Camera Major video recording issues (OIS not working) and 4k stutter

  1. deveraux03
    Eclair Jul 7, 2019

    deveraux03 , Jul 7, 2019 :
    1. For some reason OIS/ EIS doesn't work in video mode most of the time while it does very occasionally. Strange thing is, in photo mode, viewfinder looks very stable but as soon as I switch to video, it's very very shaky. 60 fps is a lot better but still shaky sometimes.

    Please keep in mind that rarely the footage becomes very stable, but it's so unreliable. Since it works sometimes and in photo mode, there is no doubt that the hardware is fine.

    2. 4k 60fps stutter badly during day light.

    Please look into it as these are MAJOR issues.

  2. Demon_hunter
    Honeycomb Jul 8, 2019

    Demon_hunter , Jul 8, 2019 :
    No issue with video recording here..Make a factory reset and see if it works..If not rush to service center

  3. deveraux03
    Eclair Jul 8, 2019

    deveraux03 , Jul 8, 2019 :
    It's a known issue here, saw some other threads. This has to escalate to oneplus. Hardware is working fine

  4. deveraux03
    Eclair Jul 11, 2019

  5. Demon_hunter
    Honeycomb Jul 11, 2019

    Demon_hunter , Jul 11, 2019 :
    That's fine..But what I have said that I have recorded many videos since I got the device and they work as intended..So May be it's a specific issue for a subset of users