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Major bug with popup camera in android 10

  1. david.vromant
    Donut Oct 10, 2019 at 7:18 AM

    david.vromant , Oct 10, 2019 at 7:18 AM :
    Hello,

    I thought it would never come to this, but unfortunetaly I have to vent my disappointment in the oneplus 7 pro.
    Let's start with the bug first:
    It happened twice (this Sunday and today). I have the power button programmed for facial recognition. When I hit the powerbutton and the popupcamera does not recognize my face, it goes down again. However, when I try it a second time, the screen goes totally black (doesn't work) and I hear the click that it unlocks. Today, I had a morningalarm and due to the dark, it produced this bug, so I had no option to shut of my alarm, which made me think about smashing down my Phone on the ground. No need to tell that wanting to smash down a Phone of 750 euro is pretty bad...
    I hope you can look into this bug and get it fixed ASAP.

    Furthermore, as I told you I want to vent about my disappointment, there are two other areas where I think the oneplus 7 pro is lacking:
    - Autorotate is not Always directly working. Maybe it's me, but on my previous oneplus 3 I never had this kind of problems;
    - The portretcamera on the oneplus 6T is way better, since it does not zoom in as much as the oneplus 7 pro does. Due to this, you Always have to take more distance from a subject than you would on another Phone or even another camera (I installed google camera and here I do not have this problem, so it is certainly possible to fix)
    - horizon light is not working

    My main problem is that with the oneplus 3 I never had these kind of problems, it all just worked. I only changed due to the camera (and bigger screen), but now this seems to become my biggest frustration of the Phone.

    Can you please come back to me with a reply?

    Kind regards,
    David, frustrated but hopefull.
     
    Last edited: Oct 10, 2019 at 7:29 AM

    #1
  2. teflocarbon
    Gingerbread Oct 10, 2019 at 7:42 AM

    teflocarbon , Oct 10, 2019 at 7:42 AM :
    What do you mean you have mapped the power button to facial recognition?
    You dont need to map it should just automatically start scanning for your face.
     

    #2
  3. Cervantes
    Lollipop Moderator Oct 10, 2019 at 7:51 AM

    Cervantes , Oct 10, 2019 at 7:51 AM :
    Hi
    it is not advisable that You use face unlock in the dark, it is necessary that You be in a bright environment
    One help is to enable the option to turn on the screen
    I suggest You use Your fingerprint unlock in the dark
     

    #3
  4. Liehjan
    Lollipop Oct 10, 2019 at 7:52 AM

    Liehjan , Oct 10, 2019 at 7:52 AM :
    Report it the right way, and someone might take a look at it... I can guarantee than no customer can take a closer look at this.. We are all customers here just like you.
     

    #4
  5. Cervantes
    Lollipop Moderator Oct 10, 2019 at 7:59 AM


    #5
  6. david.vromant
    Donut Oct 10, 2019 at 8:17 AM

    david.vromant , Oct 10, 2019 at 8:17 AM :
    Thank you both for your feedback. I now used the feedback button to report this in a more official way.
    It is indeed advisable to use the fingerprint then, but as after the first time the popup goes up my screen goes black, I do not have the possibility anymore to use the fingerprint.
     

    #6