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[Mega Thread] Ultimate Guide for OnePlus TV Y Series (43Y1 and 32Y1)

  1. surajpai524
    Eclair Jul 12, 2020

    surajpai524 , Jul 12, 2020 :
    I talked with OnePlus Support. They told many have that problem and they are looking into it. They took my software version and other details.
     

    #21
    razzor228 and Venky61 like this.

  2. #22
  3. razzor228
    OnePlus Accessory Tester Jul 16, 2020

    razzor228 , Jul 16, 2020 :
    Hey, Can you please elaborate your issue?
     

    #23

  4. #24

  5. #25
  6. surajpai524
    Eclair Jul 16, 2020

    surajpai524 , Jul 16, 2020 :
    It happens sometimes. Just goto Playstore and download it.
     

    #26

  7. #27
  8. surajpai524
    Eclair Jul 17, 2020

    surajpai524 , Jul 17, 2020 :
    Search Correctly. I can find it.
    [​IMG]
     

    #28
  9. razzor228
    OnePlus Accessory Tester Jul 17, 2020

    razzor228 , Jul 17, 2020 :
    Hey, You can also try sideloading the Oxygen Play Apk.

    Download the Apk from here.

    Check out this guide to know how to Sideload the Apk to your TV.
     

    #29
    Venky61 likes this.
  10. surajpai524
    Eclair Jul 18, 2020


    #30
    Venky61 likes this.
  11. CYBERCHEW
    Cupcake Jul 18, 2020

    CYBERCHEW , via OnePlus 6 , Jul 18, 2020 :
    Not able to connect alexa to oneplus 32inch TV, installed the one plus skill etc. At Last step alexa searches for devices and TV won't show up, checked a thread here which said that I need to login to my one plus account in TV, so I tried logging in to my one plus account I get the error 😕[e]1f614[/e]
    1595108164341.jpg
    No QR code shows up, tried logging in with my credentials the same error I get pls help me out [e]1f61e[/e]
     

    #31
    Venky61 likes this.
  12. Venky61
    OnePlus TV Expert Community Expert Jul 19, 2020

    Venky61 , Jul 19, 2020 :
    Hi,
    One other user reported that it's been faced by many users as per the Customer Care and they are looking into it for rectifying.
     

    #32
  13. CYBERCHEW
    Cupcake Jul 19, 2020

    CYBERCHEW , Jul 19, 2020 :
    Hope they rectify it soon 😕, I have purchased the 55inch U SERIES too, tommo it will be dropping down, wish I don't have to face the same issue on 55inch to!
     

    #33
  14. Starcommander
    OnePlus Accessory Tester Jul 19, 2020


    #34
    razzor228 and Venky61 like this.
  15. surajpai524
    Eclair Jul 19, 2020

    surajpai524 , Jul 19, 2020 :
    The Alexa bug is still not fixed, but you can still add a OnePlus account by giving permission. The picture above shows that you have not provided permission to the app.

    Goto Settings -> Apps
    Click See All Apps -> OnePlus TV Shared Album
    Select Permissions -> Provide Phone and Storage permissions.
     

    #35
    Venky61 and razzor228 like this.
  16. t_ayush
    Donut Jul 20, 2020

    t_ayush , Jul 20, 2020 :
    Is anyone facing issues in using the connect app? I'm unable to get the keyboard up in it even after getting connected successfully
     

    #36
  17. Venky61
    OnePlus TV Expert Community Expert Jul 21, 2020

    Venky61 , Jul 21, 2020 :
    Hi,
    Which app did you try for the keyboard? Can you try with Play Store/ Oxygen Play search interface and see if it's working.
     

    #37
  18. t_ayush
    Donut Jul 21, 2020

    t_ayush , Jul 21, 2020 :
    hey!
    just tried with both the apps, keyboard doesn't pop up. I even changed the keyboard back to Gboard to see if it works, but it didn't pop up. Could you please share a screen record of how it looks on your end so that I can check if I'm missing anything or not?
    thanks!
     

    #38
  19. Venky61
    OnePlus TV Expert Community Expert Jul 21, 2020

    Venky61 , Jul 21, 2020 :
    Hey,
    I asked based on the experience of U and Q series. This seems like an issue as couple of ther users also reported the same....and should be solved with next udpate.
     

    #39
  20. Venky61
    OnePlus TV Expert Community Expert Jul 21, 2020

    Venky61 , Jul 21, 2020 :
    @razzor228
    You may please add this to the known/reported bugs

    Type Sync not working on Connect App with Y Series.
    Temporary Solution: None
    Status: Team is working on it and will be solved with the next update.
     

    #40
    razzor228 and t_ayush like this.