52
Sound

[MEGA THREAD] No ring on "ring mode" also.

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Problem with sound notification

  1. How to fix the issue

    36 vote(s)
    97.3%
  2. any third party app?

    2 vote(s)
    5.4%
Multiple votes are allowed.
  1. Prinas X. Honeycomb Mar 16, 2018

    Prinas X., Mar 16, 2018 :
    Hi all,

    This is Prinas from OnePlus Bug Hunters.
    Sorry for the inconvenience caused.

    For ringtone issue, engineers are working on it. Could you please answer few questions below for further investigation?

    1. Please provide detailed description and reproducing process about the issue.
    2. Do you use local ring tone or default ring tone?
    3. Does the notice board have a message notification like WhatsApp when issue happens?
    4. Please confirm if there are sounds playing from the handset earpiece instead of the speaker.
    5. Will issue get fixed momentarily after rebooting device?

    It will be appreciated if you can PM me your answers.

    Thanks,
    Prinas
     

  2. Hannibal_NH Cupcake Mar 26, 2018

    Hannibal_NH, Mar 26, 2018 :
    This issue is still not resolved -

    Ringtones - Message tones - Alerts and even Alarms dont always work

    1 - I connect my Bluetooth earphones - play some music then if a call comes in the Ring tone will ring in the earphones but it will be very low on the Phone Speaker or earpiece
    2 - I use the default Ringtones
    3 - Not Always - sometimes there is an Android notification that pops up but when i unlock my phone it disappears
    4 - Sounds do play from the Earpiece instead of the Speaker sometimes and Vis-versa
    5 - Rebooting DOES NOT fix the issue - clearing the cache does - TEMPORARILY

    This issue might have something to do with the Phone swaping between Bluetooth and other Audio profiles - if i am playing music via bluetooth and a Whatsapp call comes in the Music will pause but once the call is over the Music will start to play via the Phone speaker or Earpiece. To get the music to play via bluetooth i have to place a quick fake voice call then once i cancel that call the music will revert back to the bluetooth.
     

    G_Igor_Perin_ZCqZ likes this.
  3. AnasAboonhi Cupcake Mar 26, 2018


  4. G_Igor_Perin_ZCqZ Cupcake Mar 27, 2018

    G_Igor_Perin_ZCqZ, Mar 27, 2018 :
    I'm facing this issue :(
     

  5. Jaywiseman Honeycomb Mar 27, 2018

    Jaywiseman, Mar 27, 2018 :
    contact support. they will direct you to a special build to fix this issue.
     

    G_Igor_Perin_ZCqZ likes this.
  6. G_Igor_Perin_ZCqZ Cupcake Mar 27, 2018

    G_Igor_Perin_ZCqZ, Mar 27, 2018 :
    Facing the same issue here.
     

  7. Antonino_Manno Cupcake Mar 27, 2018

    Antonino_Manno, Mar 27, 2018 :
    I've done and now my phone is working fine!
     

    Jaywiseman likes this.
  8. Jaywiseman Honeycomb Mar 27, 2018

    Jaywiseman, Mar 27, 2018 :
    glad they got it sorted for you !
     

  9. Manal Jain Cupcake Apr 19, 2018

    Manal Jain, Apr 19, 2018 :
    Still the ringtone issue exists. (OP5) I downloaded the 5.1.0 using the VPN. Whenever the alert slider is moved from normal to silent and back to normal,
    The ringtone stops playing. Even the phone doesn't vibrate. Please fix this bug. There is absolutely no notification sounds.. I am using local ringtone
     

  10. gjegadeesh Ice Cream Sandwich Apr 22, 2018


    NeverGiveUpOnUrDreams likes this.
  11. cpbradshaw Donut Apr 23, 2018

    cpbradshaw, Apr 23, 2018 :
    Me too - was fine before the 5.1.0 update, now I don't get any ringing at all.
     

    NeverGiveUpOnUrDreams likes this.
  12. sheriff2057 Cupcake Jul 11, 2018

    sheriff2057, Jul 11, 2018 :
    Hello Prinas,

    My phone had the same issue yesterday on 10 July, No ringtone only viberate. I restarted the phone it worked fine for couple of hours after that silent again. Do we have a fix yet since its a 6 month old issue?
     

  13. abhisheksairam Donut Jul 11, 2018

    abhisheksairam, Jul 11, 2018 :
    just remove the cache data and restart the mobile probably this should work please give a like if you find the info helpful.[e]1f603[/e]
     

    H1514715215206 likes this.
  14. F1519734270787 Froyo Jul 11, 2018

    F1519734270787, Jul 11, 2018 :
    Reset all app permissions. It will be solved.
     

  15. N1518605012096 Cupcake Jul 11, 2018

    N1518605012096, Jul 11, 2018 :
    just format your entire phone...or make a vibration like ringtone.....no difference ...problem solved
     

  16. W1515408917365 Donut Jul 11, 2018


    N1519704635407 likes this.
  17. Mohanbabu26 Eclair Nov 11, 2018

    Mohanbabu26, Nov 11, 2018 :
    I'm using open beta 21 on my OnePlus 5 device even I'm facing same problem.
     

    N1519704635407 and jrocc79 like this.
  18. Mohanbabu26 Eclair Nov 11, 2018

    Mohanbabu26, Nov 11, 2018 :
    I'm using open beta 21 on my OnePlus 5 device even I'm facing same problem.
     

    jrocc79 likes this.
  19. ankijais Donut Nov 11, 2018

    ankijais, Nov 11, 2018 :
    yes if phone is on silent mode for more than an hour, it will go silent, but after update didn't face this again.. earlier i used to restart it to solve this
     

  20. Akshit 101997 Donut Nov 27, 2018

    Akshit 101997, Nov 27, 2018 :
    Yeah I'm facing the same issue as you man. Not so much on the ringtone part but definitely on the messages side from any application