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[Submitted] Missing 5G option

  1. zh7
    Cupcake Oct 29, 2020

    zh7 , Oct 29, 2020 :
    There is no 5G available, even though there is >90% coverage and i have a 5G compatible subscription with my provider.
    The Provider uses bands N1 and band 78, which are mentioned on your specifications page.
    The Provider itself mentiones that there are no restrictions for certain models.

    https://community.swisscom.ch/t5/Android/Oneplus-8Pro-und-5G/td-p/617916
    https://www.bakom.admin.ch/bakom/de...equenzen/mobilfunkfrequenzen-5G-vergeben.html
     

    #1
    willichhaben likes this.
  2. riziali1987
    Froyo Oct 30, 2020


    #2
  3. Suhas Klkrn555
    OnePlus Bug Hunter Staff Member Oct 30, 2020

    Suhas Klkrn555 , Oct 30, 2020 :
    We'll definitely work on the issue reported and we'll do our best to help you. We've got in touch with you via direct message. Looking forward for your response!

    Thanks & Regards,
    Suhas.
     

    #3
  4. Suhas Klkrn555
    OnePlus Bug Hunter Staff Member Oct 30, 2020

    Suhas Klkrn555 , Oct 30, 2020 :
    Our development team is currently working on it as every feedback is of great importance to us. will get back to you in case of any further updates.

    Thanks & Regards,
    Suhas.
     

    #4
  5. willichhaben
    Eclair Nov 12, 2020

    willichhaben , Nov 12, 2020 :
    Same here, with my oneplus 8: no 5g available.

    This seems a widespread problem, and there are several threats about it; and everywhere some manual modification of the corresponding XML files (carrier_policy.xml and carrier_policy.xml_Subscription01)...

    please check here, there are instructions on how to fix it, but this really should be fixed by Oneplus for all, and not all the individuals...

    https://forums.oneplus.com/threads/5g-in-switzerland.1223295/
    https://forums.oneplus.com/threads/5g-network-option-missing.1299782/
    https://forums.oneplus.com/threads/missing-5g.1237661/
    https://forums.oneplus.com/threads/cant-connect-to-5g.1237226/
    https://forums.oneplus.com/threads/oneplus-8-pro-5g-option-is-missing.1335034/

    can you please check and fix the 5g limitation, Thank you.
     

    #5
  6. willichhaben
    Eclair Nov 28, 2020

    willichhaben , via OnePlus 8 , Nov 28, 2020 :
    Any updates her, @OnePlus ? Many posts about the same missing 5g option... When will this finally get fixed?
     

    #6
  7. willichhaben
    Eclair Nov 28, 2020


    #7