[Mega Thread] Ultimate Guide for OnePlus TV Y Series (43Y1 and 32Y1)

  1. surajpai524
    Eclair Jul 12, 2020

    surajpai524 , Jul 12, 2020 :
    I talked with OnePlus Support. They told many have that problem and they are looking into it. They took my software version and other details.

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  2. #22
  3. razzor228
    OnePlus Accessory Tester Jul 16, 2020

    razzor228 , Jul 16, 2020 :
    Hey, Can you please elaborate your issue?


  4. #24

  5. #25
  6. surajpai524
    Eclair Jul 16, 2020

    surajpai524 , Jul 16, 2020 :
    It happens sometimes. Just goto Playstore and download it.


  7. #27
  8. surajpai524
    Eclair Jul 17, 2020

    surajpai524 , Jul 17, 2020 :
    Search Correctly. I can find it.

  9. razzor228
    OnePlus Accessory Tester Jul 17, 2020

    razzor228 , Jul 17, 2020 :
    Hey, You can also try sideloading the Oxygen Play Apk.

    Download the Apk from here.

    Check out this guide to know how to Sideload the Apk to your TV.

    Venky61 likes this.
  10. surajpai524
    Eclair Jul 18, 2020

    Venky61 likes this.
    Cupcake Jul 18, 2020

    CYBERCHEW , via OnePlus 6 , Jul 18, 2020 :
    Not able to connect alexa to oneplus 32inch TV, installed the one plus skill etc. At Last step alexa searches for devices and TV won't show up, checked a thread here which said that I need to login to my one plus account in TV, so I tried logging in to my one plus account I get the error 😕[e]1f614[/e]
    No QR code shows up, tried logging in with my credentials the same error I get pls help me out [e]1f61e[/e]

    Venky61 likes this.
  12. Venky61
    OnePlus TV Expert Community Expert Jul 19, 2020

    Venky61 , Jul 19, 2020 :
    One other user reported that it's been faced by many users as per the Customer Care and they are looking into it for rectifying.

    Cupcake Jul 19, 2020

    CYBERCHEW , Jul 19, 2020 :
    Hope they rectify it soon 😕, I have purchased the 55inch U SERIES too, tommo it will be dropping down, wish I don't have to face the same issue on 55inch to!

  14. Starcommander
    OnePlus Accessory Tester Jul 19, 2020

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  15. surajpai524
    Eclair Jul 19, 2020

    surajpai524 , Jul 19, 2020 :
    The Alexa bug is still not fixed, but you can still add a OnePlus account by giving permission. The picture above shows that you have not provided permission to the app.

    Goto Settings -> Apps
    Click See All Apps -> OnePlus TV Shared Album
    Select Permissions -> Provide Phone and Storage permissions.

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  16. t_ayush
    Donut Jul 20, 2020

    t_ayush , Jul 20, 2020 :
    Is anyone facing issues in using the connect app? I'm unable to get the keyboard up in it even after getting connected successfully

  17. Venky61
    OnePlus TV Expert Community Expert Jul 21, 2020

    Venky61 , Jul 21, 2020 :
    Which app did you try for the keyboard? Can you try with Play Store/ Oxygen Play search interface and see if it's working.

  18. t_ayush
    Donut Jul 21, 2020

    t_ayush , Jul 21, 2020 :
    just tried with both the apps, keyboard doesn't pop up. I even changed the keyboard back to Gboard to see if it works, but it didn't pop up. Could you please share a screen record of how it looks on your end so that I can check if I'm missing anything or not?

  19. Venky61
    OnePlus TV Expert Community Expert Jul 21, 2020

    Venky61 , Jul 21, 2020 :
    I asked based on the experience of U and Q series. This seems like an issue as couple of ther users also reported the same....and should be solved with next udpate.

  20. Venky61
    OnePlus TV Expert Community Expert Jul 21, 2020

    Venky61 , Jul 21, 2020 :
    You may please add this to the known/reported bugs

    Type Sync not working on Connect App with Y Series.
    Temporary Solution: None
    Status: Team is working on it and will be solved with the next update.

    razzor228 and t_ayush like this.