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Location of OnePlus US warehouse

  1. nshore61
    Donut Dec 18, 2014

    nshore61 , Dec 18, 2014 :
    What is the address and phone # for the warehouse in Rosemead,CA or a city close to Rosemead that OnePlus uses to ship phones to US addresses??

    Am I correct in assuming that Support is in China?

    My Order info
    ordered 11/26
    shipped 11/26 2 day Priority shipping
    11/26 Received at USPS facility in Rosemead, CA
    11/29 arrived in my town Minneapolis, MN

    USPS claims my phone was returned to OnePlus on 12/2 because the address (me) was unknown. I have lived at the same address for 25 years.

    USPS cannot provide the return address it shipped my phone back to
    USPS cannot provide any tracking information on the return of the phone. Even though there were 9 entries on the tracking report for the original shipment from OnePlus

    12/11 I filed a Support request.
    12/11 OnePlus Support acknowledges support request.

    OnePlus Support has not responded to the support request beyond acknowledging receipt of it. If Support is in China and the warehouse is in the US communication could be a problem Especially if there was no or limited information about why the phone was returned and no information about the original order # etc.

    I would like to contact the US warehouse directly to see if they have received my phone, if I can get an address and or phone#
     

    #1
    X1574125091690 likes this.
  2. SugaDew
    Jelly Bean Dec 18, 2014

    SugaDew , Dec 18, 2014 :
    The tracking number follows the package to and from the distination..
    Even if it's returned.. Tracking should still be in affect...
     

    #2
  3. Silverchaoz
    Lollipop Dec 18, 2014

  4. Chottobaka
    Honeycomb Dec 18, 2014


    #4
  5. bean6022000
    Ice Cream Sandwich Dec 18, 2014

    bean6022000 , Dec 18, 2014 :
    The return address on mine was:

    cpx
    po box 6368
    Rosemead CA 91770

    Don't have phone number.
     

    #5
  6. rubyyy
    Froyo Dec 18, 2014

    rubyyy , Dec 18, 2014 :
    Not sure for US but UK is:

    Unit 5
    Trident Way
    Southall
    London
    UB2 5LF


    If you call DHL they will tell you the origin of your shipment, not sure for USPS.
     

    #6
  7. rubyyy
    Froyo Dec 18, 2014

    rubyyy , Dec 18, 2014 :
    Are you sure it wasn't 4px?

    4px do the fulfillment for UK if I recall.
     

    #7
  8. bean6022000
    Ice Cream Sandwich Dec 18, 2014

    bean6022000 , Dec 18, 2014 :
    Positive. All shipments to North America are from the Rosemead, CA warehouse as far as I know. He/she was asking for the USA warehouse.
     

    #8
  9. SoniaB
    Community Hero 2020 Dec 18, 2014

    SoniaB , Dec 18, 2014 :
    Support will reply to you. Give it a bit longer. They are likely to just resend the parcel.

    USPS seem to be the ones at fault here. Just in case, double check the shipping address on your order to make it is correct.
     

    #9
  10. rubyyy
    Froyo Dec 18, 2014

    rubyyy , Dec 18, 2014 :
    I know just a similar name

    Also 4px is registered under the same ZIP code. I'm taking an educated that this is the address (where 4px is registered):

    [​IMG]2650 River Ave Unit D
    Rosemead, CA 91770
     

    #10
    bean6022000 likes this.
  11. rubyyy
    Froyo Dec 18, 2014

    rubyyy , Dec 18, 2014 :
    OP, here's your answer:

    [​IMG]2650 River Ave Unit D
    Rosemead, CA 91770

    I can't get a phone number for that address but if you called 4px you could possibly try and get it out of them.
     

    #11
    nshore61 and bean6022000 like this.
  12. nshore61
    Donut Dec 24, 2014

    nshore61 , Dec 24, 2014 :
     

    #12
  13. nshore61
    Donut Jan 8, 2015

    nshore61 , Jan 8, 2015 :

    Per USPS The tracking # Does Not track the package back to the sender.

    The last entry on my tracking # is "returned to sender" NO info about when it got back to branch office when it left MN when it got to CA, etc.
     

    #13
  14. nshore61
    Donut Jan 8, 2015

    nshore61 , Jan 8, 2015 :


    I have lived in the same house since 1985 so the address is correct.

    thanks for the comment
     

    #14