[Mega Thread] Ultimate Guide for OnePlus TV Q1 Series

  1. Venky61
    OnePlus TV Expert Dec 18, 2019

    Venky61 , Dec 18, 2019 :
    ONEPLUS TV Mega Thread.png

    Updated ON: 23rd Feb, 2020
    Hey Guys,
    @Todd W. and @Steven X. have already made an elaborate Q&A and How to threads for guiding the users. If you have not checked those posts, I would suggest to have a look at them first and come back. With time, there have been other new queries raised and issues reported so I tried my level best to consolidate all of them here to make it easier for the users to quickly find solutions or check the status of the issue they have been facing instead of having to create new threads.

    I will keep updating this post timely.I would also request the active users to advise new users in reading these posts before posting any thread.

    I hope this would post will help in finding new information, guides and solutions regarding OnePlus TV :)

    In case, If you have any OnePlus TV related issue in India please email to onepluscare@oneplus.com or call on 1800 102 8411 (9 am - 9 pm, Mon to Sun)

    Please share the below information to enable quick support.

    Subject Line of Email: OnePlus TV Support
    Contact Number:
    Email ID:
    PIN Code:
    Purchase from :
    Amazon or Reliance
    Purchase Date:
    Purchase Order Number:
    TV Serial Number:
    TV Model:
    TV55Q1 or TV55Q1Pro

    Updates History
    Launch Version - TV55Q1IN_2.A.01_GLO _007_1908221559 - September
    1st Update Version - TV55Q1IN_2.A.01_GLO_16_1910111117 - October
    Major Improvements:
    • Over Exposure Issues Resolved in Amazon Prime HDR Videos.
    • Light Effect for Soundbar Added for Bluetooth Stereo Mode (Only for Q1 Pro)
    2nd Update Version - TV55Q1IN_2.A.01_GLO_20_1911211115 - December
    Major Improvements:
    • Netflix Official Support with Dolby Vision.
    • Input Source Memory Option to start TV in the last used Input source.
    • Pink Highlights issue Resolved.
    • Shortcut for Mute - pressing Vol down and up simultaneously.
    • Remote Charging Notification.
    3rd Update Version - TV55Q1IN_2.A.01_GLO_23_2001090305 - February
    Major Improvements:

    • Advanced Picture Settings Provided for Dolby Vision.
    • Advanced Picture Settings opened. PQ Optimization
    • Lag in embedded Subtitle Playback Resolved.
    • TV can be controlled from more than 1 OnePlus device at a time using Connect App.

    Frequently Asked Questions

    How to access USB drive that’s connected?

    Select the Inputs Icon on the Top and choose USB. It will open the default file manager with the option to browse through USB. Alternative you can use any 3rd party file browser to do the same.

    How do I know if the remote is charging?

    There is no LED indication of the remote charging but after the latest update there will be a notification pop up on the TV screen when you connect the remote for charging.

    WhatsApp Image 2019-12-18 at 22.04.19.jpeg

    How to check battery % of remote?

    If you have connected the Remote for charging, the notification popped up on TV shows the current charging level. There is no direct indication of battery % on the Home screen when the remote is not connected for charging. One has to Open Settings< Accessories& Remote< Remote< 1+TV Remote<Battery Level

    How to Mute the TV?

    As the Physical remote does not have a dedicated mute button, right now you can mute the TV by these methods,
    A. Press Volume up and down button together.
    B. Use the Mute button on Connect App installed on your phone.
    C. Press Google Assistant button and say “Mute/Unmute TV”.
    D. Use Alexa on phone or Echo Devices and say “Mute/Unmute TV’.

    Alternatively one can use the Netflix Remote that has a Dedicated Mute Button. The remote is free to claim. So claim yours here.

    How to claim the Free Netflix Remote?
    Please check the detailed procedure here
    Credit @mokaeswar

    How to use the Screen Mirroring feature?

    The screen mirroring can be activated by three different ways.
    A. Search for Screen Cast/Mirroring in your Phone Settings and select 1+ TV in the available devices.
    B. Inside Connect App, open profile and select Screen Mirroring.
    C. Install google Home App and connect 1+TV in devices. Go to profile in Home App and select casting and chose 1+ TV in the devices.

    Screen Mirroring is not being detected by the TV.

    A. Cross Check if your device supports Chromecast. Devices that support Miracast (like Desktops/laptops/few mobiles) wont’ be able to use this feature with the 1+ TV.
    B. First Check if the both the Tv and the device are on same Wi-Fi Network.
    C. Check if the Screen Mirroring is detected on any other Phone.
    D. If answer for B is No, start a mobile hotspot on one of the mobile and connect both TV and the 2nd mobile to that Hospot and check the screen mirroring.
    E. If C works then the issue is with the Router.

    How to make the TV start in the last used Input Source HDMI?

    Settings< Personalise < Input Source Memory

    How to make the TV start always with a selected HDMI input?
    There is no option to select a default Input Source for TV. It can either start with the last used Input Source or the Android TV Home.

    What is the Difference Between Q1 and Q1 Pro?

    Check this thread for knowing the difference in detail

    Why am I not able to find many apps in the Playstore?
    The limitation is from the App Developer to be exact. Majority of the apps are designed for Phones. Android TV OS is specifically designed for Large Screens/TVs, thus the app has to be re-configured to match this platform. That is the reason there's a different Playstore. It is suggested to ask/request the individual app developer for the support.

    Is there any default browser with the TV?
    There is no default browser installed. You can install 3rd party browser like Puffin TV. Even Google Chrome and Firefox are not officially supported. Though these browsers can be side loaded if required but the performance might not be optimized for the TV usage.

    Where can I get the soft copy of the User Manual?
    Please download from here

    Why am I not getting Dolby Audio while using Prime Video or Youtube.
    Dolby Audio output will be available only if the App supports or has content that’s Dolby Audio. Right now in the OTT apps available, only Sun Nxt has content with Dolby Audio. Other than that, one has to either download media files from web or use a DTH service that supports Dolby Audio to experience it.

    Does Netflix Support Dolby Vision and Dolby Audio?
    Netflix on the OnePlus TV supports only Dolby Vision. There is no support for Dolby Audio at present.

    Can I charge the remote with dash/warp charger?

    Yes.. You can use any wall adapter to charge the remote.

    When connected PS4 it shows that the TV does not support HDR.
    Change the HDMI Signal Format to Enhanced. Settings < Inputs< HDMI Signal Format

    How to Overcome stuttering during 4K video playback on Youtube.
    The major cause can be the internet speeds other than the software anomalies.
    A. Check the Buffer Health on the youtube video. It should be atleast above 5s for uninterrupted streaming. If it's below that, the network speeds are not sufficient for the smooth playback of 4K videos. So upgrade your connection for Faster speeds.
    B. If you have a 5Ghz bandwidth Router, connect the TV to 5Ghz preferably as the traffic on that bandwidth would be low.
    C. Restart the TV.
    Even with very high speeds, users have faced issues with 4K video playback. The team is yet to resolve the issue.

    How to Check the Buffer Health on Youtube?
    Once you open the Video on Youtube, go to Settings, the last option would be Stats for Nerd. Select that to see the buffer health.

    How to access settings with the new Netflix Remote?
    As the remote lacks a dedicated settings button, one has to use Google Assistant Button to access settings by saying "Open Settings".
    Do keep in mind that the Google Assistant works only when the TV is connected to the Internet.
    Last edited: Mar 21, 2020

  2. Venky61
    OnePlus TV Expert Dec 18, 2019

    Venky61 , Dec 18, 2019 :
    Issues/Bugs Reported by the Users on Forum

    Updated ON: 21st Mar, 2020
    PS: The following information is just a consolidated info as per the posts/conversations that happened around the forums and it cannot be taken as official information.

    Reported Issues:
    Dolby Vision is not being detected on Amazon Prime Dolby Vision Titles .
    Temporary Solution:
    Status: Prime does not support Dolby Vision yet.

    4K video playback/stuttering issue on Youtube, Prime Video and Netflix even with high Internet Speeds.
    Temporary Solution:
    Restart the TV
    Status: Team is working on finding the root cause.

    4K/HDR/Dolby Vision (DV)/Dolby Audio (DA) media playback issues with In-Built Video Player.
    Temporary Solution:
    Use 3rd Party apps like Kodi/VLC for smooth playback of 4K videos but please note that the DV and DA won’t work.
    Status: Team is testing the files for finding the cause.

    Alexa not responding after the update.
    Temporary Solution:
    Disable the Skill. Re-enable the Skill and let it detect the TV. Login with OnePlus Credentials.
    Status: Unknown

    Dolby Vision and Dolby Audio Automatically gets activated while using Fire Stick 4K
    Temporary Solution:
    Change the Settings in Firestick 4K for Video from Always HDR to Adaptive HDR, Colors to 12 bit.
    Credits: @Q1571473619021
    It’s the restriction from Firestick 4K settings.

    TV restarting while connected to Mobile Hotspot.
    Temporary Solution:
    Use with Broadband.
    Status: Unknown

    Audio lag while using Bluetooth Speakers/Headphones.
    Temporary Solution: Settings<Advanced Settings< Audio Delay< Set to 3 or 4
    Status: Unknown

    Audio Distortion/ Vibration from the TV's in-built Speaker
    Temporary Solution: If it's a vibration, then confirm if the back plate and Wall Mount screws are sitting tight without any movement. For Audio distortion, as per the team, one has to changed the Audio Settings in Equalizer... But I doubt it helped any user till now.
    Status: Unknown

    Grey bars instead of black, while playing 18:9 videos on Youtube
    Temporary Solution: Clear the Data of the Youtube App. Go to Settings<Apps<Youtube<Data
    Status: Unknown

    TV goes automatically into Screen Test Mode.. "Un-ending loop of Blue, Red and Green Colors"
    Temporary Solution: Turn off the TV and remove the Power cable and keep it idle for at least 30 min and try turning ON again. This might or might not work.
    Status: The team suggests to consult OnePlus Customer care for technician visit. No news about avoiding this.

    Cropping of Youtube or other Videos when using STB via RCA cable due to aspect ratio issue.
    Temporary Solution: None
    Status: None

    Video Play back at high FPS even with Ultra Smooth Motion Turned OFF.
    Temporary Solution: Reset the Picture Settings to Default.
    Status: Work in Progress as per the team.

    The Picture Mode sets back to Standard/Unusual Brightness occasionally.
    Temporary Solution: Reset the Picture Settings to Default.
    Status: Work in Progress as per the team.

    Hotstar and SonyLiv apps always available for update in Playstore. Not updating to newest version.
    Temporary Solution: Keep the TV in Sleep Mode.
    Status: Root cause identified by the team and will be resolved in next update.

    Video Playback on Netflix, PrimeVideo, Hotstar, Youtube showing blank screen or keeps loading.
    Temporary Solution: Most of the times Restart resolves the issue.
    Status: None.

    Solved Issues:

    Over Exposure during HDR titles playback in Amazon Prime Video.
    Resolved in the October Update version 1910111117.

    Pink color highlights/backdrops in the video while watching Youtube or any Other App.
    Resolved in the December Update version 1911211115.

    Subtitle Sync Issues while Playing Videos with In-Built Video Player.
    Resolved in the February Update version 2001090305.

    No option to Turn off Motion Smoothing for Dolby Vision Videos
    Resolved in the February Update version 2001090305.

    External Subtitle not supported In-Built Video Player.
    Resolved in the February Update version 2001090305.
    Last edited: Mar 21, 2020

  3. Venky61
    OnePlus TV Expert Dec 18, 2019

  4. mokaeswar
    Gingerbread Dec 20, 2019

    G_plusone and Venky61 like this.
  5. Venky61
    OnePlus TV Expert Dec 20, 2019

    Venky61 , Dec 20, 2019 :
    Hey.. You deserve to be credited for the work.. :)

    manishsoni17 likes this.
  6. G_plusone
    Marshmallow Dec 20, 2019

    B_Wrath and Venky61 like this.
  7. sharadksingh
    Gingerbread Dec 20, 2019

    manishsoni17 and Venky61 like this.
  8. Venky61
    OnePlus TV Expert Dec 20, 2019

    Venky61 , Dec 20, 2019 :
    Thank you so much :) There are many posts that are work in progress, hope to add them soon.

    sharadksingh and G_plusone like this.
  9. Sasi4395
    Eclair Dec 20, 2019

    Sasi4395 , Dec 20, 2019 :
    Need an update for offline access of menu Button in new Netflix remote

    G_plusone likes this.
  10. Venky61
    OnePlus TV Expert Dec 21, 2019

    Venky61 , Dec 21, 2019 :
    Hey... To be very frank, the Netflix remote is like a consolation item for the users who bought the TV before Netflix Inclusion. As it's a short release item and would be not available once the original remote with Netflix Button is released, I highly doubt the team would be putting any effort to rectify this for the remote you are talking about. I will ask the team still, if they have any plans to implement the same.

    Vivek95321 likes this.
  11. G_plusone
    Marshmallow Dec 21, 2019

    G_plusone , Dec 21, 2019 :
    I can see you have a Tips and Tricks section too :)

    Venky61 likes this.
  12. B_Wrath
    Marshmallow Dec 21, 2019

    Venky61 and G_plusone like this.
  13. _Amit007
    Cupcake Dec 21, 2019

  14. mokaeswar
    Gingerbread Dec 21, 2019

    mokaeswar , via OnePlus Community App , Dec 21, 2019 :
    Not for atleast 2 years. These TVs are yet to debut in the foreign market and they're afraid of many bugs coming in way. Only if they stabilise this version, they'll release same worldwide (maybe with 65" too) and think of next product or variant.

    Venky61 likes this.
  15. mokaeswar
    Gingerbread Dec 21, 2019

    mokaeswar , via OnePlus Community App , Dec 21, 2019 :
    He did a right thing by adding that in beginning itself. He can just edit it whenever he got new tips and still it would be on top! @Venky61 Amazing Idea

    Venky61 and G_plusone like this.
  16. Venky61
    OnePlus TV Expert Dec 21, 2019

    Venky61 , Dec 21, 2019 :
    Yea... coming soon TM

    Thank you :)

    No word on TV for sure, but as per the team there would be Accessories that are expected to release in the next year for the Type C port. Have to wait and see what they have under the sleeve. But I would not have any expectations on those products as the there's a lot to resolve in the main TV software itself which I am more interested in.

    G_plusone likes this.
  17. G_plusone
    Marshmallow Dec 21, 2019

    G_plusone , Dec 21, 2019 :
    @Venky61 had experience with the 6factor review ;)

    Venky61 likes this.
  18. SiddarthaRao
    Froyo Dec 21, 2019

    Venky61 likes this.
  19. Venky61
    OnePlus TV Expert Dec 22, 2019

  20. sharadksingh
    Gingerbread Dec 27, 2019