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[MEGA THREAD] OnePlus 5T Paint Chipping Issue

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If your phone has paint chipping, are you using the official case, no case or other case?

  1. No case

    4 vote(s)
    3.0%
  2. official Oneplus case (not the one included)

    24 vote(s)
    18.0%
  3. Included transparent case

    89 vote(s)
    66.9%
  4. Other case (not made by oneplus)

    16 vote(s)
    12.0%
  1. shivam_hw
    Froyo Jan 1, 2018

    shivam_hw , Jan 1, 2018 :
    found some pics of op 5t with dots on back and than when i checked mine there are some dots on mine also ...
    1514801171043.jpg

    1514801171138.jpg
     

    #1
  2. trupen
    Gingerbread Jan 1, 2018


    #2
  3. steenrabol
    Gingerbread Jan 1, 2018


    #3
  4. shivam_hw
    Froyo Jan 1, 2018

    shivam_hw , Jan 1, 2018 :
    they are on many devices..
     

    #4
    deviantartjr and Shankar Ramesh like this.
  5. steenrabol
    Gingerbread Jan 1, 2018

    steenrabol , Jan 1, 2018 :
    But not all, apparently
    If it was on all it would be a design feature :)
     

    #5
  6. shivam_hw
    Froyo Jan 1, 2018

    shivam_hw , Jan 1, 2018 :
    this is because of the included case bro
     

    #6
  7. F_Naresh_cTsH
    Donut Jan 1, 2018


    #7
    gopalnithi likes this.
  8. shivam_hw
    Froyo Jan 1, 2018

  9. allisterr
    Honeycomb Jan 1, 2018

    allisterr , Jan 1, 2018 :
    Really glad I saw this now. I'm still using the case that came in the box. Immediately wiped all the dust and dirt away.

    This reminds me the marks my girlfriend used to have on her. Iphone when dirt would get in the case it was pretty bad.
     

    #9
  10. H1513532760375
    Eclair Jan 2, 2018


    #10
  11. Awa6654
    Froyo Jan 2, 2018


    #11
  12. ɢноѕтΘпе
    Starting Point Expert Community Expert Jan 2, 2018

    ɢноѕтΘпе , Jan 2, 2018 :
    Sure it's a fault. It's their own fault. They have to be more careful with their devices.
     

    #12
  13. stadi
    Gingerbread Jan 2, 2018

    stadi , Jan 2, 2018 :
    Mine also has some dot formed scratches, and it's always in the case it came with.
     

    #13
  14. C1512562615913
    Eclair Jan 2, 2018

    C1512562615913 , Jan 2, 2018 :
    its because of the dust which is keeping in the case its scratching the metal one of my freind have a phone which was having metal back that was having the same issue .
    just keep cleaning the the case
     

    #14
    xXBonD11Xx likes this.
  15. NDGOFFICIAL
    Froyo Jan 2, 2018


    #15
  16. Rizla
    Jelly Bean Jan 2, 2018

    Rizla , Jan 2, 2018 :
    I just checked mine and there's no dots and I've had my case on since the day I received the phone. Also on the inside of my case there are no raised dots that could even cause that issue.
     

    #16
  17. kumaryashwin
    Jelly Bean Jan 2, 2018

    kumaryashwin , Jan 2, 2018 :
    There is minute dotted pattern.
    But I think provided give a cushioning effect.
    So not much chance of damage made through those dots.
     

    #17
  18. hypergamer1231
    Froyo Jan 3, 2018

    hypergamer1231 , Jan 3, 2018 :
    Update : Oneplus service has replaced my back panel free of cost under warranrty. Please note : If you have the same issue and its just minor chipping, stop using the supplied case. you may contact service for a warranty replacement. But the replacement is subject to oneplus approval and dependent on how severe your chipping is.

    Here's the first first video in which I described the issue :

    Link removed by Moderator

    Here's the follow up video with all the experience and how Oneplus helped me resolve the issue:

    Link removed by Moderator

    Please note : The posted videos are only to help and not for any kind of defamation or promotion.


    Hello friends,

    Like everyone else i am very happy with the Oneplus 5t. it's a brilliant device in every aspect but a few days back when i took my phone out of the official gel case to clean it up. i noticed that the paint is chipping off. after asking a few more users i noticed that not everyone has thus but there are more than a few units which are chipping paint.

    I have approached Oneplus service for a warranty replacement and the response from them has been dissatisfying.

    i have made a video on this with the proof and with all the details.

    watch the pictures and please check if you have the same issue. if yes then please reply to ) this thread guys.

    thank you

    As of now here's the list of people having this issue. Other names will be added as they reply to this thread. Everyone with this issue please post pictures for better understanding.

    1) hypergamer1231
    2) G_Hardik_Patel_RZql
    3) walinxt
    4) Jajju
    5) G_Neeraj_T_jpsF
    6) karthickarvind
    7) NUCM_DH
    8) Ravikiran a
    9) adamo86

    [​IMG] [​IMG] [​IMG]

    As a practice I would request everyone to copy the list of names listed above add your name to the list and put that in your posts so that as the thread grows we can have the accurate number of phones affected. Also it would be a great help if you can post a pic of your phone with the chipping area so that we can notify Oneplus about the same.
     
    Last edited by a moderator: Feb 3, 2018

    #18
  19. G_Hardik_Patel_RZql
    Eclair Jan 3, 2018


    #19
  20. G_Hardik_Patel_RZql
    Eclair Jan 3, 2018

    G_Hardik_Patel_RZql , Jan 3, 2018 :
    i have same issue as shown in the video i like the apperance of my phone vey much and i am not intreseted in any kind of skin but i have to use cover provided by oneplus for safety concerns.
    oneplus should look in to it
     

    #20