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[Submitted] Microsoft Intune company portal app not in compliance after OnePlus 9 Pro upgraded to Android 12

  1. rathodniky
    Eclair Jan 5, 2022

    rathodniky , Jan 5, 2022 :
    App was working fine and under compliance before Android 12 update. After the upgrade app is no more compliant.
     

    #1
  2. rathodniky
    Eclair Jan 19, 2022


    #2
    nik.porto and Z1636095742861 like this.
  3. rathodniky
    Eclair Jan 19, 2022

    rathodniky , Jan 19, 2022 :
    Sharing USB debugging log file for more reference as issue still is unresolved.

    @OnePlus Request to resolve it asap or no use of me having this brick for long now.
     

    Attached Files:


    #3
    nik.porto likes this.
  4. angelog77
    Eclair Jan 24, 2022


    #4
    rathodniky likes this.
  5. Z1635780173175
    Donut Jan 24, 2022

    Z1635780173175 , Jan 24, 2022 :
    Shame on you OnePlus Developers! I paid you Thousands of dollars for my phone and you should be ashamed to provide these useless "updates" as you call them. I am super frustrated, not able to register my phone with Microsoft Intune for Work emails - and this has been reported by several several users in several threads. Are you going to do something about it?
     

    #5
    rathodniky and Derek Readman like this.
  6. angelog77
    Eclair Jan 26, 2022


    #6
    nik.porto and rathodniky like this.
  7. sanitar2034
    Donut Jan 26, 2022

    sanitar2034 , Jan 26, 2022 :
    It seems I become one step closer to understand what's wrong. So what I do step by step:

    1) Have OP 9 PRO. Install OOS 12 and wipe device. After that install intune corporate portal and this make my device incompatible (last check 01.01.0001 as many errors above). Okay...
    2) downgrade to OOS 11 North America and install intune corporate portal. All was working (Gmail with exchange, VPN profile, Teams ...) like it should be.
    3) update to OOS 12 without wipe data and found new error. Teams is working, Intune says my divice is compatible. BUT Gmail and VPN doesn't work! WHY? Apps showing error "the security certificate cannot be installed by secondary users". (It seems like for MS Teams it's not needed).
    Found this in "known issues" for itune: https://techcommunity.microsoft.com...ates-after-updating-samsung-work/ba-p/3039834
    They recommend to remove work profile and create it again (see point 1 to understand what's happened).


    So... My conclusion: On Android 12 work apps can't get access to installed sertificates for work profile (maybe in Knox by Samsung they're managements something else). After reinstalling work profile (read deleting all certificates and getting them again) Intune can't install them due to restrictions in android 12 (or maybe there is no permission in Intune...) that make the device not confirmed.

    Hope this help in understanding and solving this problem for developers.
     

    #7
  8. angelog77
    Eclair Jan 28, 2022

    angelog77 , via OnePlus 9 , Jan 28, 2022 :
    Did you forward/report this to OnePlus support? They probably need help assuming they are working on the issue.
     

    #8
  9. sanitar2034
    Donut Jan 28, 2022

    sanitar2034 , via OnePlus 9 Pro , Jan 28, 2022 :
    How to do this? I don't know exactly how to contact with them, but I posted this on this forum some times include bug section.
     

    #9
  10. angelog77
    Eclair Jan 28, 2022

    angelog77 , via OnePlus 9 , Jan 28, 2022 :
    Another user provided the below as a reply to one of my posts. Maybe you can too...

    Please provide feedback here:
    https://forums.oneplus.com/threads/oxygenos-12-c-44-update-for-oneplus-9-and-oneplus-9-pro.1537780/

    Or directly to the development team here:
    https://forums.oneplus.com/feedback/
     

    #10
  11. C1526997938243
    Cupcake Feb 26, 2022

    C1526997938243 , Feb 26, 2022 :
    I have one plus 9 running android 12 in tune company portal stoped syncing as soon as android 12 installed.
     

    #11
  12. angelog77
    Eclair Mar 1, 2022

    angelog77 , via OnePlus 9 , Mar 1, 2022 :
    Please report the issue using the links provided. The more people who reports.. the more likely OnePlus will respond and fix...hopefully.
     

    #12
  13. Z1646222524786
    Cupcake Mar 2, 2022

    Z1646222524786 , Mar 2, 2022 :
    It's so sad that OnePlus doesn't comment on any of these threads! It's very inconvenient for me not to have a working work-profile. I'm gonna have to change to a different phone soon, if this isn't fixed. :mad:
     

    #13
    angelog77 likes this.
  14. angelog77
    Eclair Mar 3, 2022

    angelog77 , via OnePlus 9 , Mar 3, 2022 :
    I don't expect a company to respond in user forums but OnePlus should reply to bugs reported at least acknowledging the issue but they haven't even done that. One more day of frustration and me deciding to look at other brands (after having jumped to this brand from another).
     

    #14
  15. Meikelmoeller
    Cupcake Mar 4, 2022


    #15
    Z1636095742861 likes this.
  16. R1578735034228
    Donut Mar 5, 2022

    R1578735034228 , via OnePlus 9 , Mar 5, 2022 :
    please refer the Google Enterprise Solution directory for Android Enterprise supported devices.


    What action required :

    We can ask the user to downgrade the OS version to 11

    Also we can suggest the users to enrol with compatible devices.
     

    #16
  17. Z1636095742861
    Cupcake Mar 7, 2022

    Z1636095742861 , Mar 7, 2022 :
    Exactly the same problem with OnePlus 9 LE2111.
     

    #17
  18. rathodniky
    Eclair Mar 8, 2022


    #18
    crazy.willy and Z1636095742861 like this.
  19. Z1636095742861
    Cupcake Mar 9, 2022

    Z1636095742861 , Mar 9, 2022 :
    I confirm, I updated this morning to C.46, I still have the issue. (LE2111_11_C.46)
    OP and Microsoft aren't doing anything... they will loose all the professional users
     

    #19
    crazy.willy likes this.
  20. G_Noah_Williams_XSiZ
    Cupcake Mar 9, 2022

    G_Noah_Williams_XSiZ , Mar 9, 2022 :
    So has either Microsoft, Google or Oneplus provided an actual answer as to what the problem is with the enrollment process for BYOD Android? This really frustrating but I have to have mobile access to my company's resources even if it means I get a different phone.
     

    #20
    crazy.willy likes this.