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Sound [MEGA THREAD] No ring on "ring mode" also.

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Problem with sound notification

  1. How to fix the issue

    43 vote(s)
    97.7%
  2. any third party app?

    2 vote(s)
    4.5%
Multiple votes are allowed.
  1. G_Narenderan_seervi_hXYN
    Cupcake Feb 26, 2018

    G_Narenderan_seervi_hXYN , Feb 26, 2018 :
    Facing below issues after new OXYGEN OS 5.0.2 UPDATE :

    1. Phone does not ring every time on ring mode, only vibrates.
    2. Phone does not ring on message notifications on ring mode only vibrates.
    3. Notifications disappear from notification panel.
    4. Unable to receive notifications from apps like gmail, inshorts, truecaller.
     

  2. K1512354766677
    Donut Feb 26, 2018


  3. nishant1308
    Cupcake Feb 26, 2018

    nishant1308 , Feb 26, 2018 :
    I am facing issue in my 5t phone.Alarm ringer is not ringing every second day and required phone restart.. I am facing this problem after Oreo update..
     

  4. Gav_W86
    Junior Moderator Junior Moderator Feb 26, 2018

    Gav_W86 , Feb 26, 2018 :
    Been trying something with another user who had the issue (comparing things to me who hasn't), and he says he hasn't had the issue over the weekend since trying this at the end of last week.
    make a copy of the audio file you are using as a ringtone.
    rename that audio file to a single word filename containing no special characters.
    set that file as ringtone.
    reboot.
     

  5. J1519649317323
    Cupcake Feb 26, 2018

    J1519649317323 , Feb 26, 2018 :
    Hi,

    My phone is not ringing when it is in ring mode, it is only vibrating. Again I have changed my ring tone to default ring tone it is ok. The problem comes when I set a local ring tone (like some song).

    Please help on this matter.

    Regards
    Sridhar
     

    G_Dhanesh_Kumar_NBXz likes this.
  6. Gav_W86
    Junior Moderator Junior Moderator Feb 26, 2018

    Gav_W86 , Feb 26, 2018 :
    When you say "Incoming calls not coming in" - do you mean the calls are not reaching the phone, or the phone is not ringing, or ?

    (PS you are posting on a community forum to other users, not directly to OnePlus).
     

  7. Plukash
    Cupcake Feb 26, 2018

    Plukash , Feb 26, 2018 :
    Both, no ring, no incoming calls. If you do Not switch the silent mode and good back to Normal mode using the side Slider, then ITS ok.. All work, but in order cases you have to restart the phone, otherwise no incoming calls would be registered.

    Also the caller who calls you hear nothing while dialing to you. Tested many times.

    And it's the phone issue since all works cool with other devices.

    It started after last update and seen the threads with same issues and see nothing done sofar to fix it.
     

  8. Gav_W86
    Junior Moderator Junior Moderator Feb 26, 2018

    Gav_W86 , Feb 26, 2018 :
    Which network(s) are you on?

    are you using a custom ringtone?
     

  9. wealllikeedan
    Froyo Feb 26, 2018

    wealllikeedan , Feb 26, 2018 :
    I don't know what happened, but I am no longer facing this issue. after a few weeks of complaining, after I wiped my cache for like the hundredth time, I am not facing this problem anymore.... maybe a temp fix? Wipe until you bleed !! LOL
     

  10. E1519651390997
    Cupcake Feb 26, 2018

    E1519651390997 , Feb 26, 2018 :
    Having the same issue, ringtone works for phone calls.. but not for messages and other notifications
     

  11. Gav_W86
    Junior Moderator Junior Moderator Feb 26, 2018

    Gav_W86 , Feb 26, 2018 :
    I've been trying this with some others. Make a copy of the media file you are using as a ringtone, rename the copy with a single word filename with no special characters, set that file to be ringtone, reboot. Let me know how you get on.
     

    J1519649317323 likes this.
  12. Gav_W86
    Junior Moderator Junior Moderator Feb 26, 2018

    Gav_W86 , Feb 26, 2018 :
    try this:
    make a copy of the media file you are using as a ringtone.
    rename that copy with a single word filename that contains no special characters.
    set ringtone to be that new file.
    reboot
     

  13. Prashanth. 99
    Cupcake Feb 26, 2018


  14. J1519649317323
    Cupcake Feb 26, 2018

    J1519649317323 , Feb 26, 2018 :
    thanks for the suggestion, it is working fine.

    but if I want to change the ringtone then first I have to change the file name, and this might not be possible for everytime.
    Any permanent solution please let me know
     

  15. adriana debono
    Cupcake Feb 26, 2018


  16. G_Dhanesh_Kumar_NBXz
    Cupcake Feb 26, 2018


  17. U1519652405841
    Cupcake Feb 26, 2018

    U1519652405841 , Feb 26, 2018 :
    Sound notification is not coming though it is ring mode. This issue is there after the recent update. I'm highly irritated please fix this issue as soon as possible.
     

  18. Gav_W86
    Junior Moderator Junior Moderator Feb 26, 2018

    Gav_W86 , Feb 26, 2018 :
    Great that it works, its not a solution as such, only a workaround. Still needs OnePlus to fix things, but for now at least it helps.
     

  19. Gav_W86
    Junior Moderator Junior Moderator Feb 26, 2018


  20. ronyjohn01
    Honeycomb Feb 26, 2018

    ronyjohn01 , Feb 26, 2018 :
    I had a chat with the Oneplus support person and he confirmed that this is a bug in 5.0.2 and this will resolved in next update.
    Hope we will get the update soon......