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(Metro Pcs) everytime I connect to wifi mobile data drops. No mobile connection, just wifi. via OnePlus 9 Pro

  1. Martinross88
    Cupcake Aug 22, 2021

    Martinross88 , via OnePlus 9 Pro , Aug 22, 2021 :
    Ever since this Monday. I literally have low connections via data, but never had issues where wifi pretty much disconnects mobile data. The pics below show you what I mean.
    I've troubleshooted
    Restarting phone
    Resetting wifi, Bluetooth and network.
    Called metropcs and had signal reset

    Still have this issue. Anyone else? Please help. I've missed so many important calls because I'm on wifi!!!
    1629641104239.jpg

    1629641104269.jpg
     

    #1
  2. Swejuggalo
    OnePlus 9 Series Expert Community Expert Aug 22, 2021


    #2
    Caomhin, J4t1np4r3kh and HarshKK14 like this.
  3. Martinross88
    Cupcake Aug 22, 2021

    Martinross88 , via OnePlus 9 Pro , Aug 22, 2021 :
    Yeah nothing has worked. I'm shocked. This started around the time the said t-mobile was hacked. So it's either the software or maybe t-mobile is having tower issues? Idk but I've neve ever seen this before.
     

    #3
  4. HarshKK14
    Ice Cream Sandwich Aug 22, 2021


    #4
  5. Swejuggalo
    OnePlus 9 Series Expert Community Expert Aug 22, 2021

    Swejuggalo , via OnePlus 9 Pro Stellar Black , Aug 22, 2021 :
    So you basically tried everything but a full factory reset?
    Since it works when not using WI-FI it's really strange that it breaks it when on Wi-Fi. It's a long shot but have you confirmed that everything in APN is correctly set according to carrier recommendations?
    On my other 9 Pro running 12 DP1 my APN needs manual changes. It works without it but fails regulary when it switches towers. After an edit and save it works fine.
     

    #5
    Caomhin likes this.
  6. Martinross88
    Cupcake Aug 22, 2021

    Martinross88 , via OnePlus 9 Pro , Aug 22, 2021 :
    Yes pretty much everything but a reset. Went online to t-mobile website and tried changing apn still nothing.
     

    #6

  7. #7
  8. Swejuggalo
    OnePlus 9 Series Expert Community Expert Aug 23, 2021

    Swejuggalo , via OnePlus 9 Pro Stellar Black , Aug 23, 2021 :
    I guess you can try contacting Oneplus directly.
    www.oneplus.com/support
    Chat option exists for example.
    Other than that perhaps factory reset. But I don't really feel it should be necessary to solve a issue like this. But if nothing else works it could be worth a try.
     

    #8
    Caomhin likes this.