51
Lowest Common Denominator Seems to Be Destroying the Brand

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  1. doubledownwookie
    Ice Cream Sandwich Feb 24, 2015

    doubledownwookie , Feb 24, 2015 :
    I'm not going to argue this, but if you want to be a well respected company, then meet your delivery guidelines that you list on your website. I do not accept a "good enough" attitude.

    I agree, the 4 days did not impact me....it's the principal.
     

    #61
  2. ravinadha
    Donut Feb 24, 2015


    #62
  3. azp3
    Jelly Bean Feb 24, 2015

    azp3 , Feb 24, 2015 :
    You still want an invite after reading this thread. This thread makes OPO sound like the worst company ever. I'm pretty sure the executives eat newborn babies for lunch.
     

    #63
    SunSpear likes this.
  4. ilya42
    Cupcake Feb 24, 2015

    ilya42 , Feb 24, 2015 :
    Very interesting thread, I want OnePlus to be successful and still support it. However if 9 days have passed and OnePlus cannot even arrange for the phone to be picked-up it is unacceptable. This means that I am more than a month away from having a repaired phone. This is about a principal of 4 days delay, it is a symptom of OnePlus not meeting its commitments.

    Now if paying almost $560CAD all included, I should not expect to have my phone fixed within weeks rather than months, this I cannot accept. Am I being unreasonable?

    I am honestly looking for some help from the community as well as OnePlus to simply have the broken phone picked-up so that it can be repaired in a way that I am not without OnePlus phone for 6 weeks plus...
     

    #64
    Sunny and OneTimesOne like this.
  5. BradRDavis
    Jelly Bean Feb 24, 2015

    BradRDavis , Feb 24, 2015 :
    You pointed out all of the negatives about having a company so tightly coupled with a forum. You also ignored all of the positives.
     

    #65
  6. Sunny
    Honeycomb Feb 24, 2015

    Sunny , Feb 24, 2015 :
    It's good that the phone is working for you as it should.
    But, thats not the case with everyone.
    And support team is usually taking a lot of turn around time to answer questions..

    Not everyone has problems - but there are people who genuinely do.
    I have a problem with my OPO aside from the faint yellow banding which I am not bothered much about. But I do have issues with battery calibration issues and it was solved when I switch off the phone and charge it continuously for 8hours.

    The issue came back.
    For me, I can't deal with this every weekend going.

    I understand the phone is cheap with respect to price but high on build - it's awesome.
    But, quality does matter as well.
    About the software updates, atleast there should be a formal post stating that it's going to be delayed. Not just mentioning on twitter because someone asked so; but saying it upfront as soon as the 90day promise was broken.

    And nope, I am not flaming. Its just everyone has their opinion.
    That said, I like your post.

    Edit: I really want OnePlus to be successful and be the go-to phone for geeks and enthusiasts on a budget.
     

    #66
    OneTimesOne and ilya42 like this.
  7. ilya42
    Cupcake Feb 25, 2015

    ilya42 , Feb 25, 2015 :
    Well put Sunny. I am still waiting for OnePlus to respond as to when / how TNT will arrange for pick-up for my broken phone, now 10 days after I opened the ticket. To be truly successful quality and post sales support has to improve.
     

    #67
    Sunny likes this.
  8. urbanfreestyle
    Gingerbread Feb 25, 2015


    #68
  9. Deactivated User
    Feb 25, 2015


    #69
  10. erzengelsachiel
    KitKat Feb 25, 2015

    erzengelsachiel , Feb 25, 2015 :
    That's for true!
     

    #70
  11. bwarrier
    Eclair Feb 25, 2015

    bwarrier , Feb 25, 2015 :
    So the gist of all this back and forth banter is that "you get what you paid for"? okie dokies. I am awaiting my Flagship Killer.....and I hope the band I see on it is a ROCK BAND!!! :D
     

    #71
  12. Nyan_
    Jelly Bean Feb 25, 2015

    Nyan_ , Feb 25, 2015 :
    Don't mind me I'm burning time but you can buy a official international swap style through 1+
     

    #72
  13. Nyan_
    Jelly Bean Feb 25, 2015

    Nyan_ , Feb 25, 2015 :
    Yeah. Too much correct grammar in that and not enough mistakes
    XD
     

    #73
  14. Nyan_
    Jelly Bean Feb 25, 2015

    Nyan_ , Feb 25, 2015 :
    Hey you have to admit, that was pretty good.
    :p
     

    #74
  15. Nyan_
    Jelly Bean Feb 25, 2015

    Nyan_ , Feb 25, 2015 :
    True true
     

    #75
  16. SomeSayImHandSome
    Feb 25, 2015

    SomeSayImHandSome , Feb 25, 2015 :
    i had every phone i could think of. all high end from galaxy to iphone. to lg to htc. to nexus. always paying over 600+ for a device. and you know what. i over paid. price never means quality. its all an illusion . i keep coming back to the oneplus
     

    #76
    firewire2035 likes this.
  17. Nyan_
    Jelly Bean Feb 25, 2015

    Nyan_ , Feb 25, 2015 :
    Lete add to this
    OnePlus has much of the hardware, but not all of it.
     

    #77
  18. OneTimesOne
    Honeycomb Feb 25, 2015

    OneTimesOne , Feb 25, 2015 :
    Not on oneplus.net. Maybe on oneplus.cn (Chinese website). Oneplus said you were supposed to be able to purchase a replacement sandstone cover thru tech support back in October...but there was never any official announcement on that. Oneplus went silent on that issue and it's just another broken promise.
     

    #78
  19. Nyan_
    Jelly Bean Feb 25, 2015

    Nyan_ , Feb 25, 2015 :
    No that's not true, a friend bought one through support.
     

    #79
  20. phonehog
    Ice Cream Sandwich Feb 25, 2015

    phonehog , Feb 25, 2015 :
    GREATEST POST EVER.
    Want to add that smartphone != smart users.
     

    #80