15
[MEGA THREAD] OnePlus 5T Paint Chipping Issue

?

If your phone has paint chipping, are you using the official case, no case or other case?

  1. No case

    6 vote(s)
    4.0%
  2. official Oneplus case (not the one included)

    28 vote(s)
    18.8%
  3. Included transparent case

    97 vote(s)
    65.1%
  4. Other case (not made by oneplus)

    18 vote(s)
    12.1%
  1. idkwhoiam322
    Nougat Mar 29, 2018

    idkwhoiam322 , Mar 29, 2018 :
    Shouldn't CS still replace the back?
     

  2. sabir.sayed
    Honeycomb Mar 29, 2018

    sabir.sayed , Mar 29, 2018 :
    I don't know how true is this. In some thread one guy replied on my comment he said the CS is replacing the back panel those who are facing this paint chip off issue. So i guess yes they can. Anyways there is no harm in checking with them.
     

  3. k_jayanth
    Gingerbread Mar 29, 2018


  4. SoniaB
    Nougat Head Moderator Mar 29, 2018

    SoniaB , Mar 29, 2018 :
    Well as per the start post, it seems discretionary and based on the severity of the issue.
    AFAIK, they look at each case and make a final decision.
    So not everyone who has reported the paint chipping will automatically get an in-warranty back panel replacement.

    My OP3T has similar paint chipping. I used an Orzly clear case with it, and dust and debris would get in-between device and case, which is the most likely cause of it.

    I am not suggesting this is the same circumstance here, but dirt and debris inside the case can be as much to blame as the case itself.

    Its a tricky one to determine between user wear and tear and actual defect. This is why I personally think CS are treating such cases with discretion
     

    idkwhoiam322 likes this.
  5. idkwhoiam322
    Nougat Mar 29, 2018

    idkwhoiam322 , Mar 29, 2018 :
    S1518346025731
    The paint chipping issue on the midnight black OnePlus 5t is due to manufacturing issue though because of the special coating. But ultimately, the decision on lies on them and I think the best thing @s158346025731 can do is contact CS again and open a ticket and hope that they consider the issue. If they don't though, he should probably just get a better case which does not cause further damage.
    Thanks again for the info :)
     

  6. cristobal diaz
    Donut Mar 29, 2018


  7. Imlucifer
    Gingerbread Mar 29, 2018

    Imlucifer , Mar 29, 2018 :
    Yes!! I have visited the service center today. They told that they are replacing the back panel for such cases free of cost. They didn't had the stock available so they told me to come back in 2 days. So basically it will be repaired for foc.
     

    Himanshu0000608 likes this.
  8. drake001
    Cupcake Mar 29, 2018

    drake001 , Mar 29, 2018 :
    i have the same issue. will surely go to the service centre ASAP
    thnx for info
     

    Imlucifer likes this.
  9. Mangesh Taware
    Donut Mar 29, 2018

    Mangesh Taware , Mar 29, 2018 :
    Stop using that back case.Its going ruine your back panel completely in next 4 to 5 months.It is the reason for paint chipping.Look at the top of panel.Its seen clearly.Stop using that case guys before its too late.
     

    Imlucifer likes this.
  10. Imlucifer
    Gingerbread Mar 29, 2018

    Imlucifer , Mar 29, 2018 :
    Yes!! To sum up.. The paint chipping issue is covered under warranty. You can get the entire back panel replaced. AND THEY HAVE STRICTLY TOLD NOT TO USE THAT FREE CASE WHICH COMES WITH PHONE.
     

  11. K1510139132505
    Cupcake Mar 29, 2018

    K1510139132505 , Mar 29, 2018 :
    I have a OnePlus 5 and even I have the same issue.. I see more than 40 white spots.. not even six month old device.. time to get it replaced..
     

  12. Imlucifer
    Gingerbread Mar 29, 2018

    Imlucifer , Mar 29, 2018 :
    Which back cover you were using? There was no free back cover provided with OP5? Asking this just to understand the issue.
     

  13. Erlanttz
    Gingerbread Mar 29, 2018

    Erlanttz , Mar 29, 2018 :
    Which case have you been using? The free case included with the phone, or did you buy another?
     

  14. cristobal diaz
    Donut Mar 29, 2018

    cristobal diaz , Mar 29, 2018 :
    i usted the case included, and any case , same problem i love this phone but this Is the only detail
     

  15. Erlanttz
    Gingerbread Mar 29, 2018

    Erlanttz , Mar 29, 2018 :
    So you only used the free case that came in the box? Use another official case from OnePlus store :)
     

  16. G1520844337310
    Froyo Mar 29, 2018


  17. Erlanttz
    Gingerbread Mar 29, 2018

    Erlanttz , Mar 29, 2018 :
    you also used the free case included?
     

  18. G1520844337310
    Froyo Mar 29, 2018

  19. Erlanttz
    Gingerbread Mar 29, 2018

    Erlanttz , Mar 29, 2018 :
    stop using It and buy an official case from OnePlus store
     

  20. S1518346025731
    Eclair Mar 29, 2018

    S1518346025731 , Mar 29, 2018 :
    We received this case from OnePlus manufacturer only.. We didn't buy it from anywhere else.. How can you guarantee that the one you are buying from oneplus official website will do the trick and save your phone from chipping off the paint..

    This thread was intended to find a solution with OnePlus team regarding the manufacturing defects with almost all the Oneplus5T handsets and not giving vague solution to buy this and that.

    I hope you understand what I am trying to convey.
     

    G1520844337310 and Erlanttz like this.