

    nogoodnameleft , Feb 3, 2015 :
    Ha-ha, where is my lame-joke-buster ? :D

  12. sevenhellz
    Eclair Feb 3, 2015

    sevenhellz , Feb 3, 2015 :
    True and if you try and do it yourself it voids there warranty so they would prob charge more then $150 to fix it lol. Whatever your happy with in the end the phones getting fixed :)

  13. mike3run
    Honeycomb Feb 3, 2015

    mike3run , Feb 3, 2015 :
    Download the official package

    Also download adroid sdk tools only and fetch the platform-tools folder

    Unzip the official package inside your platform-tools folder

    Then enter fastboot mode on your phone I think its power + vol up

    Its the lil cyanogen guy and it says fastboot

    Connect your phone and lauch up a terminal window on mac or pc or linux then run the following commands on order

    cd [your platform-tools-folder-location]

    fastboot flash modem NON-HLOS.bin

    fastboot reboot-bootloader

    fastboot flash sbl1 sbl1.mbn

    fastboot reboot-bootloader

    fastboot flash dbi sdi.mbn

    fastboot reboot-bootloader

    fastboot flash aboot emmc_appsboot.mbn

    fastboot reboot-bootloader

    fastboot flash rpm rpm.mbn

    fastboot reboot-bootloader

    fastboot flash tz tz.mbn

    fastboot reboot-bootloader

    fastboot flash LOGO logo.bin

    fastboot reboot-bootloader

    fastboot flash oppostanvbk static_nvbk.bin (this partition seems to have appeared in the 44S build)

    fastboot reboot-bootloader

    fastboot flash system system.img

    fastboot reboot-bootloader

    fastboot flash userdata userdata_64G.img (or userdata.img if you have the 16GB version)

    fastboot reboot-bootloader

    fastboot flash boot boot.img

    fastboot reboot-bootloader

    fastboot flash recovery recovery.img

    fastboot reboot-bootloader

    fastboot flash cache cache.img

    fastboot reboot

  14. mwayner
    Lollipop Feb 3, 2015

    mwayner , Feb 3, 2015 :

  15. nogoodnameleft
    Eclair Feb 3, 2015

    nogoodnameleft , Feb 3, 2015 :
    you are 100 % right m8 :) I was just evry disappointed about their chaotic ticket system o_O But anyway, Ivy was very kind and helped me solve my problem :D

  16. nogoodnameleft
    Eclair Feb 3, 2015

    nogoodnameleft , Feb 3, 2015 :
    dude, idgaf ....

    deflemonkid likes this.
  17. boblopez1
    Cupcake Feb 3, 2015

    boblopez1 , Feb 3, 2015 :
    Boy I guess I need to pay more attention, I finally received an invite to buy the phone but the time on my email said it was 1:22pm which I believe was a different time zone as I tried to redeem my invite this morning and said to late. :-( I guess I will have to be on the look out for another.

  18. nogoodnameleft
    Eclair Feb 3, 2015

    nogoodnameleft , Feb 3, 2015 :
    This happened to me too ... I got 3 invites for the 64 gb model and I missed em, yay.... But head up, you'll get more inivtes :)

    boblopez1 likes this.
  19. sevenhellz
    Eclair Feb 3, 2015

    sevenhellz , Feb 3, 2015 :

    Yup, thats how you fix a screen.... would've never guessed! ;p

    nogoodnameleft likes this.