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Life is hard as a OnePlus One owner :(

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Are you satisfied with the OnePlus customer service ?

  1. YES

    11 vote(s)
    23.9%
  2. NO

    8 vote(s)
    17.4%
  3. Potatoe

    27 vote(s)
    58.7%
  1. nogoodnameleft
    Eclair Feb 3, 2015

    nogoodnameleft , Feb 3, 2015 :
    Hey guys,

    so my One broke few weeks ago, and I cried like a little girl that lost her favourite earrings. :D
    The thing is that I am from Luxembourg and they don't ship to Lux yet, so I had to arrange all by my own ... It bothered me a bit but hey, it is such an awesome phone you sometimes have to go through hard times to get what you want. After a bunch of emails (17 to be exact, yes 17 !) I was finally able to send it in. There were a lot of issues concerning the RMA sheet, the support not answering for days and so on. I was disappointed that they didn't see my problems as serious as I did, because I think you have , as such a company claiming to never settle, to do everything that your customers are happy and satisfied!

    I sent it in yesterday and I hope it makes its way as fast as possible so I can finally use my beloved OnePlus One again. I want to share my experience because I didn't see much people with the same problem. My advice : don't despair ! It is a lot of thegosis, but your phone will come back at a time !

    I am going to update this thread with news ( if you guys are interested :D ) so you can follow my experience with the RMA .
    Have a nice day and don't let your ONE slip out of your hands! It doesn't like it AT ALL. :)
     

    #1
    aishwarya.gaidhane and eranm5 like this.
  2. jramey
    Gingerbread Feb 3, 2015


    #2
  3. Brayen
    Gingerbread Feb 3, 2015


    #3
    nogoodnameleft likes this.
  4. Davidoriakhi
    Froyo Feb 3, 2015

    Davidoriakhi , Feb 3, 2015 :
    don't worry man............its coming sooner than you think!!!!!!!!!!!!!!!!
    Amen..
     

    #4
    nogoodnameleft likes this.
  5. sh3llshock
    KitKat Feb 3, 2015


    #5
  6. kukofx
    Honeycomb Feb 3, 2015

    kukofx , Feb 3, 2015 :
    Never give up. That's the spirit! Good luck and fingers crossed you'll get it soon back.
     

    #6
    nogoodnameleft likes this.
  7. nogoodnameleft
    Eclair Feb 3, 2015

    nogoodnameleft , Feb 3, 2015 :
    Well broke like : I was sitting ( caution, detailed description) on the toilet and it just slipped out of my hand and the screen broke in the upper right corner. The display is not responding anymore :/ I wanted to reppair it by my own but I prefer sending it back :).

    I know I have to pay 150 EUROS ( not dollar, Europe rules ;) ) , but for such a phone for which I only paid 300 . i dont give a shit :D
     

    #7
  8. sevenhellz
    Eclair Feb 3, 2015

    sevenhellz , Feb 3, 2015 :
    You can get a replacement screen on amazon for under $100. and it probably would of gotten to you much faster then shipping the phone in. If that's what broke, you didn't specify how it broke.
     

    #8
  9. nogoodnameleft
    Eclair Feb 3, 2015

    nogoodnameleft , Feb 3, 2015 :
    I know m8, but as I said repairing it by my own has its risks. If I fail, it is broken completely and I would have to pay anither 150 euros for repairing. Economically, sending it back was the betetr choice :)
     

    #9
  10. deflemonkid
    Honeycomb Feb 3, 2015

    deflemonkid , Feb 3, 2015 :
    Obviously you did give a shit cos thats how you broke the fone :D
     

    #10
    mwayner and sevenhellz like this.
  11. nogoodnameleft
    Eclair Feb 3, 2015

    nogoodnameleft , Feb 3, 2015 :
    Ha-ha, where is my lame-joke-buster ? :D
     

    #11
  12. sevenhellz
    Eclair Feb 3, 2015

    sevenhellz , Feb 3, 2015 :
    True and if you try and do it yourself it voids there warranty so they would prob charge more then $150 to fix it lol. Whatever your happy with in the end the phones getting fixed :)
     

    #12
  13. mike3run
    Honeycomb Feb 3, 2015

    mike3run , Feb 3, 2015 :
    Download the official package

    Also download adroid sdk tools only and fetch the platform-tools folder

    Unzip the official package inside your platform-tools folder

    Then enter fastboot mode on your phone I think its power + vol up

    Its the lil cyanogen guy and it says fastboot

    Connect your phone and lauch up a terminal window on mac or pc or linux then run the following commands on order

    cd [your platform-tools-folder-location]

    fastboot flash modem NON-HLOS.bin

    fastboot reboot-bootloader

    fastboot flash sbl1 sbl1.mbn

    fastboot reboot-bootloader

    fastboot flash dbi sdi.mbn

    fastboot reboot-bootloader

    fastboot flash aboot emmc_appsboot.mbn

    fastboot reboot-bootloader

    fastboot flash rpm rpm.mbn

    fastboot reboot-bootloader

    fastboot flash tz tz.mbn

    fastboot reboot-bootloader

    fastboot flash LOGO logo.bin

    fastboot reboot-bootloader

    fastboot flash oppostanvbk static_nvbk.bin (this partition seems to have appeared in the 44S build)

    fastboot reboot-bootloader

    fastboot flash system system.img

    fastboot reboot-bootloader

    fastboot flash userdata userdata_64G.img (or userdata.img if you have the 16GB version)

    fastboot reboot-bootloader

    fastboot flash boot boot.img

    fastboot reboot-bootloader

    fastboot flash recovery recovery.img

    fastboot reboot-bootloader

    fastboot flash cache cache.img

    fastboot reboot
     

    #13
  14. mwayner
    Lollipop Feb 3, 2015

    mwayner , Feb 3, 2015 :
    LOL!:D
     

    #14
  15. nogoodnameleft
    Eclair Feb 3, 2015

    nogoodnameleft , Feb 3, 2015 :
    you are 100 % right m8 :) I was just evry disappointed about their chaotic ticket system o_O But anyway, Ivy was very kind and helped me solve my problem :D
     

    #15
  16. nogoodnameleft
    Eclair Feb 3, 2015

    nogoodnameleft , Feb 3, 2015 :
    dude, idgaf ....
     

    #16
    deflemonkid likes this.
  17. boblopez1
    Cupcake Feb 3, 2015

    boblopez1 , Feb 3, 2015 :
    Boy I guess I need to pay more attention, I finally received an invite to buy the phone but the time on my email said it was 1:22pm which I believe was a different time zone as I tried to redeem my invite this morning and said to late. :-( I guess I will have to be on the look out for another.
     

    #17
  18. nogoodnameleft
    Eclair Feb 3, 2015

    nogoodnameleft , Feb 3, 2015 :
    This happened to me too ... I got 3 invites for the 64 gb model and I missed em, yay.... But head up, you'll get more inivtes :)
     

    #18
    boblopez1 likes this.
  19. sevenhellz
    Eclair Feb 3, 2015

    sevenhellz , Feb 3, 2015 :

    Yup, thats how you fix a screen.... would've never guessed! ;p
     

    #19
    nogoodnameleft likes this.