lockbox is not working properly

  1. C1565933680625
    Cupcake Aug 9, 2020

    C1565933680625 , Aug 9, 2020 :
    My photos in the lock box. I use both PIN & Fingerprint to unlock the password lockbox. Now the lock box is not being unlocked either way. What is the solution to this problem? How can I recover my photos?

  2. rhyd1am
    Jelly Bean Aug 9, 2020

    rhyd1am , via OnePlus 6T , Aug 9, 2020 :
    Not sure if it will work in your case, but it's worked for others with similar situations in the past.

    Remove ALL pins, fingerprint id, face id and any Google smart locks from your device. Then reboot your device.

    After booting back up, try to open lockbox. If it opens, then move all it's contents or of lockbox, before setting up all you pin, fingerprint & face id again.

    If that doesn't work, then unfortunately there is no way to recover the contents of lockbox, due to the way it is secured. The only way you'll be able to get back into it will be to format your device and by doing so you will lose all lockbox content in the process.