6
Lockbox not responding

  1. hnguyen23
    Donut Apr 29, 2020

    hnguyen23 , Apr 29, 2020 :
    I recently updated the Oneplus File Manager and now when I tap on the Lockbox option in the app, it won't open up. Help would be greatly appreciated.
     

    #1
  2. B_Wrath
    Nougat Apr 29, 2020

    B_Wrath , Apr 29, 2020 :
    You updated it manually?
     

    #2
    M1574849537516, Caomhin and Artemus. like this.
  3. hnguyen23
    Donut Apr 29, 2020

    hnguyen23 , Apr 29, 2020 :
    Yes, I did it through the Google Play Store.
     

    #3
  4. darwin_a21
    Donut Apr 30, 2020

    darwin_a21 , Apr 30, 2020 :
    Same issue for me. Downloaded the update via Google Play Store, and the LOCKBOX won't open when you tap it.
     

    #4
  5. Jwdjr15
    Froyo Apr 30, 2020


    #5
    darwin_a21 and hnguyen23 like this.
  6. G_Steve_Okamura_uWZB , via OnePlus 6T T-Mobile , Apr 30, 2020 :
    I opened my lockbox earlier today without issue, but all of a sudden, it will not respond at all any more. No fingerprint or pin request. Nothing. It updated via the Play Store on April 22nd. I can't even uninstall it or roll it back. Suggestions?
     

    #6
    darwin_a21 and hnguyen23 like this.
  7. darwin_a21
    Donut Apr 30, 2020

    darwin_a21 , Apr 30, 2020 :
    Everyone should post a review on play store for the File Manager app. They responded to my review regarding this issue. But they're assuming that the Lockbox is opening and just not registering fingerprints/pin. They're not understanding that the feature itself won't even open.
     

    #7
  8. N1588268142959
    Cupcake Apr 30, 2020

    N1588268142959 , Apr 30, 2020 :
    I woke up this morning and tried to access my Lockbox and it is not responding. I did not update manually. However to try to fix the issue I did try clearing the file manager cache and a restart. I also installed a new file manager apk. It did not fix the issue.
     

    #8
    darwin_a21 likes this.
  9. F1549928846074
    Cupcake Apr 30, 2020


    #9
    Jwdjr15 likes this.
  10. N1588268142959
    Cupcake Apr 30, 2020

    N1588268142959 , Apr 30, 2020 :
    I just fixed my issue. Remove your PIN/fingerprint security from your phone. Then try to access your Lockbox files.
     

    #10
    H1569333068967, hnguyen23 and Jwdjr15 like this.
  11. Jwdjr15
    Froyo Apr 30, 2020

    Jwdjr15 , via OnePlus 6T T-Mobile , Apr 30, 2020 :


    N1588268142959

    I just fixed my issue. Remove your PIN/fingerprint security from your phone. Then try to access your Lockbox files.​


    That worked... Put pattern back on and it won't open.... weird... Thanks a Million!!! At least my stuff is still there just need to find a way to Lock The Lockbox...
     
    Last edited: Apr 30, 2020

    #11
    hnguyen23 likes this.
  12. hnguyen23
    Donut Apr 30, 2020

    hnguyen23 , Apr 30, 2020 :
    Just tried it myself too. It works but once you put any kind of protection feature, you can't access Lockbox when you tap it again. The developer note I got this morning on the Google Play Store didn't seem to understand that we can't access the file simply by tapping on the option......
     

    #12
    Jwdjr15 likes this.
  13. Jwdjr15
    Froyo Apr 30, 2020


    #13
    hnguyen23 likes this.
  14. Jwdjr15
    Froyo Apr 30, 2020

    Jwdjr15 , via OnePlus 6T T-Mobile , Apr 30, 2020 :
    I removed my phone unlock security and moved pictures out of lockbox and uninstalled the update... It's working right again, pictures are back in Lockbox with phone security on and pin for lockbox..


    Updated again and it's broke again... lol...
     
    Last edited: Apr 30, 2020

    #14
    hnguyen23 and N1588268142959 like this.
  15. P1574154533406
    Cupcake Apr 30, 2020


    #15
  16. hnguyen23
    Donut Apr 30, 2020

    hnguyen23 , Apr 30, 2020 :
    Please read the earlier replies to this thread. There is a temporary workaround that might work for you.
     

    #16
    Jwdjr15 likes this.
  17. hnguyen23
    Donut May 1, 2020

    hnguyen23 , May 1, 2020 :
    Interesting I might just do that like you did and won't update the app then.
     

    #17
    Jwdjr15 likes this.
  18. Jwdjr15 , via OnePlus 6T T-Mobile , May 1, 2020 :
    Yeah...I did it again... would rather it work than not... What's the since in having a lockbox that's unlocked... lol
     

    #18
  19. Xavierajm
    Cupcake May 2, 2020

    Xavierajm , May 2, 2020 :
     

    #19
  20. rojotoflo5
    Cupcake May 12, 2020


    #20